PC Specialist Reviews

Name: PC Specialist
Rating: 4.77

4.8 Rating 4,060 Reviews

96 %

of reviewers recommend PC Specialist

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4.8

Based on 4,060 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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PC Specialist 5 star review on 16th December 2024

Kev

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very glad that I ordered from pc specialist as the full experience was easy and enjoyable. Using their website to configure my build was easy to follow and exciting. I was provided with lots of updates both on their site and via email during the full process which was very exciting as I couldn't wait to get my hands on my new build. I very grateful for my new build and thank you to the full pc specialist team for your hard work.”

PC Specialist 5 star review on 30th September 2024

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Posted 2 months ago

“A very quick, eficient and supported service throughout the process.”

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Posted 2 months ago

“Professional, unexpected fast delivery, awesome communication, great quality of work. Highly recommended. I ordered 5 high end computers. All these work perfectly. Thanks for everything. Keep up PCSPECIALIST.”

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Posted 2 months ago

“Great service from the team! They built it fast within the week and it was with me next day!”

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Posted 2 months ago

“Ordering the pc was a breeze The pre built options were easy to understand changing items was great and easy to do. It was like building your own pc. Once done it did not take long for it to arrive (5 days ). It came packed in a well Secured box and packaged well. All round a great service.”

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Posted 2 months ago

“Have nice and easy to use online configuration tool, that checks your selections (in case of incompatibility). The ordering process was easy also. After a couple of days of seemingly no progress with my order, the build and testing was rapidly completed. The delivery was the usual non-event, although it was the first time I've needed to give a PIN number (emailed to me by PC Specialist when the PC was dispatched) to the driver (makes sense, given the value of the PC). As soon as I got the PC, checked it out, removed all of the packaging (including foam packing inside the PC), plugged it in, and installed Linux (Mint Cinnamon) - did not order/pay for Windows - which works a treat.”

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Posted 2 months ago

“The computer is quality quick build from yourselves hopefully will do business in the future thank you”

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Posted 2 months ago

“Delivery was quick and easy and very secure. Very happy with the purchase”

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Posted 2 months ago

“Easy to order and communication throughout pre-delivery was very good. Delivred on time and performance is excellent. The only real downside was the PC was delivered without the internal procective packing as described in the set-up manual. However everything worked so that was not such a problem.”

