“NOT AN AUTHORISED DIOR SELLER AND BOTTLE NOT FULL
Bought 300ML of Dior Savage - the bottle arrived and did not feel full. After speaking to Dior THEY ARE NOT AUTHORISED SELLERS & THE BOTTLE IS MISSING AT LEAST 40ML OF CONTENTS. Dior said bottle and contents should weigh 350g and it only weighed 311g. I have disputed my payment with Amex - PLEASE DO NOT BUY I WISHED I HADNT.”
“Bought a Dior Sauvage parfum for my husband and received the worst cheap imitation. Despite selling me a plagiat, they refuse to take any kind of responsibility. Now I have to go through the effort of reporting it to the police and take next steps. Very upsetting!”
“Parfumdreams is a website that when there's a product damaged when you received it, it's all the post office's fault and the customer's responsibility. When customers ask for a return, because the supposedly brand-new product was now damaged (during the shipping, claimed by them), they are not allowed to return it. They will tell you at first, but with efforts on taking photos and they'll contact the courier. The next day, they told you you should be contacting the courier yourself. The outer package was fine while receiving it, not sure why it became the courier's problem. They just throw the responsibility to the customer - sending the message telling you to solve your own problem. Won't recommend buying any stuff from the website anymore. The customer service person is nice, but being nice won't solve problems, because the company's customer service is suck.”
“Ordered and paid for 1 item on 5th December item arrived 19/12 returned item
on 21/12via Royal Mail Postal Code IP28 6RX. Have made many calls to their german
customer services. I posted a review on Trust Pilot of 1 star. Later I received a email
stating my refund would follow in a couple of days. Today 9/1 they now say that
they do not have my item back yet. Royal mail tracking shows the item at the
delivery centre. Please do not buy from Perfumedreams as they NIGHTMARE”
“On their site they promise to send you a 15% discount voucher if you subscribe to their newsletter.
When I did not receive it they told me to wait 24 hours.
I have now had 3 or 4 communications with them, we are 4 or 5 days later and still no discount voucher.
DISHONEST SITE - watchout!”
“Very happy with there perfumes I have ordered several times and always had a positive experience my latest purchase arrived today by Royal Mail it was 7 days from ordering to delivery. I will always use this site nothing at all negative to say ..”
“Where are these guys? they have taken my money and still not sent my order and awaiting a response.
Luckily, I bought mine on my credit card and can sort it with my bank.
Avoid!”
“Fast efficient service all the way from Germany. Also got loads of leaflets all in German. Fabulous perfume my grandmother used to wear all the time, at a decent price. Very happy with my purchase, thank you. Also included was a very small sample from Prada. Just as well because it’s a terrible perfume.”
“Sadly my 3rd order with them has lived up to the bag reviews I have been seeing online.
A birthday gift that never arrived. After 2 weeks of waiting I contacted them, was given a little story about delays.. couple more days go by I phone again only to be told that they have to file an investigation dadadadaa…
And here I am today just had to write into PayPal, as I have no refund no product and no answers. Will I shop with them again? Absolutely not.. all trust is lost and they do not seem to value customer satisfaction”
“Received my order today which was empty except for a stupid little sample. The perfume I ordered is not in the box. I have spent the last hour trying to get hold of them. The email doesn't work and the phones just cut you have. I want someone to help me but can't get anywhere with. The box had not been tampered with but is not secure enough to stop people opening it. Please help”
“Shocking company! I ordered 3 bottles and only received 1! Contacted them, filled out a form and send back images proving what I had received and 3 weeks later they still haven’t refunded me and are apparently still “investigating” not allowed to speak to a manager or complaint, so basically they steal your money”
“Terrible!!!
If there was an opportunity to give no stars, I would take it. I made an order, it was delivered for a week (but it's still tolerable). shampoo was brought, and it turned out to be almost half empty, given that there are already 250 ml. terrible! I will not recommend this online store to anyone.”
“If I could score 0 stars I would.
*BEWARE* Company based in Germany, so if you need to return either perfume or aftershave from the UK for a refund you have no chance! These are Prohibited items now to ship internationally from the UK using Parcel Force (which is the prepaid returns form they provided). Website doesn't make this clear, and the customer service team are useless and unhelpful. So I am now left an unwanted item I physically can't return for a refund.”
“FAKE!
Took my money on 8th September then cancelled my order and said that payment didn't go through.
Fortunately, I have paid with paypal so they are sorting it now as I have proof that funds were indeed taken.”
“Considering how much I’m paying for shipping i’d expect my delivery to be here quicker. I also brought some mini perfumes. They give you 1-3 free samples. I received 1 If I purchase perfume I’d expect free samples of perfume however I got foundation. What if it didn’t match my skin tone ? What am I meant to do with it ?”
“Ordered la vie et belle, Lancôme product five days ago received it in four by Royal Mail. Same scent smell as my bottle which I am nearly out of.
I must admit I was a bit worried after reading reviews after ordering but there was no problems, I was able to track my order also.
Do you think these reviews were from other companies as my Lancôme perfume was a whole lot cheaper than any other company that I have bought from.
Well done.”
“STAY AWAY FROM THIS COMPANY!!! THEY SELL FAKE PERFUMS/ THEY IGNORE CUSTOMERS/ I WAS WRITING THEM 100 times and waiting ages before they finally gave me refund which was not correct ( 5 pounds less). Better pay more and buy decent perfum in UK, we really don't need these scammersssssssssssss”
“I waited over two months for my order, that never came.
No explanation or communication from. The company.
I recieved a refund with no apology or explanation.
That is terrible customer service.”
