“They didn't even try to deliver the parcel. 4 times they "attempted to deliver" in a time span of 2 weeks, 4 times no one rang in the intercom, no cards left, nothing.
After the first failed attempt, they stop sending you updates. You have to monitor their webpage. Pretty sure sending an email is not too expensive...
The only reason why I stayed at home those days was to get the parcel, and I'm still wondering if the parcel even left the depot
After 2 weeks I had to go and pick it up myself”
“Tracking said out for delivery. Waited in. Hey presto it’s back at the depot. Portal says driver left note. As if by magic again no card. And guess what you cant get through, onto live chat or speak to anyone. What’s the point. Terrible service”
“Sent parcel on 5 th may obviously lost called confirmed lost reffered to website put claim in ten days ago pakckage insured to 150 still no refund had to refund ebayer out of pocket 50 pounds and hours spent on hold or emails
Terrible company when things go wrong
Always used but wont ever again
Not trust worthy and slow to sort issues infact still not sorted”
“I would honestly give 0 stars if I could. I want to write the full story of what happened to me, which is pretty similar to those of other reviewers around here. It really shows how consistently bad these guys are.
So, I order storage materials from Lovespace Ltd so that I move out of my property (I am a student). This process includes packing, and then collection of the boxes. The delivery of the materials was to be done by ParcelForce Worldwide, and delivery was due on 13th June 2023. Needless to say, the materials never arrived on the 13th, not even on the 14th. The tracking service said that it had arrived in the so-called Northern Centre (on the 14th), and it seemed that my parcel was generally moving around like a turtle (a very slow one, too).
I contacted Lovespace on the 15th, and an employee there sent an email to Parcelforce, urging them to complete the delivery as soon as possible, as the collection date of my boxes was on the 16th; and I needed the materials/boxes. ParcelForce then sends me an email, on the 15th of June @ 11 AM saying:
"Your parcel is going to be delivered today between 12:14 and 13:14"
I waited for 2 hours outside of my property, which was located in a really central place in Manchester. I saw absolutely no one from ParcelForce. Their tracking service was then saying that they attempted a delivery but I was not there, and they left a card as well. That is just a disgusting lie. They were never there in the first place. If you go through all the other reviews, this seems to be a very consistent behaviour from them.
Then, the next day (the 16th, the day of box collection), a guy from ParcelForce shows up (found the place pretty easily, huh?), with the parcel which had the boxes/storage materials I had originally ordered. I told him that Lovespace Ltd cancelled the order, and refunded the amount to me, as it was not completed in time, and that I could not collect the parcel. The guy then says to me:
"Then, no collection?"
I say: "yes, I can't take this, as I was refunded the money". The guy types something on his pad and then leaves. Little did I know that ParcelForce was also tasked with collecting my boxes (I did not know that at the time, although I could, but the relevant email had gone into spam and I didn't see it). So, me confirming "no collection" meant for him that: "I am not collecting your boxes". Total tragedy (My boxes were all ready to go). He could definitely be a bit more careful and outline what he was tasked to do (i.e. "I am delivering a parcel and I am collecting boxes", in clean language), but he was too quick and spoke with monosyllables. Let's not also mention the fact that they are delivering storage materials and collecting boxes at the same day. Since they partner with Lovespace Ltd, they should know the relevant dates. Anyways.
TLDR: Avoid at all costs.”
“I was notified than my > £1000 worth of equipment would be delivered today (14/06/2023). Parcelforce guy turned up across the road so I popped across to discuss. He said that my items are on the manifest but not in his van and shrugged his shoulders.”
“unfortunately you can't select ZERO stars. Absolute bunch of robbing cowboys, this company is not fit for business and shouldn't be operating. They have a duty of care with your package and CARE is right at the bottom of their agenda! After having a parcel sent with these idiots and arriving completely smashed to smithereens they will do absolutely nothing to repay what I'm owed. AVOID THESE INCOMPETENT BAFOONS AND USE A PROPER COURIER SERVICE.
There's a good reason their review rating is SO LOW!!!”
“Wow seems this is the way parcel force works really. Sending cooked food to my husband and they say online that driver came and he didn’t drop any card or any information. My husband was outside waited for driver to come while he tracked item no driver was seen but online it says driver came and no one was at home you collected 28 pounds for a next day delivery and the service wasn’t delivered. It’s time to look into your company with so much lies from your workers. Too bad most terrible company I have worked with in my life”
“No one ever answers the phone, my package arrived in 2 days from France but somehow I’m waiting 3 days to be delivered in London. Worst company ever!”
“I have been tracking my parcel all day , the tracking online service showed the driver was just a few streets away, my parcel was going to be delivered between 16:30 - 17:30 time came & passed no delivery, I checked online & it stated the driver had attempted delivery, I have been in all day ...not once did anyone ring my door bell.
I would rather they say sorry we ran out of time to to deliver your parcel, not a complete lie that a delivery was attempted.
Based on the other reviews here, things could get worse.”
“Total garbage company. Promised a delivery Yesterday on a 24 hour x 4 parcels, waited in all day never turned up.. Then read on the website they attempted a delivery at 7.24 pm.. hahaha O no they did not..
Now promised a deliver by 2pm and its still not here.. I cant see how PF can continue this way for long. And expect to see them go down the pan very soon.. Hopefully after they delivery my parcel ???”
“Same as everyone else! The parcel was supposed to be delivered 2 days ago. It's sitting in their depot. Customer service keeps saying it will be delivered "today" but nothing. Now I'm headbutting with HP to get my money back.”
“Worst service ever. I wonder how do they survive!!!
They never knock or ring the bell at your door, rather leave a delivery attempt card and force you to arrange redelivery with extra charge. You cant even talk to customer service about any issue, its bot!
Worst, terrible... Epitome of bad service.”
“Scammers
2 month on hold of my item worth of 600£ they they said the driver delivered to a wrong address we are trying to contact the driver like 2 months….. where the driver lives in the moon i never got back my item”
“I've only given 1 star because 'no stars' was not an option.
Completely destroyed a very valuable item. Accepted liability for the damage and then after 6 months of chasing them, they closed the case. Disgraceful treatment of customers. Easily on par with the poor quality customer service offered by Hermes/Evri”
“Without as doubt the worst delivery company, paid for a 48 hr service multiple times, two weeks later still no parcel with excuse's and false delivery dates. Also been over charged import charges multiple times. avoid.”
“Meant to be next say delivery and paid for this but now going to be 4 days later after a bank holiday weekend. The most useless parcel delivery company in the UK”
“supposed to be next day delivery, had parcel at depot four days now "preparing for delivery" yeah really, phoned the Cust services no, can't speak to a human it's all automated and apparently can't even go to the depot to collect until they attempt delivery, so I have no choice but to wait until it's delivered, poor company not even worth the one star👎”
