PC World Reviews

Name: PC World
Address: DSG Retail Ltd, Maylands Avenue, Hemel Hempstead
Rating: 1.58

1.6 Rating 318 Reviews

14 %

of reviewers recommend PC World

Company Reviews

Questions

Metrics

1.6

Based on 318 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-34-45611234

Email:

customer.services@pcworld.co.uk

Location:

DSG Retail Ltd, Maylands Avenue
Hemel Hempstead
HP2 7TG

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PC World 1 star review on 13th November 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I took my desktop to fix at Currys PC, they have made a diagnosis of the problem and chosen a line of action, the hard disk has been changed. Weeks later my computer was not working again, I took it back to the store and they said it was a graphic card problem. I wouldn't mind paying for a new graphic card and a new hard disk at the beginning of the process, but weeks after being fixed only shows that they don't know much about computers and actually don't really care about client's satisfaction. They haven't recognized their mistake and refused to give me a refund. Also,they have been rude to me.”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY DO NOT USE THIS COMPANY! Shocking service, ordered item, paid delivery and they have not delivered the item, i have rang, emailed and their attitude is tough. They refuse to refund your money for 5 working days and will not give you another delivery slot. Shocking service and disgusting attitudes from staff and management. If you value your money DO NOT give it to Currys!!! The staff and management continously lie, my opinion is they are thieves who keep your money without providing the item you have purchased. BEWARE ALL STAFF AT CURRYS ARE LIARS and should be ashamed of themselves!”

Helpful Report

Posted 4 years ago

“I would not purchase a TV or any other product from currys and advise anyone else to reconsider. I have purchased a Samsung 4K smart TV which lasted 11 months. Now no picture, no sound. Currys say's not their problem as its over 32 inch screen and I need to deal with Samsung direct. They are not interested in the slightest, just in taking your money in the first place. Guess what I have been passed from pillar to post by Samsung. By the way 3 hours on hold and still cannot speak to a real person. Just live chat and e-mails. And just when you think you are getting somewhere, you get a e-mail sending you to the beginning.”

Helpful Report

Posted 4 years ago

“Yet again on hold trying to get through to speak to someone. Received an email and text saying our fridge freezer will be delivered today. Unfortunately after making all the necessary arrangements to have it installed, we received a phone call to say it will not be delivered as they do NOT have it in stock. Worst customer server ever! My advice. To avoid disappointment buy your products from another company. Currys do not have the infrastructure or adequately trained staff to be able to deal with your problems.”

Helpful Report

Posted 4 years ago

“BEWARE - False advertising! Purchased laptop that was in the black tag event which was in stock. After paying told it would arrive towards the end of the following week. Chased after no contact or update to be told would arrive Saturday 7th December. No contact or update again. Chased today to be told not arriving until 29th December. Spoilt Christmas for our daughter who was present when the laptop was purchased ready for Christmas. Unsure now if it will ever arrive, out of pocket and cannot buy it elsewhere as the black tag events are over.”

Helpful Report

Posted 4 years ago

“i bought item in Black Friday deal, they charge my card then they cancel my order without get back to me. Is this a professional way to deal with customers??? Never trust them”

Helpful Report

Posted 4 years ago

“Just wanted to write a note in praise of one employee - Chris - working in the Llandudno store. As a non-technical person, I was dreading buying a new television, but he made it an easy experience. His straightforward information and thorough knowledge of the range was commendable, and his manner is friendly and supportive. Many thanks - I was able to make the right choice for me with his help.”

Helpful Report

Posted 5 years ago

“Staff always very helpful yasim looked after us with advice & tech very pleasant felt really satisfied on leaving the store Many thanks Barry Hickling”

Helpful Report

Posted 5 years ago

“Hi just noticed problem with site which i recommended seems to have a problem with it so found original website sorry for that guys. https://rectify-it.site123.me”

Helpful Report

Posted 5 years ago

“Needed advice on buying a new laptop that will fit my requirements but the staff i spoke with did not seem to have the knowledge on a technical level. Ideally would expect pc world to have good customer support? So had to talk with local tech support in north london which i recommend to everyone; visit site rectify.ml advice with products and options.”

Helpful Report

Posted 5 years ago

“What a joke service terrible and people with NO KNOWLEDGE of what they are selling. Will never go there again”

Helpful Report

Posted 5 years ago

“After waiting ages for an answer, I finally got through a member of your customer service team (Yasmin) who did not resolve my issue, was very rude, arrogant and dishonest. I explained that I received an iwatch, which was ordered to store and after taking it home to inspect I was not happy with the state of the packaging! The box had marks all over it and one of the corners is squashed! I was worried about how the watch was transported and why it looks so abused? I paid £529 for the item, I did not expect such poor packaging. This was supposed to be a gift. The item was stored in a cupboard along with other deliveries but had no outer box to keep it safe (Yasmin explained that it should have been packed in another box but it was not). I also had to ask for a bag in the shop. All I wanted from customer service was to be provided with some recognition / solution to the problem. I needed the gift for my partner’s 30th Birthday so had little time to deal with returns and getting a new item sent . I was willing to accept the iwatch in return for compensation but needed to know if this could be approved. If this wasn’t approved I would have ended up returning the item and purchasing elsewhere. Yasmin explained that this could not be done until images were seen which could take up to 3 to 5 working days for my email (separate to the phone-call that I waited for). I then explained that I had already sent an email to customer services yesterday and was still waiting for a reply. So I expected Yasmin to easily search for the email, however, she refused and said it was not possible. HERE IS THE FRUSTRATING PART. I rang again and got through to a lovely guy and explained my issue! I didnt even have to ask if he could access my emails, he just automatically offered to search for the emails and was able to see all emails that I had sent within second. Apparently Yasmin from “Team know how” is not part of the email team from “Team know how”. Yasmin answered the phone with a “Team know how” greeting but then proceeded to say that she was just customer service and did want to reference “Team know how”. Very inconsistent customer service help which led me to having trust issues with the solutions Yasmin was providing. I just don’t understand why she chose to lie. I waited a long time for phone call answer then to be told I was going to have to wait another 3 to 5 days just so the images of the package could be seen. I am very unhappy with the overall service. Yasmin was quite rude, inconsistent with explanations and even advised me to seek third party advice on the issue (really?). I asked if I could speak to a manager, but Yasmin did not assist with this request. Apparently, Yasmin said she had all the authority, therefore, I didn’t need to speak to a manager.”

