“Absolute scam!!! Posted via royal mail and tracked the parcel as it was due to be delivered. There is a scammed who is using they profile and scamming customers into paying customs fees and you never get your parcel. After hours on the phone I managed to find out there is no depot in South Africa, they use the SA postoffice which anyone who lives there is non existent. If you want to post via royal mail make sure you know who they are partnering with for the delivery!!!”
“Yesterday I booked for a parcel to be collected for international shipping. I paid for the shipping. Early the next day I got an email saying I'd made an error with a code I'd provided, but I wasn't told which code it was so I couldn't correct it. I rang Parcelforce six times to try to find out which code was incorrect. On three occasions I got to talk with real people, one of whom was no help, and one who gave me incorrect information, and one who advised me I would get the best service via their Chat service. I tried the Chat service two times and on both times my contact was shut down after 10 minutes waiting time (with no reply from any agent) and I was given a survey "HELP US IMPROVE!" to complete. My battle now is getting the 79 pound refund. I strongly caution anyone on using Parcelforce.”
“Parcelforce services are opaque and non transparent. in my recent experience the agent that sold me the service was un trained and lacked knowledge in the variety of services and mis sold me a service that was totally unsuitable and did not provide what I explicitly asked for. I asked for an item of high value ( jewellery) to be sent fully tracked, insured and signed for and paid for extra insurance. I send in the post office frequently, but usually within the UK. The staff know what I am sending as you declare it and consign it with the customs form attached. They sold me the Global Value service which is not tracked at all. Also NO services on Parcelforce are suitable for jewellery and no compensation will ever be paid. The unthinkable happened. The parcel is lost / late 6 weeks since sending. Parcelforce sent me a dismissive 4 line email when I claimed loss that I was not covered. I paid, needlessly for extra insurance which cost an extra £15 for a cover that was never going to honoured anyway. There is no
re imbursement for the postage if an item doesn't arrive on most services . They have taken weeks to reply and I still have no updates whatsoever. it is like playing the lottery sending overseas with this company. Terrible, cold and robotic customer care and responses. Would NEVER, NEVER recommend this courier to anyone. They urgently should train their staff / post office agents who sell on their behalf their products so they sell them correctly. I lost over £800 AND THEY COULD NOT GIVE 2 HOOTS.”
“Parcel due for delivery but not until 8pm that evening was I told it wouldn't be delivered. Then tried to deliver without notice. Poor service no wonder people go elsewhere.”
“Ordered a coat from Ukraine and it came in 2 weeks. Parcelforce was the last courier in the chain and I know they get a lot of bad reviews on here but my experience was Great. The parcel was delivered on 28th February. I was told it would be with me between 12 and 1pm and it arrived at 12.15pm Excellent Service 😁😁”
“Always late.....never ever seem to be able to deliver anything on time.....i now cringe everytime i have a parcel being delivered to me by them....do not use!!!”
“A big box of plants arrived at my door in Edinburgh.
There were clear instructions on the outside saying there were plants inside and to keep the box a certain way up. Those were completely ignored and left the wrong way up and if it hadn't been for excellent packing by the garden company I would have lost many of the plants.”
“Couriers are the ultimate downfall of e-commerce.
I booked with Parcelforce because I thought they had a good reputation, and I used Trustpilot to conclude that—mistake number one.
Ultimately, the order I shipped to an eBay customer in Wales using a 24-hour Parcelforce label was not delivered because the driver couldn't find the address. A postcode with ten houses, which he apparently couldn't find, now deemed as the incorrect address for an eBay customer who has over a 1000 buying feedback score. The driver couldn't be bothered to locate the correct house, and now, four days late, the order sits in the Parcelforce sorting office with "error" on the tracking.
I contacted Parcelforce, and they wouldn't hold the driver accountable nor contact the buyer to confirm the location. I'm informed that Parcelforce drivers do not have work mobile phones but are allowed personal mobile phones.
My advice, avoid Parcelfarce.”
“Never, never again ! I sent a letter with the Global express option on 21/02 for £47 and after 1 week, it's still not arrived! And when I want to raise a claim, I am asked evidences that I can't provide (such as invoices), while inside were important legal documents that do not come with invoices! Terrible service. Never again!”
