“Said they'd deliver Friday. Allegedly came on Wednesday while I wasn't in. Didn't leave a missed delivery card. Exactly the same on Thursday. No news at all on Friday. Now on a Saturday the app is telling me the parcel is ready for delivery but not on which day. Tried to reorganize a delivery on the website but absolutely no confirmation that it worked.”
“Parcelforce 'lost' my parcel and never located it - Use at your own peril!
Parcelforce collected my parcel and then 'lost' it at their depot, it took 6 weeks of very frustrating effort to file my claim, there is no email address to chase, I had to tweet them to get it, I eventually got a fraction of it's value back from them, a terrible experience, they have nothing but contempt for their customers believing that as they are part of the 'Royal Mail' they have a God-given right to our business, deeply arrogant and offensive. Use at your own peril!”
“Parcel should have been delivered on Monday 26th Oct , should have been delivered to neighbour , did not happen , Tuesday no delivery still nothing put through door to say what was happening , Wednesday I was working on a farm half a mile away , gave the address for parcel to be delivered there , excuse was no one in , I was working there !!
I rang to have delivery the same for next day but the driver ring my Mobile when he was a the address
Just by chance I went outside and delivery man was walking around looking for me , no phone call was made to say he was there ‘
Pathetic company , the overnight took 4 days to arrive , I hope they are not doing organ delivery to hospitals 🙈🙈
I have not even had an apology from parcel force company .”
“Parcelforce collected my parcel and then 'lost' it at their depot, it took 6 weeks of very frustrating effort to file my claim, there is no email address to chase, I had to tweet them to get it, I eventually got a fraction of it's value back from them, a terrible experience, they have nothing but contempt for their customers beleiving that as they ae part of the 'Royal Mail' they have a God-given right to our business, deeply arrogant and offensive. Use at your own peril!”
“Item delivered smashed up it’s disgraceful how the parcels are handled Parcel Force should be ashamed of themselves and no compensation £150 out of pocket they need looking into. I Would not recommend anyone to use them.”
“Absolutely rude lady on the call. She got irritated when asked about the delivery. I was sent text message telling me about the delivery timelines. After waiting for 2 days i have not received the package yet. The lady was so rude she hung up on me without any update on the package.”
“Delivery driver refuses to climb the stairs to deliver the package to the door, while I'm looking after my infant child and need to walk him down the stairs in my arms to collect my package and then struggle up the stairs with them both because the driver is too lazy and bring it to my door. I phoned to complain but the customer service didn't see a problem as I received the package. Really don't expect this company to survive, treating their paying customers this way.”
“the reviews speak for themselves. the delivery was shockingly horrible. the parcel came completely soaked in petrol (?!) ruining the items inside. it did not arrive on time and the costumer service is appalling. never in my life have I experienced such bad service. how and why they are still in business is beyond me.”
“This 1 star is as there is no option for 0. Parcel force are the worst. NEVER USE them. There are several good trustworthy parcel delivery services available use them. They lost our extremely expensive platinum ring parcel and to top it all REFUSED to even acknowledge it or even entertain the claim. For your peace of mind use any service other than parcel force. I hope they go out of business so that people are not subjected to the same torture as us. PLEASE PLEASE everyone DONT use parcel force. They are RUBBISH.”
“Just because this field would not be active until I clicked a number a stars I finally clicked one star. Just to be able to write this. You gotta be a special kind of moron to lose a 25kg check in bag and not being able to find it not even one month! And don't even call the client.
NEVER PARCEL FORCE”
“I ordered something from Etsy which used Parcelforce as their delivery service and I waited for 2 months to then find out that it was returned to sender because the customs charge wasn't paid. However I was not notified by Parcelforce that I needed to pay a customs charge in the first place. Now I have to pay over £30 to have the item redelivered on top of whatever customs charge I have to pay. This is the worst delivery service I have ever had. I don't recommend anyone to use Parcelforce, they're terrible.”
“The parcel was collected by S Jones KW64LJK on 12th June, assured it would be in Galashiels by 16th June. Tracked as far as Bristol Depot and no further, several phone calls to various parcel force people with no outcome. Claim raised, now just received an email because it is out of the 30 day period no compensation will be paid.
Over £400 pounds out of pocket.
DO NOT USE THIS USELESS COMPANY”
“Tracking does not work spoke to three different people and got told three different things i have no idea where my parcel is and nether do they.
Use DHL”
“door sign stated we were self isolating and to leave parcel in the porch ,so he leaves a note in the door telling us to pick it up fom the depo how are we do do that if we are self isolating , idiot .”
“I sent a parcel with Parcelforce 24 Express service as I thought this meant it was a 24 hour delivery service. Instead the parcel took 120 hours. Pathetic. I just sent a similar parcel to a nearby destination with a different company and it took less than 20 hours.”
“I painted an Elephant for a customer and sent the canvas thoroughly wrapped in bubble wrap and fragile labels on the front and back. Arrived torn and the wooden frame broken beyond repair. Any possible compensation will not get the time and effort back as this painting now needs to be re-done. Avoid this terrible service”
“My item was delivered to the Preston depot at 4.15 on Saturday for next working day delivery eg Monday. has been prepared for delivery . Was not delivered Monday, waited in all day, eventually phoned Parcelforce was told problems with staffing, told didn't know when it would be delivered. The company I bought my item from had paid for a service eg next working day. Didn't arrive Tuesday again waited in all day, again phoned Parcelforce was told someone would phone me back, no-one did. Now Wednesday and my item is still not out for delivery and no-one has phoned!!! Am I expected to stay in until they decide to deliver? Someone at Parcelforce needs to sort your services out as they are not being carried out as to your claims.”
