PC World Reviews

Name: PC World
Address: DSG Retail Ltd, Maylands Avenue, Hemel Hempstead
Rating: 1.58

1.6 Rating 318 Reviews

14 %

of reviewers recommend PC World

Company Reviews

Questions

Metrics

1.6

Based on 318 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-34-45611234

Email:

customer.services@pcworld.co.uk

Location:

DSG Retail Ltd, Maylands Avenue
Hemel Hempstead
HP2 7TG

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PC World 1 star review on 13th November 2017

Anonymous

Anonymous // 01/01/2019

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“Very good prompt delivery on time”

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Posted 7 years ago

“Lovely in store staff, very helpful.”

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Posted 7 years ago

“I have nothing good to say about my PC World / KnowHow experience. I bought an expensive HP Envy all-in-one computer in March 2017. It went wrong within 4 months. In summary, I should have,bought from John Lewis for their service: I recommend that you do too. Here's the debacle: On Friday July 7th, I take the PC into a local PCWorld upon advice from calling KnowHow; the touch-screen has gone haywire. It's all smiles, they package it up and I'm told it should be back by around the 15th. Fair enough. When it's not back, despite the online system telling me it is fixed, I call KnowHow. Apparently, KnowHow don't repair HP computers and it has to be sent off to HP via the store where I dropped it off. OK, so this is the first sign that PC World does not know what it is doing. I would have assumed that something that basic (that is, they don't repair HP) would be known by the staff. So I wait and assume that PC World is organised enough to get that done. Monday 16th, I drop into the store to ask how things are going. The chap calls KnowHow and after I have to explain to them that the PC was supposed to be going to HP, they finally somehow figure it out and agree. Clearly, whatever system they are using is not that clear and easy to use. So I'm getting concerned now. The chap in the shop says that the PC will be delivered back to the store and that they will call me when it is in because apparently, I have to give them the OK to send it to HP. Now it's getting rather complicated. I hear nothing. I call KnowHow on Saturday 22nd July. After explaining what should have happened to the guy on the phone (that is, the PC should have been delivered back to the store) after consulting whatever he needed to consult, he agrees and explains there is good news and bad news. The bad news: "your PC still has not been sent back to the store sir". So that's about two weeks it has sat there doing nothing. The good news: "we will write the PC off and you can have a voucher". I declined this on the phone and said that I would go back to the store to discuss what "getting a voucher" actually meant before agreeing to it. Regardless, the guy explained that he would put on the system that a voucher should be made available. So I go into the store and explain the situation on Monday 24th and to discuss a voucher. We all go through the same issues of the call centre not knowing that the PC should have been sent back to the store, or that a voucher had been discussed. The manager of the store discusses the issue with the call centre and explains that I will be contacted by phone or email and that a voucher will be available in the next few days. I hear nothing, I see nothing. Today, is now late afternoon Thursday 27th July. I call Know How again. There is no record of the voucher being requested on my first call. I call back, and this operative still cannot see that a voucher has been requested. I ask that I would like my money back and she says that she'll call back with details of how to do that. I strongly doubt this will happen at all. So far I am right. So here I am: I have no computer, and PC World has no clue what it is doing. Quite frankly, the PC is less than 6 months old and so according to my consumer rights (don't you hate it when you have to refer to these because of an incompetent retailer?), I can have my money back in full. So thats' where we are. I'm waiting for the last operative to call me back to explain how I get my money back. PC World, if you read this, you should hang your head in shame. This is Class A incompetence. I will never, ever, buy anything from you again following this. If you are even considering buying something, especially something as critical as a computer, then don't believe the hype of PC World and the KnowHow service. This KnowHow is just a way to get customers to actually pay for what is theirs by right. Thinking about it, why should youI pay for being able to return a faulty item? If it is broken, just take it back to the store and ask for your money back or agree a replacement. Please, avoid PC World like the plague.”

Helpful Report

Posted 7 years ago

“Went there to buy a laptop pc world in Eastbourne. Chose one costing £399 and went to buy. The salesman wanted us to buy a package to an extra £180 for lots of things we didn't want including cloud storage(didn't need) anti-virus for 5 items(which we don't have), and something to restore Windows to the laptop should it magically disappear (does that ever happen???) We said "no thank you, just laptop". Followed huge pressure to buy, how cheap it was, just what we needed etc. When it became clear we could be there all afternoon and actually COULDN'T buy the laptop without the extras, we left. Fortunately for us found the same thing in Office Outlet (was Staples) round the corner for £50 cheaper. Bought with free anti virus, just the accessories we wanted and no more, and a bonus memory stick.”

Helpful Report

Posted 7 years ago

“Whilst we had a few problems getting the right product, they immediately replaced with another without any problems or quibbling.”

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Posted 7 years ago

“Staff friendly, but all shop seemed to be interested in was heavy pushing of Talk Talk or Virgin broadband (which are pretty crappy). I was there with a view to buying an iPad Pro but will shop elsewhere I don't appreciate this approach to customers, I felt was being conned into bad broadband deals which I wasn't looking for in the first place.Shame on you PC World. You've gone down in my estimation.”

