“My parcel was sent back to vietnam!
For months we have been trying to find out why our parcel was sent all the way back to vietnam. Records show for whatever reason parcel force sent it down to England, held it there! No letter to say they had our parcel, and no customs letter either. We were assured on the phone that it is an automated service and letters were sent out that never arrived at our home. Now our parcel that we already paid 150$ to be sent to Scotland is back in Vietnam! Considering how parcelforce don't deliver north of Perth (we are in the highlands) non of this makes any sense!”
“Item brought from Ebay. Seller posted 48 hours delivery on 03/09/18. Post Office gave parcel to Royal Mail instead of Parcelforce. Parcelforce on-line tracking says it is in their possession. Telephone tracking says "it will be delivered today" - that was LAST Thursday. Parcelforce now say Royal Mail have parcel and they will not do anything until Royal mail transfers the parcel to them. Absolutely shoddy and appalling customer service! I give one star for the sole reason that I am un-able to give 0 or minus rating. I will never use Royal Mail or Parcelforce again. They deserve to go the same way that BHS went - and the sooner the better in my opinion.”
“Paid extra for Next Day - it was in the van and a couple of miles away but then they went back to depot. If I knew it was too much trouble to drive two miles I would go get it from him, so frustrating when you have to take another day off when it may or may not come.
I would avoid buying from any company using this courier to deliver, literally any other is more reliable.
Tracking then says driver could not find address but left a card. I wonder where.”
“In spite of staying in, the parcel force delivery left a card inside our back door. He cannot have rung the bell, nor shouted f he hadn't noticed it ( in the middle of the door!)
Now we have to stay in tomorrow as well. Very disappointed”
“Waited in and received text to say delivery attempted and card left.
Untrue. Rang depot totally unhelpful never rang back as promised.
Tracked down Parcelforce CEO and spoke to his staff. Despite
intervention still no contact from depot. Apparently delivery attempted to a locked and closed up church! Extraordinary behaviour.
Please introduces minus rating. Spoke to the seller - a corporate account.
Distribution manager said " in the process of changing from Parcelforce due to level of complaints from customers".”
“Day one - Advised delivery will take place between 5 & 6. Waited in but no one showed.
Day two - Apology for no show & advised parcel will be delivered between 6 & 7. Went to work. Got home at 5 to be greeted by a card through my door saying they tried to deliver at 4 but no one home! Rang the Bristol office & received another apology & promised Saturday delivery.
Day three - Waited in all morning & no show.
Completely inept company who lie and amazed their still in business. Why does anyone use them?”
“Parcel marked as delivered. Says i signed for it. Signature on tracking is not mine. Cant claim from sender as marked delivered. 150 quid down! Thanks parcelforce.”
“Birthday present for recently bereaved cousin gone missing. Driver said he delivered to a neighbour, but no card was left for recipient to detail which neighbour. It is a country area where neighbours are not right next door, but friendly and they look after one another. It is odd for a driver to say he has done this, as he had to drive right past the local Post Office to get to my relative's house, and the obvious place to leave the parcel would be the Post Office if the recipient did not come to the front door. There was a surname signature, but it is a common name in that area (and not the name of the recipient). Did the driver realise the present was a bottle of wine and keep it? I hope not. Awaiting news from ParcelForce, but am also letting the wine supplier know about this: especially as his Mum's title was given to Royal Mail and as our future King I am sure HRH Prince Charles would like to know about dodgy deliveries of his Highgrove products.”
“Second time in a week that this shambles has opted not to knock on my door before popping a “missed delivery” card through my door. Second time in a week Parcelforce have inconvenienced me because their delivery people seem to be incapable of actually delivering.”
“Didn't receive parcel on time, was sitting at home two days and nothing happens even more received a message saying parcel will be delivered but no parcel”
“I sent a parcel using priority delivery for a reason because it was time sensitive as my friend (the receiver) was going away after 4 days and I was also going away for holidays. And because of a mistake made by their employee who didn’t attach the necessary document that describes the content of the parcel. The delivery was delayed and my the receiver already left the city.
I called before I leave for holidays they told me that its fine the parcel will stay in the depot until your friend comes back and collect it.
When I came back from holidays I saw that I received a letter saying that they needed information about the receiver (which by the way was on the parcel) I sent that information as soon as I read it (I was on holidays so couldn’t read the Letter).
Then you told me its fine you will sort things out
Then I receive another letter saying that the parcel has been returned and either I pay 35 pounds or it will be destroyed
Conclusion
I paid for fast delivery
Now I should pay to get it back which means I am paying for THEM not doing Their job properly and nothing here was my fault. How is that fair ?”
“out for delivery but never attempted the delivery and high value parcel returned to depot. rang first thing next day, no one at depot knew what was going on. then advised driver has left without my parcel. two days taken off work and no parcel. USELESS”
“Just had a “missed delivery”. Might I suggest that in the future you attempt to knock on the door or ring the bell? With me being wide awake and 10 feet away from the door, I’m speculating this may have helped.”
“Called up just because I had a question about paying customs and was wondering whether I could visit the depot in person to provide evidence of the value of the goods I ordered. The guy asked me for my tracking number, and as I was acquiring it from my email from the invoice, they hung up on me for no apparent reason. Maybe I was taking too long to find the number, but I don't find that grounds to hang up without word. At least say that you're sorry but you'll have to end the call until I find my number. What kind of shitty customer service is that? just hanging up on your customers.”
“I was waiting for my parcel which was apparently delivered. I didn't receive this and was 100% sure it was delivered somewhere else. I could not get my money back from the seller because he had the trucking ref and I could not get answers from Parcelforce because they system said it was delivered so nothing else they could do. It was a few months ago... Today, waiting for my parcel and the driver could not find the address, which is so ridiculous because it's only one small street. I just can't believe this.”
“Paid for 24 hour delivery , percel got sent to flipping GATWICK ! Was only going from one side of Nottingham to the other. Emailed a complaint. No reply. Shockingly bad service. Avoid at all cost”
“They left me a card saying they'd taken my parcel back to the depot but the card doesn't say where their depot is. After finding it on the internet I see it's 12 miles away so arrange for it to be delivered to my local post office. They ring me the next day to say the parcel is too long to be left at the post office and if I want it they can only give me a day of 9 hours when it might be delivered. Useless company years behind the competition. I write complaint and receive an acknowledgement saying I'll be contacted within 48 hours. Still waiting 4 days later.”
