“Waited home all day for my parcel to arrive after getting the text. Nothing! On the 3rd day of waiting now and nothing! Absolute joke of a company. Businesses should not use these guys. Avoid at all costs”
“If I could give 0 stars I would but it does require to give one to leave a review, they should be shut down the most disgusting customer service EVER absolute disgrace no wonder they want to close the post office/parcel force down, the sooner the better in my opinion.”
“All build up stories. I was checking the status every 10 minutes and suddenly they updated delivery missed because no one was at home. The driver did not even come near to the house, I checked the CCTV and make sure no one came to delivery. When I spoke to the customer care they are keep on telling lies. The worst parcel company in UK.”
“Parcelforce are the most backward company in the UK, and call themselves a delivery company! Every time I sent a parcel with them I packaged it securely, and made it "bomb proof" yet somehow they managed to damage it! I have heard that the workers play football with parcels in the depots, so no wonder things get damaged! I suggest everyone switch to using "Hermes" as since then everything I sent through them has arrived intact!
If everyone switched to using Hermes, Parcelforce would collapse and that will be the end of them!”
“If I could give no stars, I would. This is the worst delivery company known. Not surprised their shares are so abysmal. My Costco parcel has been going backwards and forwards to their North West London depot for 3 days now, I have been in, there is no card through the door. Costco customer service had to phone them to find out the problem - they said "It's the TRAFFIC". I say: "DUH". Avoid like the plague. Yes, it's been returned to the Depot again!!!”
“Redeliver requested waited all day never arrived and now 2nd time the same has happened even after going through to resolution department an absolute bloody disgrace”
“Goods paid for at Screwfix, asked parcelforce to deliver when we are in, they try and deliver when it suits them, ie when we are not at home. 2 times so far. Sat waiting in on the day we originally asked for delivery without ability to contact them as they close at 12;30 on a Saturday. Why do Screwfix use this company? Obviously managed by clueless staff.”
“3 times in a row the driver has clearly lied about attempting delivery. Called customer service. A call back was promised in 30 minutes. None was ever received. Customers of online shopping organisations that use ParcelForce are powerless, and ParcelForce staff know it, and take advantage of it. In my book, this makes them a bunch of contemptible crooks, victimising those weaker than them. If this seems harsh, how would you describe taking money from people and then offering no service in return? Isn't this theft? Shouldn't staff not only be fired, but be prosecuted for fraud?”
“Tracking says they attempted to deliver my parcel 3 days ago but I was at home all day and no calling card was left, so I am certain they did not attempt delivery. The parcel has now been stuck in the depot for 2 days and nobody is able to tell me if it is actually there, or when it might be delivered.”
“The WORST delivery company in the UK. I ordered a parcel to be delivered on a Tuesday which they apparently failed to deliver, then they tried again on Wednesday and there was still no parcel even though I was home all day waiting. They said they attempted delivery but no one showed up to my house and they just couldn’t be bothered to deliver it. It is now the Thursday and I STILL do not have my parcel and I do not trust anything they’re customer services says to me anymore. Also they had my mum pick up a parcel at their depot which was completely damaged with holes and rips in the packaging. DO NOT USE PARCEL FORCE.”
“You have my parcel and no information on delivery .. called the office 2 times no adequate answer given.. online tracking doesn’t even work
Disappointed with zero rating”
“All the dreadful reviews are totally true. I would give no stars if I could. They lie lie lie. Their tracking systems lie and their customer service is dreadful their attitude is shocking!!! I still haven't received my parcel even though it has been out for delivery the last two day!!!! How hard can it be!! I am beyond Angy and beyond frustrated.”
“👍 Very helpful customer service team at Poole Depot in Dorset !!
The girl “ Dom “ at reception, as well as “ Jo “ one of the Managers did their upmost to sort my problem out.
THANK YOU GUYS 🙏🏼🙏🏼”
“Believe the reviews you read here... they are terrible to say the least. They lie about time slots when it will be delivered. They lie they left a card when they haven't even attempted delivery. Honestly just shut down shop if you can't provide the service you charge for. MyHermes is taking over and I can see why. They're cheaper, more reliable and actually do the job. You know.... they DELIVER!”
“If I could give them zero stars I would. Horrible customers service, delayed delivery and they also charged me fees that shouldn't be charged to deliver my item.”
