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Paypal Reviews

2.1 Rating 453 Reviews
26 %
of reviewers recommend Paypal
2.1
Based on 453 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver, Postal Service
Average Delivery Time
Over 7 Days
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.8 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
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pending_reversal@paypal.com

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Paypal 1 star review on 13th January 2025
Anonymous
Paypal 5 star review on 11th January 2025
Jackson
Paypal 1 star review on 18th November 2024
Jason Lucas
Paypal 5 star review on 11th November 2024
Kimberly
Paypal 5 star review on 31st October 2024
Connor
Paypal 1 star review on 31st July 2024
Chris Hill
Paypal 1 star review on 28th July 2024
Anonymous
50
Anonymous
Anonymous  // 01/01/2019
PayPal has basically no customer service if someone has problems. I should give it a one. They are impossible after losing my money and get no answers They are impossible.
Helpful Report
Posted 4 months ago
Unfortunately we fell victim to a phishing attack. Someone stole our employee's PayPal credentials and they transferred $14k to 'friends and family'. The strange part is that PayPal's system didn't detect this fraud. Didn't see that someone from abroad was transferring money from our Business account to 'friends and family'. All of this was happening in front of my eyes while we were trying to submit a case about fraudulent use of our funds. Even after we submitted the case, the fraudsters continued to send money. So that's that. You would think that PayPal's Customer Support, once they know about this situation, would help us in some way. Well, they wouldn't. They told us that 'there was no unauthorized use of our account'. And you're left staring at the screen and wondering how is it possible that they're on the side of fraudsters. Because obviously they transfer their money to a PayPal account and they have the fraudsters' identity. Conclusion: Someone can steal your money in PayPal and you can't do anything about it because they protect fraudsters.
Helpful Report
Posted 4 months ago
Had a balance of $1567. Billing cycle ends around the 11th of the month but my payment is due on the 2nd of each month. I log on August 1st and select “ pay entire balance”. So I paid the entire balance which should mean I have a zero balance. On August 9th , PayPal showed I had a balance of $239. I went through my transactions and I had only charged around $200 but I had 2 credits for $93. That should have left my balance of $107. Called customer service and spoke to Erin. She put me on hold and never came back. I called back and spoke to Don who wasn’t helpful at all. He could not tell me how PayPal had my balance added. I cancelled my card at that time. Worst company I have ever dealt with.
Helpful Report
Posted 4 months ago
They charge me twice for the same transaction, their response in open cases are extremely slow and they answer like bots with partial copy paste answers. Never again
Helpful Report
Posted 5 months ago
PAYPAL SUPPORTS THIEVES and SCAMMERS We opened a case in PayPal regarding a scam website (isneakeroutlets.com) which we paid $98 through PayPal to buy two pairs of sneakers. We never received our shoes, and seller constantly provided false information ( first time they email us with fake tracking number which said our package was delivered to local post office, we went to our post office and were told that the tracking number is invalid, we tried to call customer service number on the scam website, they hanged up as soon as we told them it is regarding our order. ) We opened a case in PayPal then seller provided a different tracking number saying that our package was delivered by UPS, we Called UPS and provided the tracking number, UPS representative told us that the tracking number belongs to a package from Amazon and shipment address is not our address the weight of delivered package was 18 pounds , we ordered only 2 sneakers which weight barley 2 pounds. UPS told us that PAYPAL can call UPS and they provide them the proof that the tracking number does not belong to our address. We provided all this information to PayPal by calling their customer service twice, but PAYPAL still sided with scammer and closed our case without even considering proofs that we provided. We are going to close our account with PAPAL and tell our friends and families to not use PAYPAL because PayPal is a company which supports thieves.ide them the proof that the tracking number does not belong to our address. We provided all this information to PayPal by calling their customer service twice, but PAYPAL still sided with scammer and closed our case without even considering proofs that we provided. We are going to close our account with PAPAL and tell our friends and families to not use PAYPAL because PayPal is a company which supports thieves.
Helpful Report
Posted 5 months ago
If you have a problem with your PayPal credit card and call up they transfer you your PayPal account -- and when you get there they tell you to go back to your PayPal Credit Card. It’s a black hole. Don’t go near them.
Helpful Report
Posted 5 months ago
Paypal decided to pay over 460 dollars to a company (Wix) that decided to auto renew for two years a service I cancelled in November 2023. Wix account posted that charge and Paypal paid it without informing me. I realized that posted and paid unauthorized charge to my account and i9mmediately contacted my bank to stop the said paiment. Now PayPal say I owe that money to them and if I do not contact Wix I will be stuck with that bill. Good luck collecting from anyone! I explained this situation to a live person in customer service at PayPal (after days of trying every number listed) and they said that the case (PP-R-WIM-5349699759) would be reviewed. Wix states that cancellation could happen at any time, however no refunds whatsoever can happen. So, you have two big companies after me for an unauthorized payment that Paypal decided to make on my behalf.