“Would give 0 stars if I could. Worst delivery service and drivers are just a bunch of lazy liars. Drivers don't even attempt to deliver the parcels, they just mark that "noone is home". Complaining to the depot they admit that driver was 3 miles from my address ( according to GPS) marking that I was not home!!! No card left - (obviously!). Regardless this evidence nothing can be done about that - "sorry we'll try again tomorrow". All three 'failed' attempts look the same, I was at home waiting for parcel each time. Complaining to live chat or customer services on the phone they just hung up during conversation or give misleading information. Complaint resolved with some ridiculous excuse - apparently I live on "unaccesible hill". Wow! Lost for words... where is that hill I never even noticed?! Finally give me option to either pick up from "local" depot which is 20 miles from my house or pick up point for a charge! What a joke!! Using them will make your blood boil!!! Avoid like a plague!!!
Worst thing is they deliver parcels for post office - why on earth would they use this awful company. Just use anyone but them.”
“My package from the USA was helld pending customs at Heathrow then Coventry by Parcel Farce as I call them. Somehow, they take control on occasion between unloading the aircraft and delivery. This particular parcel was held for a couple of weeks in their warehouse before I was notified of charges which included £12 to them for service (what) of which I was not happy. Thousands of packages arrive at Heathrow but being held up and charged for for unreasonable time periods? - no, they’re not! Those picked up by PF don’t go directly to customs but are intercepted by P Farce and taken to their warehouse BEFORE customs inspection - fair or honest??? I am now being subjected to this same nonsence for another package from the US, and probanly another £12, which reached Heathrow on 23 Feb (today is 26th). Other companies ie Fedex, JBL etc., usually get packages to MY HOME in a couple of days from Heathrow WITH NO HANDLING CHARGE.
We’re all well aware by this time of the highjinks of P Farce and this is another ploy to relieve some customers of their cash. Requested explanations have proved futile. PF needs investigating on this game too and hopefully put out of business…….after refunding my £24..”
“Waited all day for a £480 parcel tracking driver around the town. Eventually tracking said attempted delivery with note through door. Nobody had turned up at all. Contacted company sending who found he had tried to deliver to the wrong address. Wrong on two counts . He delivered to …Grove instead of … Hill and postcode 7HU instead of 7HY. The latter takes you to our house. Driver is plainly either illiterate or blind. Still awaiting delivery next day (today) but with no tracking number (I have asked the company to get one so I can follow him around town all day again. This is fifth time Parcelforce have failed in three different addresses all over England - from delivering to a neighbouring village to slipping a note through letterbox (twice on same delivery but caught red handed the second time in Sussex and the same in Lincolnshire fir inv me to drive 15 miles to the depot to collect) Parcelforce is without doubt the worst delivery group in the Uk and I sincerely hope that it loses all custom and goes bankrupt.”
“They keep saying delivery attempts failed but I was at home each time, even if they did show up, why didn't they leave the parcel? every other courier leaves parcels in the porch”
“Said the attempted to deliver my parcel when I have CCTV footage times and dates and no one has come to my address. I then phone them which was no help and they sent the parcel back to America, nightmare company.”
“This company has been disappointing. I sent a package to the US, and it's been over three weeks without delivery. Adding to the frustration, their support is non-existent as there is no available support number. This company is unreliable. Save yourself time and mental stress; avoid sending packages with them.”
“I received a letter 5/2/24 (dated 23/1/24) stating that I owed Import Duty. I paid that import duty immediately only to receive a letter today, 14/2/24 (dated 7/2/24) saying that, as I haven't paid the import duty the parcel is being returned to sender. The duty was paid by credit card (logged 6/2/24), so I have supporting evidence. If they actually delivered their own correspondence in a timely manner it would have saved this huge inconvenience. Not good.”
“I awaited my parcel delivery only to find that the driver had been to the wrong house and put my card in another letterbox not mine. I then rang customer services and the lady I spoke to was so helpful she arranged next day delivery for me. Then after the call a neighbour from 7 doors down the street bought the card round to me to say it would be taken to a local post office. My door number is huge and could not be missed, this caused some frustration for me as parcel clearly addressed.”
“The worst delivery company ever.
But most of all we have the worst delivery driver. I paid for next day as it was urgently required. Because he wouldn't leave it in my safe place that's also covered by CCTV. It took 4 days to come and then we had to collect from the local village. We live in Skirlaugh but work in Hull. The driver won't leave with neighbours let alone try them. Knocks on the door instead of using ring doorbell. Even though I've seen him and called to him he has totally blanked me.
This is the only company I've ever had issues with. All others deliver to our safe place or neighbours without issue. They get 5* rating. If I know my supplier is sending by Parcelforce I ask them to use another courier as this guy who regularly delivers to HU11 is ignorant and unhelpful and as we pay for the service it should be drastically improved.
DO NOT USE PARCELFORCE!!”
