PC Specialist Reviews

Name: PC Specialist
Rating: 4.77

4.8 Rating 4,195 Reviews

96 %

of reviewers recommend PC Specialist

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4.8

Based on 4,195 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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PC Specialist 5 star review on 30th January 2025

Paul & Els

PC Specialist 5 star review on 22nd January 2025

Anonymous

PC Specialist 4 star review on 17th January 2025

Tristan

273

Anonymous

Anonymous // 01/01/2019

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“This latest machine is I believe the sixth machine I've ordered for myself or my family from PC Specialist across the last 11 years. Why? Because I've found they offer an unbeatable combination of being able to buy near-enough the exact machine I want (down to component level of specifying exactly what disk or memory will be in there) alongside excellent value and reliability.”

Helpful Report

Posted 1 year ago

“Very well put together PC, with quality components well-installed, care over cable management and a clean look. Kept up to date with progress (including with an advanced 3D look and was responsive to questions. I requested delivery after a specific date and it arrived 9AM on the correct date. Also very user-friendly website - much easier than competitors. My only criticism is that I had to request fast track as the process was taking longer than I anticipated (and the communication in that regard was slightly ambiguous). All of a sudden, it got built very quickly, so I am a little cynical about whether fast track is a means of bringing in additional money. Having said that, the calculation which offered me a cheaper, lower wattage PSU does counter that theory somewhat. Other than that, I would certainly recommend and would use again.”

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Posted 1 year ago

“Kept up to date with build process nicely”

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Posted 1 year ago

“Great service, informed me throughout the entire process and the machine showed up in perfect condition. Highly recommend!”

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Posted 1 year ago

“Personalised, friendly, quick and competent. Great customer service.”

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Posted 1 year ago

“Very well informed process of sales, build and delivery. Machine has been prefect since arriving”

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Posted 1 year ago

“Ordering process was easy and then Laptop was made and delivered in a timely manner I would recommend PC Specialist”

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Posted 1 year ago

“Ordering is very easy and informative. Kept updated during the build process. Delivery excellent. After purchase support also excellent. This is my second purchase from PC specialist and won't be my last.”

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Posted 1 year ago

“Fast, efficient service and a superb product.”

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Posted 1 year ago

“Just a super service”

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Posted 1 year ago

“relatively quick turnaround for a custom made PC, functions exceptionally well”

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Posted 1 year ago

“Clear communication, and good value product. we were kept up to date through every process and stage. No issues, all arrived on time as expected.”

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Posted 1 year ago

“Delivered a quality product within the the stated timeframe. Website easy to use and no issues to report. This is the second time I have used PC Specialist and would recommend.”

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Posted 1 year ago

“Quick answers to my questions and a really good service. Fulfillment times were accurate too - so all in all, pretty chuffed!”

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Posted 1 year ago

“Back about 3 years ago, I was working on an LED Volume shoot for a production up in Scotland that had highly demanding graphical requirements for a powerhouse workstation. PC Specialist were the only towers we used to kit out our "Brainbar". We had such a smooth running shoot that this year, I invested in one of their high-end laptops for preproduction I'm currently doing on another high profile television show and have been nothing but pleased! Great work guys.”

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Posted 1 year ago

“The greatest custom-PC-build website I have ever used. USE THEM! I'm a computers and electronics hobbyist in my 20s so I'm really happy with the PCs that I've built for myself. Yet this time it wasn't me that needed a new PC but my partner. I could've done it myself but that takes time and also the chance to potentially damage components (I'm a bit paranoid of that) so I decided to, if not use a site to purchase a PC, see if these sites could check if the parts were compatible... Best choice I've ever made in terms of PC builds: First of all, the website? Just designed well. Sometimes some websites are too flashy or take forever to load based on their server, but this one was a layout that I just loved. Next, in building the PC, there was a great range of options that honestly came to prices similar to the components cost if you were to browse for those parts then add them all together; point is, not ridiculously expensive. They're also the only site that had a PC tower case option that could house an optical drive! Finally, when confirming the build, a final notification would show to tell you what parts can't fit! I ordered 3 fans but the case could only reasonably house 2! This is an important point because sometimes sites like this will go "oh well that size of the fan fits so why not charge for 3? I mean, if 1 can fit then many can fit!". To have that detail be in the final checks is a great bit of polish and care that gave me some trust in this previously-unused site. But it doesn't stop there! The order went through (we paid for the priority order since I'm still a believer that having something tracked and sped through probably means it's a higher prioirty in the delivery company's database so less likely to be lost or forgotten) and not a day later I got a phonecall from them. They rang to mention the bracket I had ordered for the graphics card would be a bit too big, and was likely unnecessary. Awesome! They told me about a development with the build and needed my input, and did so extremely fast. Who cares anyway it was only £10 for that part. But oh no, not ONLY did they IMMEDIATELY let me know about it, but they refunded me for that part! I know COUNTLESS businesses that wouldn't refund for a small part like that, something along the lines of "the order was for all of these parts and the company decided what would work and what wouldn't". Kind of an "accepted risk" sort of deal. And yet this company paid me back for a part I wasn't gonna use! Amazing! The rest of the process was incredible, order was tracked, packaged up so neat in styrophome and bubble wrap (I think there was bubble wrap) and the build worked amazingly! EVERY step of this process was better than I could have ever hoped for. The best word I can use is "polish", not a SINGLE step was 4/5 stars. The website? Stellar. The confirmation of the build? Lovely! The call to change a choice and a refund, done immediately? All of this was incredible. I will, without a doubt, ALWAYS reccomend this site to anyone of my friends and family that might be considering a new PC. I cannot speak to everyone's experience, but IF what I experienced was a true reflection of almost every customer's experience? Then I have never been prouder to recommend a company. If you, like me, haven't used a custom-pc-builder company before and are uncertain, then don't worry. You WILL get what you paid for. 6/5 stars, will use again.”

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Posted 1 year ago

“Ordered a very expensive pc over £1500, was very anxious that it would be sent out with something wrong and I’d have to send it back. Just wanted a no hassle great gaming pc to get delivered and that’s what happened. Been running great and absolutely no complaints. Thank you”

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Posted 1 year ago

“Awesome, so easy, PC is twice as quick as DELL at half the price. The only problem has been Windows 11, I'd wait a while whilst they figure out the bugs but I', up and running happily. Would do PCS again, no problem.”

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Posted 1 year ago

“Very happy with my new PC. Lightning fast and silent. Boots up and shuts down almost instantly.”

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Posted 1 year ago

“Had the pc a few weeks now, the sales, build and delivery service was fantastic and the machine has been perfect ever since.”

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Posted 1 year ago

PC Specialist is rated 4.8 based on 4,195 reviews