“The building I am living in has a broken intercom. I put a note on the intercom saying that it has not been working. The Parcel force guy disregarded it. Meanwhile I was staying home waiting for my parcel. No knocking on my door but the Parcel force guy left a card in my letter box saying "attempted delivery". What a joke!
Reviews of similar experience have been found on different platforms regarding PF deliveryman making false claims that attempted deliveries. What a phony company!
I am pretty sure that faking a delivery attempt has been the general practice of the employees of Parcel force. I can assumed that the managerial knows about it but sit back and let the problem subsists.”
“I had a text saying driver had attempted delivery , NO he didnt! I dont leave the house. No card to say where parcel is .I rang customer service to say he did not arrive . Absolutely useless no help what so ever. Do not use this company.”
“Most unreliable delivery service I ever have to deal with. Delivery days seem to be a complete work of fiction. Described as an aim not a guarantee now on to their third aimed day. My latest purchase has been bouncing around between two depots for the last 3 days. They would have to drive past my home just to go between the the two. Staggeringly poor organisation.”
“Absolute disgrace
Posted a £430 record player through Parcel2go
Paid £30 for insurance against "loss or damage"
Carrier used was Parcel Force. Despite being VERY WELL packed in cushions and foam inside the box, the record player arrived smashed.
l honestly don't know how Parcel Force managed it, the cast aluminium chassis of the unit was broken, something you'd struggle to do with a hammer.
The parcel looks like it's been either thrown out of a moving vehicle or dropped from a great height.
l hope the operative who did this to my property sleeps soundly tonight after such a rewarding days work.
Of course the insurance claim was rejected because l booked it through Parcel2go, who also wriggled out of paying compensation.
If you must use Parcel Force, DO NOT book them through a third party such as Parcel2go because both companies will wriggle out of paying when they destroy your property.”
“Why would anyone use this company to deliver??? These wasters charge £9 to redeliver on a Saturday!! No wonder they're dying, they deserve to. No other delivery company has such cheek!!!! They even charge you to delver to a local shop. No other deliver company does this. They also make it impossible for you to receive a delivery at home with their antiquated website which tells you they're coming but gives you no option to make a change. Then their lazy useless drivers leave without even ringing the bell half the time claiming things like 'insufficient address' when they've delivered to the same address in the past with no problems. I HATE THIS COMPANY AND ANY SENDER THAT USES THEM!!!!!”
“Avoid, Avoid, Avoid! I arranged for 2 chairs to be collected and delivered at the same time. One arrived in intact. the second had a leg ripped off the other hanging off. The chair was dumped at the door (I was in and therefore did not sign for it). Turn out they don't insure furniture. Whey then did they accept the extra £40 insurance when I specifically gave detailed description of the item? I have asked for a refund on the extra insurance, but they either never reply , or when it is escalated they juts don't answer the question. I will NEVER use Parcel Force again. No care for items and they never respond properly to complaints!”
“DHL decide to pass my parcel to Parcelforce in the UK after my item coming over from Germany. Parcelforce have the item 2 weeks before deciding to send a letter out to say they have itanf there is a customs charge. They also only give 3 days from letter recieved to pay it or it goes back. Charge paid and delivery date chosen. Recieve a text to say parcel will be delivered between 5pm and 7pm. Attempted delivery at 1.45pm. ABSOLUTELY DISGUSTING!”
“Delivered on named day BUT please can you give realistic delivery times. I’m sick of waiting in from 8 until 12 for it come pm. One delivery man said it was an impossible time as he didn’t even start until 1pm”
“I have never, ever in my entire life experienced worst service from any company in all 50-something countries I have visited and lived in. I paid for the Express24 service, of course, nothing was delivered the next day, but that's just the beginning. The following day they delivered half of my parcels to the wrong address, to the wrong person, completely ignoring all instructions I have given. Literally, had my valuable items with random people at a random address. When I asked how the hell is that possible I was given a response - our driver is new and he made two mistakes - delivering at the wrong address and to the wrong person. 48 hours after my parcels should have been delivered I was repeatedly promised that they will arrive the next day (Saturday) or in the worst case on Monday. Today is Monday, nothing has arrived. When I called and asked they said they don't know why promised to call me back with details and didn't. I have been robbed by that company and their hideous service has caused me severe issues. I will chase them for a refund until they restore every penny. I will also make sure that every possible person I can reach knows about my fantastic experience with them. If you're sane, DO NOT USE THEM.”
“I purchased item from Screwfix. Received text from Parcelforce with "tracking" function saying item out for delivery on 02-09-22. Never happened and no com's. I checked "tracking" service on text again on 03-09-22. Same status i.e. its out for delivery today and yet again delivery never happened. The Parcelforce web site is not intuitive, I cannot find out how to complain electronically via their web site or text. And god forbid they should actually offer a telephone service!! Im old now and despair of the way customer service has been significantly eroded over the past 30+ years. Annoying and worrying in equal measure.”
“Purchased an item from a retailer, paid for Saturday delivery. Tracking shows delivery attempted, could not find address!
My postcode leads you to the bottom of my drive, my house has been here for 30yrs. Every other courier manages to find me.
Useless service.”
“i sold a bike on ebay payed fo the post then was told that parceforce could not deliver a bike so had to drive from burton on trent to leicester and deliver the bike myself.IT was a waist of money no help at all.”
“I sent a Gaming pc via parcel force to a customer. When he received it the box was damaged even though i wrote fragile and this way up on it. The graphics card was broken in transit and one of the motherboard connectors had snapped even though i packaged it tight. The graphics card even had a stand underneath it to stop it sagging so i can honestly say someone must have thrown or dropped the box hard.
Absolutely shocking delivery standards for £30.
I will avoid in future.”
“Driver turned up twice just got out the van and left a card and that was after i said they could leave it next door!
it all about trying to get you to pay to have it delivered to a post office or a diffrent address”
“I paid in full at the Post Office and due to weight package had to be delivered by Parcel Force to Ireland. I completed the necessary forms. My parcel was returned to sender on the basis of not filling in a HS code. On the Parcel Force postage form it clearly says “HS No. (if known)”. I didn’t know so left blank. Fair enough right? The “if known” is a bit misleading on basis of my experience of no HS code no delivery. I have and continue to try to let Parcel Force know they need to amend their form template to prevent other Customers suffering the same experience. Parcel Force continue ignore my feedback.”
“2 days waiting for my parcel and it did not arrived. Driver said attempted and no one is available which is a lie I am at my property the whole day .
I called customer service and arranged to be deliver next day and but did not happened and no text message and no call.”
“Zero stars. Two days running they say they attempted delivery. First time I can see from my cctv that nobody came to my door, second time I was in the house. No cards left. Apart from that I had requested delivery to my nearest post office and that didn’t happen either. So currently I have no idea where my parcel is and I don’t think they know either. Best avoided if at all possible.”