Helpful Report
Posted 5 months ago
After years of paying interest finally made the final payment of $2552 and I end up leaving a credit of $38 but two month later when I opened the app I had a pass do amount of $12 and their justification was that because my payment posted 3 days after they charged me late fees and then interest in the late fees, to me PayPal is a bad company, I will never give them my business again.
Helpful Report
Posted 5 months ago
The reports are soooooo bad they are like trying to put a scrambled egg back together. There is no rhyme or reason, just a mess of numbers and words that is supposed to have my sales figures for the last 3 months. A VERY BASIC REPORT: RH Report name Report status Report generated Hierarchy Timezone RH BALANCE_SUMMARY_REPORT Success 7/30/24 ENMP5KKHZP8KA America/Los_Angeles RS Account ID Balance Currency Available Withheld Total RS ENMP5KKHZP8KA OPENING CAD 0 0 0 RS ENMP5KKHZP8KA CLOSING CAD 0 0 0 RS ENMP5KKHZP8KA OPENING EUR 0 0 0 RS ENMP5KKHZP8KA CLOSING EUR 0 0 0 RS ENMP5KKHZP8KA OPENING GBP 0 0 0 RS ENMP5KKHZP8KA CLOSING GBP 0 0 0 RS ENMP5KKHZP8KA OPENING MXN 0 0 0 RS ENMP5KKHZP8KA CLOSING MXN 0 0 0 RS ENMP5KKHZP8KA OPENING USD 0 0 0 RS ENMP5KKHZP8KA CLOSING USD 0 0 0 RD Record type Record subtype Account ID Payment instrument type Payment instrument subtype Transaction count Record currency Gross amount Total fees net billed Net amount RD Sale ENMP5KKHZP8KA Credit card American Express 2 GBP 3600 -140.8 3459.2 RD Sale ENMP5KKHZP8KA Credit card American Express 1 USD 2200 -81.7 2118.3 RD Sale ENMP5KKHZP8KA Credit card Mastercard 6 CAD 10750 -319.74 10430.26 RD Sale ENMP5KKHZP8KA Credit card Visa 12 CAD 19777.55 -610.35 19167.2 RD Sale ENMP5KKHZP8KA PayPal 1 CAD 604.8 -17.84 586.96 RD Sale ENMP5KKHZP8KA PayPal PayPal Wallet 20 CAD -1030.18 0 -1030.18 RD Sale ENMP5KKHZP8KA PayPal PayPal Wallet 4 USD -420.07 0 -420.07 RD Refund Referenced ENMP5KKHZP8KA PayPal PayPal Wallet 2 CAD 48.3 0 48.3 RD Reversal Bank reversal ENMP5KKHZP8KA PayPal PayPal Wallet 7 CAD -452.49 0 -452.49 RD Currency conversion Conversion from ENMP5KKHZP8KA 4 CAD -601.6 0 -601.6 RD Currency conversion Conversion from ENMP5KKHZP8KA 2 GBP -3459.2 0 -3459.2 RD Currency conversion Conversion from ENMP5KKHZP8KA 1 USD -2118.3 0 -2118.3 RD Currency conversion Conversion to ENMP5KKHZP8KA 3 CAD 8610.23 0 8610.23 RD Currency conversion Conversion to ENMP5KKHZP8KA 4 USD 420.07 0 420.07 RD Add money ENMP5KKHZP8KA 17 CAD 1314.77 0 1314.77 RD Add money Credit card deposit ENMP5KKHZP8KA 6 CAD 142.28 0 142.28 RD Withdraw money Credit card withdrawal ENMP5KKHZP8KA 15 CAD -25563.22 -389.03 -25952.25 RD Withdraw money Disbursed ENMP5KKHZP8KA 7 CAD -12263.48 0 -12263.48 RF File number Total records Total files RF 1 18 1
Paypal 1 star review on 31st July 2024
Helpful Report
Posted 5 months ago
I have a PayPal account and agreed to hire a freelancer, he told me he could only accept PayPal and bank to bank transfer. PayPal has a program called Xoom, I assumed it was safe because the first question asked is is this for friends and family or for good and Services, it was for good and Services so I proceeded in safety, as I believed. Long story short, I was completely scammed $1500 and PayPal will do absolutely nothing for me, though I marked for good and Services, they said they offer no seller protection, so why in the world would they have you check that, I did not think that would be a part of the agreement, especially since they make it seem as though they offer protection. I am so sick of PayPal! Very, very deceitful, why would they include that information in the fine print, more importantly, why in the world would they ask if I was sending the money for friends and family or good and Services. Obviously One would assume you were protected especially because you’re going directly through PayPal.
