“We posted some light we sold on eBay and despite being well packed they arrive broken. Have wasted two months trying to get an answer from Parcelforce regarding an insurance claim and received a non-informative letter this morning saying they would not pay. Clearly, the public ownership ethos has not left Parcelforce which will result in their eventual demise.”
“Parcel force attempted to deliver my package at 11.30pm. Umm? Ok, weird. There is nowhere online where you can choose a safe place for your package to be left if you are not home or....I don't know - sleeping. They attempted to deliver it again the following day while I was at work. Its gone back to the depot which is about an hour from my house. I have rearranged the delivery to go to a post office. This looked like it was vaguely confirmed online - saying, 'We'll be in touch to confirm if it will be delivered to your chosen post office'. Huh? Will it be delivered there or not? This was days ago and I have not been given a confirmation email.
Give this mickey mouse company a HARD swerve.”
“This bunch of clowns repeatedly fails to deliver to our house and drops parcels off at a post office. They claim a card was left after an attempted delivery, but this is always a lie. They are just too lazy to bother with the delivery - instead they just drop off a bunch of parcels at the post office. Since they don't leave a card you just have to guess when they are up to their tricks. I have lost count of how many times they do this. No point in complaining – it doesn’t help. An absolute shower.”
“Incompetent, rude customer service, dishonest....... The company lacks morals and is unable to operate in a professional and ethical manner. There is no place for such a company in our “new world”. Avoid them at all costs. Hopefully trading standards will look at their working practices.”
“The fact that they. For the 3rd time this year... couldn't find our house....and couldn't deliver a parcel when every other delivery company has no problems. Useless and advising companies not to use them when sending us parcels
Not even one star.”
“useless - they nee4d to look at DPD online service and make some updates to theirs, they show the driver location and for about 2 hours he's been sat in the same place - don't bother”
“Absolute shower of s****.When something goes wrong as it did in my case forget it!Can’t speak to anyone -automated calls.Arranged redelivery on automated service,given reference and delivery date - nothing.Nobody tells you why even though they have my mobile recorded.No wonder people go to private couriers”
“Two bad experiences with this so called service. Waiting in both times and both times problems. 1st was nowhere near the time and 2nd they said they'd attempted to deliver but hadnt, as they left no card. I'd advise anyone to give them an extremely wide berth. Avoid at all costs!”
“The worst delivery service in the UK by some margin. An attempt was made to deliver my parcel today but no one was in and a card was left? Oh really, is that right? Did the driver use my soundless doorbell and leave an invisible card then? So here I am day 2 awaiting for my package which apparently was being delivered an hour ago. Their live tracking app has shown the driver is in my road and has been for the last hour? Invisible van is it? I shudder when I see my orders have been dispatched using these donkey's”
“Parcel Force are utterly incompetent and useless - been waiting since June for a parcel from the U.S. - passed from USPS to UPS and then onto Parcel Force- they hadn’t bothered to deliver it, hadn’t bothered to tell me - I found out it was sat in a post office “somewhere apparently” for a month! and now it’s on its way back to the USA !!! You really are a S***show Parcel Force - filed a complaint for what good it will do - now I’ll have to project manage my parcel back - they should be fined £500 for a non-delivery then they’d buck their useless ideas up !!!”
“Waited in all day today, (Friday), for a delivery; tracking showed it was on its way. Then "returned to depot" appeared. Accompanying message was that if the driver left a card, (no card was left), it was because there was no one at home, or if he did not leave a card it was because the address was difficult to find, (we love on a main road with easy parking and good house signage). Nowhere did it say "Sorry the driver ran out of time", or "Sorry, the driver got fed up". All phone lines are automated. To get the package re-delivered tomorrow I would have to pay them £12.00 !!!!!!!! It could be redelivered to a post office for £1.00 or to my address for free - Monday the earliest !!!!! Since the company is unreliable I now have to drive to Manchester in the morning to, (hopefully), pick the parcel up. OK, it's only 20 miles, but a 40 mile round trip to do their job for them is no joke.”
“Hope so never ever use their service. Delivery drivers not even try to delivery parcels. They left just information and that’s done. That’s how is should work ? Go to open food truck or something easier lazy bastards !”
“Awful handling of my parcels that were sent from the US. Tracking info stated my parcels were at customs awaiting customs fees. I received no text, letter, or email notifications for two of the parcels - the parcels have been with them for 3 weeks now. I eventually phoned them to find out one of the parcels is being returned to sender and the other one was just sitting there at the depot.
Another parcel I had delivered recently was a day late, after I selected a specific day from the Parcelforce website.”
“Horrible service. Purchased Express Delivery 7 days prior to the delivery date, still waiting.
On the site they say 2 days. Can't get neither contact details nor the address of a local courier company to reach someone and pick up my parcel. Tracking isn't updating for a few days already, it's just saying it is located in the destination county. Customer Support can't help. Chat functionality is broken on mobile. It's hard to make any changes to a delivery. Paid extra money for a faster service but got only additional problems. Do not recommend it.”
“Waited in all day. Checked the online tracker and said attempted delivery made? So I called them they said what does the card say? I told them no card was left and the door wasn’t knocked. I asked if I my item could re redelivered they told me yes not a problem.
Few hours later I check the online tracker now says at local post office? Doesn’t say which one? And it was taken there 2 minutes before it closes. So I call again to find out which post office. Terrible”
“I ordered something and it was meant to be delivered by Travelforce. After a couple of attempted deliveries in my flat saying there was nobody there (lies, I was there all the time) I called them. They promised me the driver will press the buzzer or call my contact number next time. The driver never did and, again, two more attempted deliveries. Nobody ever left a card in my flat to explain anything. I called again to arrange a redelivery to the nearest post-office. I called again in the due day to check the package needed to be delivered to the post office and not my flat. Even so, they redelivered the parcel to my flat. Again, failed because nobody was there (lies). I called again (4th time now) and they suggested that I could collect it at the Depot. I went there, traveling across Edinburgh in the middle of my working day, and they didn't have my parcel. Apparently, other driver took it. I don't know if I'll ever get my parcel. If you can avoid this company, do it.”
“Absolute joke of a company. I sent a parcel to Nigeria for the UK and paid for their premium 'Global Priority ' service because the post office staff convinced me that I could track my parcel until the delivery point and that the parcel will be delivered between 6-8 days. Up till today, 14 days after, my parcel is still not delivered and the last tracking information update on their system was from 12 days ago, when the parcel was supposed to have been shipped. I have called customer service, but the are totally unhelpful and I sent a complaint but received the most annoying response asking me to visit their website to see update regarding suspension of delivery guarantees due to Covid. But they are a still selling these premium services to unsuspecting customers and never advise you to check there website for service disruptions before collecting your money.!
Parcel Force Worldwide is a total fraud. I will never use them again after this nasty experience. BE WARNED.”
“I receive deliveries regularly for self-employed work. Constantly late, partial consignments, bashed about, tracking not updated so I am stuck in all day waiting and can't schedule other work activities. Using covid as an excuse to have zero customer service guarantee eg paying extra for nextday delivery but having no comeback if it isn't on time and costs me trade. Only has any stars at all because some of the delivery chaps are quite nice when they bring whatever they have. Hermes is bad but they don't add insult to injury by charging stupid money too.”
