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PC Specialist Reviews

4.8 Rating 4,152 Reviews
96 %
of reviewers recommend PC Specialist
4.8
Based on 4,152 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
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PC Specialist 5 star review on 8th January 2025
Jay Iglesias
PC Specialist 5 star review on 16th December 2024
Kev
PC Specialist 5 star review on 12th December 2024
Ryan
PC Specialist 5 star review on 8th December 2024
Anonymous
PC Specialist 5 star review on 8th December 2024
Anonymous
PC Specialist 5 star review on 7th November 2024
Jacqui
PC Specialist 5 star review on 5th November 2024
Hannah
266
Anonymous
Anonymous  // 01/01/2019
Building speed and delivery are on point and the PC is a beuty, thanks
Helpful Report
Posted 2 months ago
Great work, so far if I have nay any issues they have got back to me very fast as well. Very helpful
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Posted 2 months ago
Good communications. Paid for 'fasttrack' and it really was. Pleased with product quality.
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Posted 2 months ago
Kept me informed every step of the way
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Posted 2 months ago
Great build quality. Clear tracking through production, testing and dispatch. Super professional company who are a pleasure to work with (this is my 3rd machine from them).
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Posted 2 months ago
First time PC builder. I have been thinking of building a PC for years but never got round to it as it seemed complicated and my knowledge in the area seems to lack substantially. However, PC specialist made the whole process very easy. I used their live chat functions to gain better knowledge of PC parts. I then built my own quote and asked other members of staff at PC Specialist to review my quote to make sure all components of my build would work. They checked it and confirmed its compatibility so I ordered the quote. But the good news doesn’t stop there. After purchasing my build I had daily updates of the progress on my computer all the way until delivery. My computer was packaged securely and sent with guides on setting up the PC to use it. I honestly cannot recommend PC specialist enough to first time PC builders. Easy 5 stars.
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Posted 2 months ago
One of the best companies in the market. Had an issue with my order after being delivered, and it got solved in about 30 minutes. Not sure where one could get a similar level of service from. And that's on top of their configuration builder, components availability, customer service and overall price scheme that's way better than what I found in other places.
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Posted 2 months ago
Amazing service. Built an amazing PC for me, worked out of the box. Great communication and updates along the entire building line. Honestly the best people to buy and build a new machine from.
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Posted 2 months ago
Really easy to use and customisable builds on offer. I wanted to build parts together and leave others out as I was planning on adding them myself later which I was able to do. Really clean cable management was provided and constantly updated on the status of my build. Was even provided a 360 image of my build once they had put it together which was a pleasant surprise. Customer service/support was really helpful, I was bugging them like 3 times a day 😂. Have already recommended to friends and will recommend again. 👍
PC Specialist 5 star review on 31st October 2024
Helpful Report
Posted 2 months ago
I'm not a gamer or PC enthusiast, but I like to always have a machine that we can use at home for homework, low-level video editing etc. I called PC Specialist and we discussed what I was after, and I'm very pleased with the result. It came at a decent spec for my budget, and looks fantastic.
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Posted 2 months ago
Website easy to use, emails were answered promptly and the kit arrived on time.
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Posted 2 months ago
You did really well with the PC and was really fast on the delivery:)
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Posted 2 months ago
very easy to order and create the pc i wanted.
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Posted 2 months ago
This is the second PC I have bought from PC Specialists. Never had a problem with the first one, just upgraded. Website makes it really easy to choose the PC you want, and place the order. There is good information as to what is happening with your order. Delivered in a reasonable time frame. Easy to set up and get running (even for me). Clear instructions sent via email on anything particular you need to do to your computer during the set up, which made it really easy. I would highly recommend PC Specialists to anybody thinking about upgrading or purchasing a new pc.
Helpful Report
Posted 2 months ago
Given a specified budget, my 11yo was able to put together a gaming computer using the site's build tools. Together we reviewed his choices, and made some minor changes, but the truth is he knows more about the specs than me (I'm not IT illiterate, but Moore's law has left me feeling like a dinosaur). After submitting the order, I got nervous, and called to walk through the specs with the PCSpec team pre-build. My main concern was that we might have inadvertently throttled performance in a way that might be easily rectified. The PCSpec tech I spoke to was hugely helpful, and provided great feedback and suggestions. We made some further minor tweaks, with some of the changes saving money, so I ended up spending about £50 more, but was left with the confidence we had put together an even better system that remained on budget. My son is thrilled with the result, which easily outstrips the performance of any other computer in the house, and I was reassured we ended up with the best specs for our budget. We'd certainly use PCSpec again.
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Posted 2 months ago
Fast and efficient service. Super happy with the purchase.
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Posted 2 months ago
Really good place to build your PC with your own specs in mind. Very straightforward and helps you if specs don't match with certain pieces of the PC you have in mind. Keeps you updated throughout the build and QA process before it gets shipped to you which is really useful!
Helpful Report
Posted 2 months ago
Comprehensive and flexible website to build to required spec. Timely and helpful updates by email. Loved the video of my actual computer. Received when expected with the later amendments to order (by telephone) incorporated.
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Posted 2 months ago
Arrived quickly as described
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Posted 2 months ago
An excellent service kept me updated along the progress of the build and easy setup! Only issue was that the GPU bracket was rubbing against one of the GPU fans, the bracket was a free addition due to the size of the GPU but I was surprised this wasn’t picked up in testing (potentially dislodged in transit but I could see no way to adjust to avoid the contact ended up removing to prevent damage to gpu fan)
Helpful Report
Posted 2 months ago
PC Specialist is rated 4.8 based on 4,152 reviews