“Package was sent to wrong country and tracking has not updated in weeks, how hard is it to do your job and fill out the correct shipping information?”
“Everytime i use parcelforce i seem to have problems. Everything from lost parcels to damaged parcels. Today i waited in for a delivery only for them to try and deliver my parcel to completely the wrong house. I get a message saying delivery attempted but failed, follow instructions on the card, which is now also at the wrong address btw. Now i have to go through the rigmarole of trying to find out where the delivery was attempted so i can get the card in order to find out where my parcel is and pick it up. Absolute joke of a company with drivers who can't read an address properly.”
“This company should be fined and driven to court, it shouldnt exist anymore. Absurd prices, delivery gets stuck for weeks without explanation (2-3 days were promised) and no customer support available whatsoever (no email, phone number, nothing, an absolute joke).”
“Worst delivery in the world not only in UK. Parcel supposed to be delivered and i was home,but i just saw a card from them saying that tomorrow will be redelivered. I don’t know why they don’t call you are message you before informing that they are ate your place. Even the costumer service is not helpful, they just tell you what happened. I know what happened u don’t have to explain me that, i need solution to the problem that u couldn’t deliver one simple thing. I don’t get annoyed easily but this is the rare case when I’m annoyed. Costumer service told me that the delivery guy don't have phones with them, what a joke. Tell me that tour company is terrible. Nothing more to say. Probably in 18th century they had better service.”
“There's something fishy with their claims system. After long and frustrating delays in their response, they sent me a message saying ". I regret to inform you that your claim has been rejected because the recipient failed to return damage questionnaire.”
“Sent parcel for next day delivery cost £18 Lincoln to London. Tracking said delivery attempted. Not true. Card left no. Sent to nearest post office No. Driver went to wrong address. Said would contact driver and deliver later. Not happening. Don't use Parcel Force. Totally unreliable.”
“I avoid using parcel force at all cost but had no choice as ordered through Amazon who should stop using them asap
Attempted delivery but never left a card twice after me phoning and battling through the auto service and requesting to leave with neighbour
Phoned again and requested again to be left with neighbour
It’s like working with a company stuck in the 1970s !!! Never never use this company totally useless all the other delivery services manage an excellent service why can’t PF
Wish I could rate then zero”
“A hopeless hapless service. An item urgently required for an assignment so paid extra four 24 hour guaranteed delivery - so much for guarantees!
They put it in the van but then took it back to the depot at 14.25 almost 4 hours before their last normal delivery time - they simply didn’t bother to try to deliver it.
No wonder this service has such a bad rep - mistakes I can understand but there are no excuses for just not bothering
Filled in the contact sheet to get an auto reply that they will respond in two days
Is this organisation lost in the last century or what?”
“Very bad service. I will never ever use this company again. I paid for the express premium delivery service to receive documents within 2-3 working days. It has now been over a month and I have still not received the parcel. I have even complaint to them, they are not apologetic at all, neither will they give me refund for the expensive price that I paid and I have still not received my delivery. I advice other customers to be very careful when using them, as on the website it stated that it would be 3 working days and clearly they are using misleading wording to get a customer to use their service. I am extremely angry and frustrated.”
“3 advisors all told contradicting advice. The third I spoke to a Carolyn Turner was the rudest most unhelpful person-she should not be in customer service and a manager needs to listen to the recording on 02.07.22 am. Told me to prove my address even though it was a click and collect point and only then could I pick my parcel up if I proved I lived at the click and collect point which I obviously don't. Told me it's my problem and talked over me repeatedly. Went down to the Manchester depot to be met with an equally rude man who said he'd not willing to serve me as they close at 12.30-it was 12.25 then proceeded to be rude. Ultimately the service is unreliable and they employ the worst staff. There's a good reason why there a 1 star rating with thousands of unhappy customers”
“NOT THE FIRST TIME THAT I'VE HAD A DELIVERY BY JASON FROM LINCOLN DEPOT. A JOY AS EVER - ALWAYS WITH A SMILE AND A CHEERY GREETING. WHEN YOU LIVE ALONE AND GET SUCH A HELPING HAND IT MAKES SUCH A DIFFERENCE. A HUGE THANKYOU. MIKE SMITH NG34 0AU P S I DO HOPE PARCEL FORCE APPRECIATE HOW GOOD HE IS.”
“They are horrible please don't use their service. They just lie and don't care about your timing and anything. Avoid them. My item was supposed to be collected a week ago and it still hasn't been collected. I have called them at least 15 times and they don't care to call back and just keep lying. To even called them you need to spend 20 minutes. They have an annoying AI system in place. It is useless. Avoid them, please. Don't give them any money. I would give it zero stars if possible.”
“I wish I could put 0/5 but I can't. I have never had a good experience with Parcelfarce. Even Evri/Hermes and Yodel are more reliable, and they're terrible.”
“Parcel for grandson’s birthday not delivered on time despite ordering early and being despatched in good time. No card left to say delivery had been attempted and to arrange for redelivery. A second delivery randomly and unsuccessfully attempted and again no card left! Searched on line but couldn’t find a contact phone number for Parcelforce. Phoned supplier of item I had purchased from who gave me a number to call but advised me not to press any buttons but to hold on until a human picked the phone up. That took 25 minutes of holding on and I have been told the birthday Parcel won’t be delivered until tomorrow, the day after grandson‘s birthday and that’s assuming Parcelforce do actually manage to effect a delivery tomorrow. Terrible customer service Parcelforce don’t deserve even one star. Would never use them to have a parcel delivered as they don’t know how to treat their customers properly.”
“Never delivered my product. No safe place option. Requested next day delivery. 4 days later attempted delivery and left a note. Cannot update delivery options through app. Awful service. Will stick to Amazon in future.”
“Absolutely useless!!! Paid for a premium next-day AM service and they messed it up. This st the first time. I should have used DPD as they are actually reliable.
Don't waste your money with these clowns.”
“Says online attempted delivery
I have been all day and no knock on door and no card. They did put a card through the door the day before!!
Dishonest and untrust worthy”
“A Driver called on intercom outside building. I answered asking him to leave it on 4th floor outside my flat as I was undressed and unwell. No answer, but I let him in to building. He then hammered on my door twice over 10 minutes. I finally was able to open the door as I am slow. No parcel, nor in foyer. No card either. No sign of a parcel
Rude, ignorant moron. Parcel Force don't apologise either. Why not tell me they can't leave a parcel if you are inside but indisposed. No, too much for moron driver.”
“Worst delivery drivers ever. They don’t even bother delivering your parcels to your doors they just dropped them to the local post office without even leaving a card in your letter box!”