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Posted 7 years ago

“Better prices”

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Posted 7 years ago

“Yesterday we were looking for a cheap laptop for my wife's mother and saw the ideal model advertised by PC World: a Dell Inspiron 17 5000 17.3" laptop with i3 6100U processor, at a price of £479.99. My wife ordered this online for collection from the Rochdale branch of PC World, and printed out the confirmation with reference number to take with us to the outlet. I never shop at PC World as I have heard so many adverse reviews of the company but, as this laptop was exactly what we wanted at the right price, we thought we'd take it up regardless of my reservations. I was not disappointed! We set off to Rochdale this morning, from Cheadle, a 34 mile journey by road, and on arrival at PC World handed over our reservation confirmation, only to be informed by Taahir (Management Team) that they did not have this model in stock. His only explanation was that someone had mistakenly listed the display model as the one reserved for us, and offered us a 10% reduction on the price. Quite apart from the fact that I would expect a much greater reduction than 10% for the supply of a used display model, when we came to examine it we found very noticeable marks on the top surface which had been hidden from view whilst the screen was raised vertically (I took the precaution of photographing this damage). This offer was immediately rejected by us because the laptop was to be a gift for my wife's mother. Taahir then informed us that a new model was available at their Middlesbrough branch and that he could arrange for it to be delivered to our nearest PC World branch. He promised to telephone us before the end of business today to let us know whether he had achieved his promise. Needless to say, at 9.10pm, we have still not received the promised telephone call. I have the print-out of our reservation confirmation and also copies of their web page on which the laptop is still advertised. On neither case is there any mention of the model being used or ex-display, and we regard it as being advertised as a new model. On that basis, I assume that PC World is guilty of false advertising and possibly of fraudulently attempting to sell a used item as new.”

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Posted 7 years ago

“Sales staff were unhelful and treated me like an idiot until they realised i was a genuine buyer.”

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Posted 7 years ago

“Great customer service and help.Perfect desktop for me.great price and fantastic advice.”

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Posted 7 years ago

“Great price and very quick delivery - on a Saturday”

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Posted 7 years ago

“Good range of cameras on display and sales team were very knowledgeable and happy to spend time with me”

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Posted 7 years ago

“i went in to look around, saw a pc i liked the look of, spoke to someone, i brought it the same day, and am still very happy wit it”

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Posted 7 years ago

“Friendly knowledgable service.”

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Posted 7 years ago

“i have purchased many items and every time delivery as expected goods working etc”

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Posted 7 years ago

“Just really bad service, every single time........ On this occasion I went to purchase a laptop from the Bedford branch. I had to wait someone to go and 'find me one from the back'. I was left standing there by myself for mins. I was then told they only have laptops that have already been setup and it would cost an extra £35.00 on top of the RRP. I immediately refused this and demanded that i purchase the laptop at the price they advertised as i do not want, nor never asked for the set up service. The sales guy said he would 'do me a favor' and speak to his Manager to see if he would waive the fee. This grated on me, His attitude was terrible!. The manager waived the fee in the end (this is not the 1st time PC World have been pulled up for the £35 set up fee). How many times does PC World need reminding about the set-up fee?? how many times does one company need to see bad reviews before it actually does something about it's service and the way it treats people! Over the years PC World you have had many laptops and desktops out of me, no more, never again!”

Helpful Report

Posted 7 years ago

“Consistently the worst service of any company I have experienced. Bought a new washer dryer, arranged delivery date 4 weeks in advance, seemed like enough time for even a poorly organised outfit like Curry's to get the job done. We stay in for the 4 hour period between 10:30 and 14:30 they said they would arrive...nothing happens. When I call they say they couldn't get the lorry down the lane at 11am so they'll be back the next day with a smaller van. Nice of them to let us know wasn't it. Today the machine arrives, and my father in law is there to receive it. He's a very understanding and welcoming man, and he said they were the most unpleasant people he's come across. The flat we are renting has brand new cream carpets and the delivery men refused to take their shoes off, leaving MUD ALL OVER THE FLOOR. They then just dumped it and left, despite the fact Curry's had promised they would check it fits before leaving. Awful company, awful service, AVOID AT ALL COSTS. Needless to say I won't even bother calling them, the last 5 times I've got through to an unhelpful, untrained employee with as bad an attitude as the delivery men.”

Helpful Report

Posted 7 years ago

“I bought the Samsung Tab A over a year ago in a Black Friday sale. I saved a massive £60! Highly Recommended online retailer.”

Helpful Report

Posted 7 years ago

“Unacceptable failing on delivery. They do not deliver essential items when booked and paid for. They do not reply to customer messages and their know how system is a joke - 10 minutes to speak to a human being and then on hold for a further 10. Shop elsewhere!”

Helpful Report

Posted 7 years ago

“I paid ONLINE for a washing machine Hotpoint WMFUG742G SMART on 22 april,17 & said delivered on 24th April. i wasted full day of Monday than called customer care, the call centre guy said the booked washing is not available!!! i said fine, what next, he offered IWC91482ECO. GREAT!! delivery date will known by email. ok waited.. not recived??? Tuesday again called the same number 03445611234, call centre lady said she is helpless to say when will be delivery, but wait till 12noon on Wednesday, if u not recived email call us back. no emai or EVEN NO CALL from them!!!! what a customer service from currys pcworld... no not again with Curry pcworld. they took the money within day and if i cancel the order will take 5 to 6 working days to get my money back. can i have any other option to make a complint?? somone suggested to Consumer rights will help. NOTE: TRUSTPILOT, please keep a 0 rating or (-) rating ... i may give - minus rating to Currys pcworld.. shame on you to fooling your customers.”

Helpful Report

Posted 7 years ago

PC World is rated 1.6 based on 318 reviews