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"I have been paying bills online since 1989! First through CheckFree, then when that fizzled, went to another & as acquisitions occurred, ending up with PAYTRUST by RealNet Payments LLC.\r\n\r\nI was beginning to think I was losing my mind when a bill didn't arrive or get paid. I absolutely HATE the interface changes that occurred about a year ago. Not intuitive or easy to navigate. VERY CLUNKY - are we back to a 1980's Commodore 64 computer app? \r\n\r\nI tried to set up an e-bill for a credit card. The dialog box (see pics below) did not have any blanks to fill out to continue the process. A call to CS was fruitless. Explained the problem, she responded with the amount last paid!! NOT THE QUESTION I ASKED!!! I told her I had tried in other browsers & she clued in to the word \"BROWSER\" and started giving me canned responses to browser problems....!!!!! {silent scream}. I tried to explain the 2nd problem and again canned answers - Asked for technical support - nope - she was the last word. \r\nSO, I'm searching for a replacement to this inept, horrific payment service. \r\n+++ It is obvious that the programmers are over-paid & underworked.+++"

"I have been paying bills online since 1989! First through CheckFree, then when that fizzled, went to another & as acquisitions occurred, ending up with PAYTRUST by RealNet Payments LLC.\r\n\r\nI was beginning to think I was losing my mind when a bill didn't arrive or get paid. I absolutely HATE the interface changes that occurred about a year ago. Not intuitive or easy to navigate. VERY CLUNKY - are we back to a 1980's Commodore 64 computer app? \r\n\r\nI tried to set up an e-bill for a credit card. The dialog box (see pics below) did not have any blanks to fill out to continue the process. A call to CS was fruitless. Explained the problem, she responded with the amount last paid!! NOT THE QUESTION I ASKED!!! I told her I had tried in other browsers & she clued in to the word \"BROWSER\" and started giving me canned responses to browser problems....!!!!! {silent scream}. I tried to explain the 2nd problem and again canned answers - Asked for technical support - nope - she was the last word. \r\nSO, I'm searching for a replacement to this inept, horrific payment service. \r\n+++ It is obvious that the programmers are over-paid & underworked.+++"

"Also a Customer for over 20+ years as well. However I can tell you that it can get much much worse than enduring a new poorly thought out interface...\r\nMy account has had a log.-in error since June 10th, 2021. This is a RealNet technical error.p I have submitted 6 tickets in that time without one technical rep. response.\r\nI am told there are others as well. Anyone?\r\n\r\nNot only am I locked out of my account with the message:\r\n\u201cWe're sorry, but we are unable to process your request at this time\u201d\r\nAfter 6 weeks - I still have no idea what bills need to be assigned, what bills are being paid and what bills need to be paid. \r\nTotal blackout.\r\n\r\nWill need to start over with another company. Any suggestions?"