Name: PC World
Address: DSG Retail Ltd, Maylands Avenue, Hemel Hempstead
Rating: 1.58

“Really poor customer service reviewing PS5 VIP draw, how can I win and still be unable to purchase due to you taking the business outside of pc world and then saying my gift voucher not accepted!! Very poor. AVOID AVOID AVOID REF cur52922”

Helpful Report

Posted 3 years ago

“I lost my cool with Lori at PC World… I have had a problem with a new laptop which has never worked but keeps freezing after 10-15 mins... After a few calls, they took it away to repair and it was returned after a week. I checked it today only to find that the problem has not been fixed. I called the so called customer services and spoke to the rudest person (Lori), his solution to the problem was turn it on and off 3 times... and when I tried to explain that he has clearly not gone through the notes on their system and that this will not help me, he just kept repeating the same response over and over until I hung up, but would not give me the details of how to complain further. I had to call back, speak to someone else and arrange for the laptop to be picked up again. I would say to the manager of this person he is not providing customer services, but wasting everyone’s time, damaging your company reputation and costing you money.”

Helpful Report

Posted 3 years ago

“Poor customer service via telephone support. I purchase a laptop online and it arrived faulty, the customer service on the online chat and over the phone was terrible and unhelpful. I can see that I am not the only person that received similar experience. There is no complaint procedure, the 2 guys that I spoke to on the phone were so rude and disrespectful. The first guy didn't arrange the collection and replacement for laptop properly, so it was delivered back to me the next day, I then had to contact Currys again. So many people have lost their jobs and trying to find new ones, these boys (not men) are so ungrateful to have one and clearly have no manners.”

Helpful Report

Posted 3 years ago

“Warning! This Company has taken money for a cooker and extra to be delivered yesterday, after three phone calls second one hung up they dropped the line I was eventually told the product won’t come in for another ten days and will be later as it needs checking first, refund time is 3-5 days so now have no cooker, money tied up and I guess if I’m lucky I won’t have a cooker for another week now, customer service can’t even part with an alternative model to resolve this even after I’ve offered to pay extra for an alternative that’s in stock, will now lose wages for whichever days I wait in and they’ll probably decide not to show up again with no warning judging from past experience, avoid this company I wish I had now, this seems common practice for them, if I could give zero I certainly would”

Helpful Report

Posted 3 years ago

“pc world has a terrible aftercare service there advisor's pass you around as not 1 of them have a clue my tv started to switch on an off constantly so they sent a van to collect it they damaged the tv in transit broke the screen an damaged the case witch all got replaced but on there fault sheet I received back was replaced faulty screen and damaged cabinet now the tv is switching on an off again they won't replace the tv offered to repair it again witch I'm not happy with going through the same as the first time totally disappointed with there service I feel there just scammers get your money then don't give a dam if you have a faulty product W A R N I N G S C A M M E R S”

Helpful Report

Posted 3 years ago

“Bought our tumble dryer with 2 years warranty and extended it to 5. It broke down 23 months after purchase within warranty. Samsung sent engineer they couldn't repair as needed regasing called currys who arranged another engineer who couldn't repair it either. 5 months after we still have no resolution. Please if your reading this take your custom elsewhere because if anything goes wrong they couldn't care less. We have made multiple calls sent over 24 emails and visited the store twice. Latest reply in November confirmed the item was out of warranty when it clearly isn't! Try hitting your head against a brick wall doesn't get you anywhere but its less painful. How can they get away with this poor customer service?”

Helpful Report

Posted 3 years ago

“CurrysPCW are terrible-horrendous customer service!!!! Please please please don’t buy anything from that company!!! My student daughter recently purchased a £600 laptop for her uni work and was absolutely desperate for it, they sent another make laptop instead by mistake. To which we cancelled the order, this was after 4days. Two days later we had an email saying they’d sent the original laptop. To which we explained we had cancelled the order and I’d had to purchase one from another supplier and just need the refund. Over a month later and numerous phone calls still no refund. One call and after 20 minutes you finally get through, you go through the security measures and explain your issue, then the customer service agent says he’s going to read your notes, 30 minutes later I’m still on hold the next thing I’m back to another agent who asks me the same questions and knows nothing about my call. Finally the response is sorry I’ll do you a Manuel refund and that will take 3-5 working days. A week later no refund, another phone call, to be told there’s a mix up in the warehouse and it will be another 3-5 days. Furious at this point to have wait another week, no refund. Another call and told the same, I wanted to speak to the manager, to be told he’s not available but he will phone me back in 24 hours. No call back. Now we’ll over a month and still no refund, same excuses, problems in the warehouse and it’s been shipped again??? I’m very frustrated and would never recommend them!!! Absolutely useless company, who holds onto customers money for over a month with no goods supplied!!! Don’t use them!!! Edit”