Helpful Report

Posted 5 years ago

“Received a faulty laptop and sent… Received a faulty laptop and sent straight back via DPD. Was told I would receive a replacement within 48 hours. Rang up several days later to be told that they are no longer stocking that model. Requested a refund but was told that the warehouse had a backlog of items to scan in and I would have to wait an unspecified amount of time until they got around to processing the faulty laptop before issuing a refund - still waiting - PC World have my money and I don't have a laptop. Didn't receive an apology. No offer to find a different laptop for me or offer any sort of deal in order to retain a customer.”

Helpful Report

Posted 5 years ago

“Please dont buy careplan from currys. They wont repair it and you will loose your money.. If few water or juice fall, they may say misuse.. If falldown they say mishandle.. If anu software or hardware issues they they overuse... They will take all your money.. If you cancel your careplan after buying, you have to ages to get the money but they wont give you full payment.. Only they will give 2 month careplan prize... Still doubt...? Go through reviews on teamknowhow...”

Helpful Report

Posted 5 years ago

“I recently had repair completed from the Barrow-in-Furness storeby the know how team and was pleased at the prompt and thorough in-store and telephone based service. There is a chap called Dylan who was particularly informative. He didn't make a fuss, stuck to the facts and was very helpful.”

Helpful Report

Posted 5 years ago

“not satisfied with the service of my laptop, problems were not resolved and the time taken has made my assesment work late to give in to my manager, would not recommend to anyone. Some staff were helpful but they are not professional when it comes to pc repairs they might need more training. Found this local pc tech recommend to you in highgate - site rectify.ml”

Helpful Report

Posted 5 years ago

“Worse experience I've ever had. They are selling used product as new (saddest thing is that they don't even trying to hide it), but if you buy a product which you realise it won't work for you, they won't let you return it (as they can't sell an used item - see above - because it's not in its original packaging - I get an item without box, it was just wrapped with tape, and the manager said: "every product comes without a box from the manufacturer, we put the products into the box here in store, we've just forgot to put this in, let me find a box for you.". Buy an used for half price, no matter where it is from. You'll get better for sure.”

Helpful Report

Posted 5 years ago

“We purchased a laptop in store last year. We were mis sold an office bundle and protection for the laptop which they claimed was ‘the best price we could get’ we went home and found a better deal for £30, about £300 cheaper than what we bought instore. So the next day we went back to return all the unwanted products to get a refund and cancel the rest of the credit agreement. We were told that everything was sorted and we would get a refund soon. Now, 10 months after we thought we sorted everything, we are getting constant calls and emails from the credit company saying we still have outstanding payments that need to be payed immediately. We went back in store and the team were beyond useless and said they couldn’t do anything, call the credit company back. We were sent from the credit company back to the store and back again ... FOR DAYS. We went back in store after 3/4 times and told them to sort it out or we would take it higher up. It turns out Curry’s PC world had incorrectly refunded our products in the first place so instead of refunding us the £100 they owed us and cancelling the rest of the credit, they kept the money and excepted us to keep making payments. Because they messed up and couldn’t admit to it they are now keeping the rest of our money and said we have no option but to keep paying the credit off as it can’t be refunded now!! Wasted hours of our time and still couldn’t sort the problem out!! Absolutely useless company with no care for the customers, just for their money. Don’t ever buy from them!!”

Helpful Report

Posted 5 years ago

“The worst store on the planet - read all the reviews before even bothering to enter the store! I ordered an electric oven. I asked the boy if it needed installation or if i could just plug it in. He said plug it in. When it arrived, there was no wire. The delivery guy tried to leave as fast as he could, but i caught him. Turns out you pay seperately for the wire and again for installation - £75!! i had to wait for an installation day - (only Thursdays and saturdays - except for the saturday i was there!) the installer could not be bothered to turn up, or even give a reason why. After wasting a days work, i then phoned up. They said they would give me a 2 hour slot for another day for free (apparently it costs £20 to make a 2 hour booking slot) on the day they were due (again), I get a text saying that they would not make it that day! I called and complained and, they suddenly made it that day. A much more sensible person turned up this time. He actually assessed the situation properly - unlike the boy in the shop and the cowboy who delivered it. He informed me that with the new 'regulations' my kitchen could only have a gas cooker, unless i had new electrics put in for the cooker. He made his phone calls and, even took the oven away, instead of dumping the useless chunk of metal in my house for yet another week. I have bought a halogen oven from the internet at roughly £30, instantly saving me £240 and without hassle from a bunch of idiots who have no-idea what they are selling at weymouth currys. Would also like to say though, well done Lisa for customer service and, the guy who would have installed the oven if it had have been possible. Other than that, there is really no point in having this store here! I was not compensated for my day off work, or even the ridiculous service that i had to endure.”

Helpful Report

Posted 5 years ago

“** WATCH OUT ** Staff process your order using gift cards to process your order, when your goods are faulty and need to returned you don't get your money back only on their gift card !!!!!!!!!!!!!!!!”

Helpful Report

Posted 5 years ago

PC World is rated 1.6 based on 318 reviews