“PARCELFORCE is untrustworthy. This statement is my opinion based on my recent experience with Parcelforce.
I received a text this morning stating that parcel No EH was on a van for delivery today, 6th of June 2022 between 9.30-10.30.
Needless to say it never arrived.
Four conversations with customer service team proved fruitless. The first three CS staff were helpful, taking my number and notifying both the depot and the driver.
The PARCELFORCE driver went off grid for approximately 5 hours and the depot never ever bothered to give me a courtesy call or update.
It transpired, that my parcel could not be located on the van.
If PARCELFORCE are scanning parcels at every stage this can not happen. It is either the person loading the van or the driver.
The parcel can not 'vanish' between loading and delivery.
Yes, we've all watched the documentaries of how shoddily delivery companies are run, parcels thrown over wall, items stolen or drop kicked by bored workers across loading bays.
PARCELFORCE need to take into account the damage it is having on other businesses, in this case PostNL your partner in the case of this delivery. Also the small independent retailer whose business you are ruining. A list item of £300 can in these times be make or break for a SMB.
Then there is the damage to the CRM (customer relationship management) of both PostNL and the independent retailer here. I'm sure neither are going to be too happy with the weak link in their chain which is PARCELFORCE
Then there is the damage to the brand reputation of PostNL and the small independent seller. They've lost my custom going forward. Not because of anything they've done, just how PARCELFORCE has let both seller and myself down.
Please take a moment to digest the above before deciding to use PARCELFORCE, can you afford the cost and the time chasing a refund from a company who apparently can not be relied upon to do the one task it claims is its specialty”
“Absolutely shocking service. Booked a wk end redilivery (for additional £12 cost) after two failed attempts, only to be told they couldn't find my address, ended up going to collect my parcel from the main depot in Basingstoke, because of their utter incompetence.”
“Shaun Delivered for me - instead of taking the parcel back to the depot over an hour away he attempted to re deliver the same day - that’s service and it very refreshing in this day and age .”
“Giving it a one star because there is no option of no stars. Absolutely awful service. Package sent and returned, with no attempt of delivery or even of contacting the sender or receiver. No explanation as to the return and nearly 2 months of useless email conversations where nobody provides any resolution. Requested a phone number to actually talk to someone and also nothing. I don't have my package nor do I have my 25 Sterling I paid for a service I did not receive. DO NOT USE. EVER.”
“They lost my package (big, 2m bed).
They marked it in the system as "delivered", but without any proof. When I called them they contacted the delivery man and he said he left it in the house with the same number as mine, but two miles from my place, on a totally different street. During the next call, they claimed my package is not lost, but still in the warehouse and it will be delivered the next day. After two weeks, when I called them each day and still heard the same story I reported my package as stolen and received my money back.”
“Had collection arranged for today for 24h delivery. Stayed at home all day. No-one showed up. Contacted parcelmonkey and been told that a collection has been attempted at 3pm? I have q security camera to prove that no-one showed at my door step. Total waste of money and time. Never again.”
“Incompetence and laziness is rife in todays world and nothing exemplifies this more than parcel force UK. Sat in for an entire day only to have a note silently pushed through the door without any attempt to knock, for what reason I couldn't guess. Absolutely disgraceful, however it's no problem. I'll just go ahead and refund my customer £150 because people cannot or are unwilling to do there jobs properly.”
“a bad experience with Parcelforce, What went wrong?
Help future customers by talking about customer service, price, delivery, returns & refunds.
In the past I've had good service and it's other carriers I've had to complain about. Sadly, today, it's parcel force that has let me down. Promised parcel should have arrived between 14.00 and 15.00 (informed by email) no parcel has arrived. It makes me sadder because I often praise that company to others and prefer to use parcel force because of its "Britishness" I noticed that I could track the driver at first then, suddenly, a message popped up, loss of service. I then expected what would happen. I'm not going to get my parcel Sneaky... I actually don't mind it being late or even delivered the day after as I'm stuck indoors most of the time with health problems, but I will not accept broken promises.”
“After requesting a delivery to my local post office on their own sms service. They decided to completely ignore this and return it to the depot 25 miles away. They never left a card so I found it difficult to find out what I was supposed to do. I submitted a complaint with their online form only to receive a message saying they will try to get in touch with me within 2 days. If your company uses parcel force to deliver I will not be a customer.”
“I have been using this company for years. We always buy additional insurance and delivery guarantees, which is the basis for a complaint. We have never had a problem with delivery, everything is delivered on time and in good condition. Until now, the package has not been able to reach my client for 6 weeks, in the meantime it returned to us to the warehouse, because there were 3 delivery attempts and my client did not have any confirmation of this at home (no photos, no notice left ... nothing), we tried to talk to him, he says that he was always waiting for this package. We were able to arrange the next delivery without any problems as part of the complaint. Very good contact with customer service. It gives 5 stars. Do not want this one unfortunate event to destroy the entire cooperation. I hope this package finally arrives.”
“48 hour service = whenever they decide ad long as it's more than 48 hours ! Anything I buy on line I ask for them not to use Parcel Farce ... sadly the last seller has ... if I'm lucky 48 hours may = 96 hours!”
“There should be a 0-star option for companies like this. Our high-value, high security package was delivered to the wrong location - instead of the office block with security guard & reception, the ParcelForce courier left the package with someone at the nightclub next door who can only be described as a dodgy geezer. Three of us wasted 90 minutes tracking it down including 30+ mins on hold to ParcelForce customer service. It was clear that had we been unsuccessful that day, we would never have seen the parcel (the package had been partially opened when we found it). DO NOT USE UNDER ANY CIRCUMSTANCES.”
“Absolutely SHOCKING service. PLEASE DO NOT USE PARCEL FORCE. Honestly, if your parcel is important/urgent they are a complete waste of time and money. We paid priority shipping for next day delivery and instead it sat in the depot half an hour away from where we sent it for 5 days. We now have no idea where it is and have lost so much money because of this.”
“Never never never use them. Never delivered. Customer service don't care at all about your parcel. One of the customer service representative just hang up on me, just because she didn't like my panicking tone. She just hang up the phone! Absolutely unacceptable horrible company.”
“Couldn’t leave parcel as no one to sign for. Twice! 35 mile trip to depot for pick up. Arranged a collection from post office for a pound. Cancelled by Parcelforce as parcel too big. It’s a fishing rod. £5.50 to have it delivered to work. What a rip off. Parcelforce are legalised thieves. Parcelfarce, avoid like the plague.”
“Once again a joke service. Parcel out for delivery today. Waited all day. Apparently the delivery driver knocked on the door no answer (was in all day, have a ring doorbell, no one came to the door all day) told a card was left. No it wasn't. Now told couldn't find the address. Well it's hard to find number 3 between 1 and 5. Which is it? Liars. Don't phone the premium rate number either. No one answers and it costs you a fortune.”