Helpful Report

Posted 3 years ago

“I went into the Orpington shop on 5th… I went into the Orpington shop on 5th December to purchase a cooker hob upon paying for the item I was told that delivery could not be before Christmas and the date given was 28th December. I came home and went on Currys online and found the exact item that could be delivered on 10th December so I purchased it and returned to the shop on 6th for a refund. I was told the refund would be within 14 days. Today makes 22 days and I have not yet received my refund. Currys is sitting on my £435.00. I rang Currys and they were very unhelpful and refused to give me the Orpington number. Now the shop is closed due to COVID19 and the customer service cannot help as they said it has to be dealt with at the shop I made the purchased. I found 2 emails online and send my complaint and they both bounced back. I would never recommend or give them my business again. I have used AO to purchased other items as I have just moved into a new home.”

Helpful Report

Posted 3 years ago

“I went into the Orpington shop on 5th… I went into the Orpington shop on 5th December to purchase a cooker hob upon paying for the item I was told that delivery could not be before Christmas and the date given was 28th December. I came home and went on Currys online and found the exact item that could be delivered on 10th December so I purchased it and returned to the shop on 6th for a refund. I was told the refund would be within 14 days. Today makes 22 days and I have not yet received my refund. Currys is sitting on my £435.00. I rang Currys and they were very unhelpful and refused to give me the Orpington number. Now the shop is closed due to COVID19 and the customer service cannot help as they said it has to be dealt with at the shop I made the purchased. I found 2 emails online and send my complaint and they both bounced back. I would never recommend or give them my business again. I have used AO to purchased other items as I have just moved into a new home.”

Helpful Report

Posted 3 years ago

“Spent £350 today. We had some gift cards to redeem. Curry's PC World hadn't got the technology to do this. Very disappointed.”

Helpful Report

Posted 3 years ago

“Atrocious level of customer service. I will never, ever use this company ever again.”

Helpful Report

Posted 3 years ago

“Visited pc world Plymouth to purchase Xmas present for the wife & support local business. I enquired about a windows 10 tablet only to be told there was no such thing by the in store branch manager & their so called “tech expert” which this then only led me to believe this was either a sales pitch to purchase a more expensive item or their expertise & knowledge of these products were sadly lacking in all areas after listening to the advice given by the so called “tech expert” After leaving the store somewhat dejected from a wasted journey I went online & Lo & behold, what did I find but the very item I had been searching for! Needless to say in these times you need to ask yourself this question. Why are a lot of these stores & businesses closing down? Well maybe, here lies the answer!”

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Posted 3 years ago

“I recommend A++++”

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Posted 3 years ago

“This is the second time that I've felt insulted at PC world in Derby. Actually rolled his eyes at me!”

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Posted 3 years ago

“I ordered an item 6 days ago on the premise that it would be delivered today. I contacted customer services due to receiving no tracking info only to find it had not been shipped and that they could not track it either so I was put on hold for 20 mins again just to be told it could not be tracked due to being a third party vendor and they could email to see what was going on. Poor customer service and misleading advertising. I will never purchase another pc component from Curry's/Pc world.”

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Posted 3 years ago

“I bought a HEADPHONE yesterday, paid extra money to next day delivery and a received a GAMER MOUSE today!!! I’m so frustrated, tried to call and send emails, I didn't get any answer!!!”

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Posted 3 years ago

“Worst experience ever. Don’t expect your laptop manufacturer warranty to be worth anything. If their tech support department of school kids can’t fix it, they will claim that the customer has broken it and refuse to send it back to Dell. Their technical support team are called KnowHow which is some type of sadistic oxymoron I feel.”

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Posted 4 years ago

“IF I COULD ZERO STARS, I WOULD!!!!ORDERED TV FOR NEXT DAY DELIVERY!!! I WAS TOLD THE TV WOULD ARRIVE THE NEXT DAY BETWEEN 7AM AND 7PM!!! WE PAID EXTRA FOR THIS SERVICE!!!!!!!! WAITED IN FOR THE WHOLE DAY AND RECEIVED NOTHING!!!! CALLED THE NEXT DAY ONLY TO BE TOLD THERE'S A "GLITCH IN THE SYSTEM" I AM LIVID!!!!! ZERO COMMUNICATION!! NOTHING!!! DON'T PROMISE WHAT YOU CANNOT DELIVER! FIRST AND LAST EXPERIENCE SHOPPING THERE!!”

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Posted 4 years ago

“Don’t buy big appliances from pc world!!!!! I took the effort to double check and pay for them to remove my old fridge and take up the new one. They REFUSED!! They just left the fridge on the street!!!!!!”

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Posted 4 years ago

“Oven we brought from them has knobs that get hot enough to cause burns if the oven is on for over 15 minutes. Engineer has been out but apparently that's normal. Never had any other oven or known any that have had this issue.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

PC World Reviews