PC Specialist Reviews

Name: PC Specialist
Rating: 4.78

4.8 Rating 4,504 Reviews

97 %

of reviewers recommend PC Specialist

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4.8

Based on 4,504 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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PC Specialist 4 star review on 23rd April 2025

299

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ordering process was extremely easy; the specialist talked me through all the options and provided the best results for my needs. Building and delivery took a short time considering what had to be done. As usual, customer support is excellent and I had plenty of help talking me through the teething troubles I encountered - which were all wetware!”

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Posted 3 days ago

“Customer Service helped me select components that suited our needs within our budget. Once we decided on the order everything was very simple and the communication was excellent”

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Posted 3 days ago

“So far so good. Only had the PC a few weeks but looks well put together. Packaging and delivery were great. Very pleased.”

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Posted 3 days ago

“Communication was great. Delivery speed for a custom built PC was good. It was very easy to set up and has been working well so far. It does everything that is needed.”

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Posted 3 days ago

“Great service, the configuration tool is very straight forward. I have been using them for a number of years and can highly recomend. them .”

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Posted 4 days ago

“Excellent and responsive service. Choose your spec order your laptop and hey presto you have a great new laptop. I requested a slight delay in delivery and they accommodated without fuss.”

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Posted 4 days ago

“Brilliant service and my new PC performs flawlessly!”

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Posted 4 days ago

“The PC I ordered was exactly to my specifications, the building time was about 10 days then dispatched, but the multiple emails during the building process telling me what happens and the 360 image of my computer while it was being tested was cool! Delivery was on-time, PC came undamaged, had some hiccups at the start but that was because of software that came pre-installed with the GPU, not the company themselves but otherwise PC is running and looks great! Their tech support service through their website is quick to respond with detailed instructions with my query too.”

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Posted 5 days ago

“Second PC I have ordered and very pleased with the performance and appearance. Each time I configured my own system and it is very easy to use. I have used the support service in the past and it was very good, so quite happy to buy again. Both times the build and delivery took a bit longer than the estimate but I was not in a hurry and was kept informed by the build progress.”

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Posted 5 days ago

“While it felt like a long two weeks to build, the detailed tracking and progress reports were reassuring.”

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Posted 6 days ago

“Great service, both on the phone and the website is very easy to use. Once I ordered the new PC was delivered well before the date I expected. The PC was very well packed so in pristine condition when I received it. Looks great with all the colourful LEDs Would absolutely by from PC Specialist again. Thanks”

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Posted 6 days ago

“This is my second desktop pc from PC Specialist, my previous one has lasted since 2011! I also have a couple of their laptops. I like how flexible the configuration can be, and that I'm kept up to date with build progress. Here's hoping this pc lasts as well as the old one!”

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Posted 6 days ago

“I've been using PCSpecialist since 2016. Both prebuilt, off the shelf and custom built. No real issues and any minor problems have been sorted over the telephone or online by customer service.”

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Posted 6 days ago

“First company that I’ve purchased off online where their customer service has been perfect; had a small issue when I received the PC (damaged case in transit). Had a reply within a couple of hours and the replacement parts dispatched within 48 hours. 100% recommend”

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Posted 1 week ago

“Their professional service from start to finish was most impressive. Use of website re ordering and communication easy. Was kept informed of all the processes during production, tracking order, 360 images of computer during build and testing. Dispatched and delivery explained and simple and all on time. I am more than happy with the finished product.”

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Posted 1 week ago

“fantastic company, was done alot quicker than expected, updates during the process, would 10/10 recommend”

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Posted 1 week ago

“Well made, excellent communications. Thank you”

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Posted 1 week ago

“I paid for the 1 day dispatch and was skeptical such a service could be adheared to but I was pleasantly proven wrong. I loved the 3D scan i received it got me so excited for my new build. I then received my PC, plugged it in and it works perfectly, like a dream. The whole process, the updates, the cable management, the delivery process everything was just great. I wanted to thank you for providing such a non headache inducing service, amazing work.”

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Posted 1 week ago

“Really easy and good service.”

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Posted 1 week ago

“This is a very well built Intel based PC. Over the last few years I have bought 6 PCs from PC Specialists. All have been excellent, and the original PC is now about 12 years old and still going, with the only "repair" being I had to replace the CMOS battery. I firmly believe that buying a good quality PC represents good value in the long term. The negative this time however, is that I was extremely disappointed that when the PC arrived it had no Bluetooth. When I contacted support for clarification I was told that this motherboard does not have integrated Bluetooth, and I did not spec a Wi-Fi card that usually includes Bluetooth. I was unaware of this, and annoyed that the final spec did not highlight this, indeed Bluetooth is not mentioned at during this design stage at all. I liken this to buying a new car and it arriving without a steering wheel as I had not specifically requested one. Bluetooth, like a steering wheel is just assumed to be "part of the device". I didn't specify a Wi-Fi card as I use ethernet, so in my opinion the final summary should highlight that my PC would not have Bluetooth. I am confused as Bluetooth does appear in the device BIOS. An offer to send a Bluetooth card maybe at a reduced price would have been appreciated, but to me the main problem is that the lack of Bluetooth should have been highlighted at the design stage. This has left a sour taste, and although I have been very pleased with my Specialist PCs over the years I may shop around for the next one. All for the want of clarity - very sad.”

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Posted 1 week ago

PC Specialist is rated 4.8 based on 4,504 reviews