Paypal 1 star review on 28th July 2024
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Posted 5 months ago
There are a lot of untrue recommendations and it’s hard to tell who is legit. If you have lost money to scam contact Mrs.Doris Ashley and her team, they will surely help you out. It took me a long time to find them. These include data recovery specialists, but you need a professional recovery agency like Mrs.Doris Ashley and her team to help you get back your lost funds Contact them to recover lost funds as well as all other forms of cryptocurrency. And you can be sure that no matter how long it has been lost, you will still get your funds back. EMAIL: (dorisashley71 (@) gmail com) WHATSAPP: +1---(404)--721---56--08
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Posted 5 months ago
I was contacted by PayPal in May and told that it looked like there was fraud committed related to my account. I had not used my account in years, and confirmed the fraud. The gentleman on the phone told me to change my password and that he would fix the problem. It was not fixed. I was contacted in June by a collection agency telling me I owed PayPal $500 for “paybacks” made to the people who had been defrauded. I called the fraud department at PayPal and told my story again. The representative said that it would take about a week to fix it. In July, I went through the whole process again, after I was called by PayPal about the money I owed. This third representative said to please give them another week to fix the problem. It is now three weeks later and I am called again by PayPal about the money I owe them. I am 72 years old with a PhD, was never a seller on PayPal and have an 800 credit rating. If you have a PayPal account, cancel it!!!
Helpful Report
Posted 5 months ago
If I had a zero stay I would have given that. The absolute worst company ever.
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Posted 5 months ago
Tried to set up a new business account and the sign up page didn't work. I had a PayPal business account but couldn't access it due to change of number due to loss of phone. I went to get help and they are completely useless and no instruction taken from the CEO of PayPal which I know would have given instruction of the issue to be rectified by his team.Yet, their staff accuse you of being trying to be fraudulent when you can't access any account. I have made sure that my treatment of PayPal has arrived at the attention of MP's for Business as this is just ridiculous behaviour and treatment.
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Posted 5 months ago
PayPal isn't suitable for small service-based businesses like mine. A customer claimed dissatisfaction with 2 out of 7 serviced items. We agreed on a partial refund, supported by text messages and our refund policy. Despite this, PayPal issued a full refund to the customer. Due to this experience, I've deactivated PayPal from my e-commerce platform. This feels like an abuse of their dispute process.
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Posted 6 months ago
Paypal buyer protection load of s£%/e bought brand new tablet from ebay. 40 days later gets message from Samsung this tablet is going to be locked in 72 hours due to being a trade in. Tried contacting seller nothing contacted Ebay sorry over 30 days contacted paypal sent pics and even said the seller on his feedback had done this a few times. The tablet has locked and is now useless. But guess what Paypal sided with the seller to me both are k#£%s
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Posted 6 months ago
I would give Paypal less than 1* if I could. After being a business customer for more than ten years, they restricted our account and asked for my ID (passport in my case). I sent it through but heard nothing back for a month. The restriction stayed on, and a request for the same ID document was still on our home page, so I submitted it again (a valid UK passport). 3 weeks have passed since then and the account is still blocked with a small amount of money in it. No other documents have been requested and our account still says our documents (i.e. my passport) is still being reviewed and this should take 2 to 3 days. This has now been more than 2 months. Today I began a chat with PP and I got nowhere; I wanted to close the account because i can't be bothered with this kind of customer service. They just told me the 'documents' (i.e. my passport) is still being reviewed and they would email me when it's done. It's absolutely ridiculous. We can't close the account, send money, withdraw or receive money. They make you feel like a criminal.
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Posted 6 months ago
Paypal is a fraud company, you will lose 10 % as their charges for international payments even there is no convertion .I paid 3433.35 AUD from my forex card to another AUD account. No convertion took place. Receipt get only 3139.30 AUD. I lost 294 AUD , Paypal is a looting company.
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Posted 6 months ago
Paypal I can't deposit any money into my bank as the stupid app won't let me sign into the link ti that . All it dies is ask me to change my password a million times so I can't access any of my money . Was basically forced into buying a stupid gift card fir Burgar King and went to 3 of them just to be told the gift card isn't accepted. Then I went back to Paypal to ask for a refund and wad told I can't have a refund as I have good reason for the refund. Don't use Paypal they steal your money and deceive you
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Posted 6 months ago
Horrible customer service
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Posted 6 months ago
Paypal is rated 2.1 based on 453 reviews