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Posted 2 months ago

“I got a water-colled laptop recently, and my experience has been mostly good but has some negatives too. Here are my honest thoughts on this: Ordering it: All was easy, but the configuration process it's not super friendly if you're not a tech nerd. You need to know what you're building as the parts don't give you explanations as to why is one better than the other, etc. But if you are configuring it you probably should know what you're doing and it's great that they won't let you make mistakes. If you choose a component that isn't compatible with another, you get an error explaining what is the issue, what might you need to change, and why. The website is overall what I'd expect from a PC specialist retailer that speaks to people who know what they're after. Delivery: Okay, here they really excel. You know every step in the production and get detailed updates for everything. The packaging is done at its best in terms of device safety. I'm normally terrified of getting laptops/desktops delivered because I don't trust the delivery process. Things can get bumped, kicked, dropped and shaken during transport. These guys take that into account and wrap this thing in a bunch of shock-absorbing stuff, box it then box it again with more protection. I got a 17" laptop in a box the size of a suitcase. They do everything possible to get what you bought undamaged and that deserves 5 stars. Device performance: I work in the creative industry and I use this more for rendering and editing After Effects, C4D and other Adobe software. I even tested this on Unreal Engine and handles easily everything I throw at it without even getting warm. I was editing a 4k video in After Effects and towards the end I realised I was working at full resolution and my laptop wasn't even lagging in the least. So if you're a creative, I really recommend this setup. (my main specs are below) Haven't played any games so far. Where they dropped the ball: The instructions that came with this had nothing to do with the parts I had. Here I'm speaking about the water-cooling box that connects to the laptop. The cooler pairs over Bluetooth and there are steps I had to figure out myself to get it working. The install "manual" needs updating. I did give a headache to customer service and had long chats over what wasn't okay. The good thing is that they pick up the phone, actively answer emails and you can chat even on WhatsApp. The only issue is that they didn't seem to be aware either of what you get in the box and you need to tell them. Every order should have pictures attached to what's been put in the box so that you don't have to explain. After speaking to customer support I got a next-day delivery for water pipes replacement at no cost. Thanks, Rotimi! It's been less than a month since I got this and so far I'm happy. Might return here in a year or so to give an update on how this thing lasted all the "wear and tear" The laptop: It looks and feels good/premium. The vents are big and it cools well. Overall it seems the laptop is built to last. And the most important thing is that this laptop was £1000 cheaper than the exact specs equivalent but with a brand name. The cooler: Well, It's a fan with a water pump in a box. The box looks neat. And well it needs to connect to your laptop and that makes it less mobile, but you should expect that. When you disconnect there's going to be some water. Put some paper towels on your desk before. There's no troubleshooting manual, would be nice if they'd make one. The pipes are magnetic, and they attach easily, but to me, it feels like they'd disconnect easily too by mistake but I'm not going to test it. Wish these had a locking mechanism. The cooler makes some noise but nothing to be worried about. Also, its purpose isn't necessarily to make your laptop cool but to allow to processor to operate at a higher frequency before reaching throttle temperature. So it's a performance enhancer, the device will still warm up but will perform better than without this gadget. The goal is not just to keep the laptop cool but to sustain high performance for longer periods and that means you won't see a huge temperature difference compared to a non-water-cooled laptop. Another great thing was that I got a promotional offer with the processor and the graphic card and got 2 games for free and these are worth about £100 if you buy them separately. This might not be the case for you as it was a promotional offer and these don't last forever but was a welcomed addition. Bottom line: I'd buy again and whenever I'll get a desktop I'm returning here. If you're a gamer or creative this is a smart choice. I know I sound like I'm low-key advertising but what can I say, they're not bad. I'm also an Apple hater and before I had an MSI creator that was a really really bad choice. I'm just glad I found a new alternative that ticks my boxes. Cheers! My specs: Recoil Series: 17" Matte QHD+ 240Hz sRGB 100% LED Widescreen (2560x1600) with a Liquid Series Laptop Cooler Processor (CPU): Intel® Core™ i9 24 Core Processor 14900HX (5.8GHz Turbo) Memory (RAM):32GB Corsair 4800MHz SODIMM DDR5 (2 x 16GB) Graphics Card: NVIDIA® GeForce® RTX 4090 - 16.0GB GDDR6 Video RAM - DirectX® 12.1”

PC Specialist 5 star review on 27th September 2024

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Posted 2 months ago

“Quick and quality work”

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Posted 2 months ago

“This purchase exceeded my expectations. The price was fair, and I feel confident this machine will continue to work as expected. If you're looking for a custom-built PC, I highly recommend PC specialist.”

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Posted 2 months ago

“Happy with my PC, received i time and it is as I expected. I totally recommend them”

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Posted 2 months ago

“..............................................”

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Posted 2 months ago

“Fast and reliable service. Construction stages were worked through quickly and delivery was prompt and on time.”

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Posted 2 months ago

“Very communicative, helpful and efficient. Very happy with the two pc's I ordered. PC specialist were excellent and keeping us informed of progress and sent images of the pc being built. The was a small issue initially of being advised about spec overseas who deals with international orders, was a little slow to respond taking a day or two for each query- and I'm not sure the advice was completely right. When I phoned up and spoke to a very helpful advisor in the UK who got everything sorted, although part of the original order was lost and I had to spend another hour going over this again which was frustrating.. I also had a payment difficulty which cost me some time also as the system wouldn't accept the payment. Without these point I would have given 5 stars. Brilliant customer service.”

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Posted 2 months ago

“Great PC, cables clean and tidy, well packaged.”

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Posted 2 months ago

“Easy to navigate website, very reasonable prices, good communication and quick delivery.”

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Posted 2 months ago

“Outstanding customer service. Reasonable prices - well worth the extra few £'s for their build and testing - they're not afraid to tell you if your build isn't compatible or requires less/more power, for example. This is my third computer from PC Specialists, and I will probably get my next one too!”

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Posted 2 months ago

“Easy to order, was kept informed at all times of delivery time. Computer looks good. So far customer service excellent.”

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Posted 2 months ago

PC Specialist is rated 4.8 based on 4,060 reviews