PC Specialist Reviews

Name: PC Specialist
Rating: 4.77

4.8 Rating 4,157 Reviews

96 %

of reviewers recommend PC Specialist

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4.8

Based on 4,157 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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PC Specialist 4 star review on 17th January 2025

268

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyday I would be updated on the progress, which I really appreciated. Plus, the speed of production and delivery was excellent. Thanks.”

Helpful Report

Posted 10 months ago

“DPD did not make delivery and did not tell PC specialist the truth. They said they tried to deliver but did not even turn up. The last two computers we have had have issues with. These issue are not solved quickly. Quality control, Service has gone down. What a shame they were a good Company.”

Helpful Report

Posted 10 months ago

“Good service, good warranty and transparent about how my pc was being made all the way along”

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Posted 10 months ago

“The overall experience was great, I really like the update at each steps even with 360° picture of the new computer”

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Posted 10 months ago

“I had a great customer experience. The actual PC oozes quality and is put together very well. I purchased a custom PC made to my own specification and the value for money was incredible. The build took around a week, with that you get a fully tested PC and for the complexity I think this is very good. Once built and tested the delivery was next day. The DIY configuration process was easy to use but I would recommend doing homework on the components to fully make sure they match your requirements. At the end of the day I saved myself at least £1200 on a stock PC from elsewhere, which would have not fully met my requirements. Excellent experience thanks.”

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Posted 10 months ago

“Hands down one of the best purchasing experiences I’ve ever had. Their website is so well done and makes it very easy to select the components for your PC, advising you on compatibility along the way. Communication was excellent throughout, I received an email regularly updating me on the status of my order and they even sent me a 3D image of my PC during the build, so good! I spoke to customer service to upgrade a drive halfway through the process and they were very happy to oblige, so helpful. Delivery was 7 days in total which is impressive considering all the testing and quality control they perform. My PC came via courier so well packaged and secure with an excellent welcome box, with all the accessories and information I needed to get set up. I’ve even joined the PCS Forum which is great, as it’s full of helpful hints and tips for everything computer related. Handy for a non expert like myself. All in all, I would highly recommend PC Specialist if you’re looking to purchase a new computer. You get a custom built machine with top spec which is assembled and tested by professionals, something I always thought would be out of my reach but is actually very affordable. So much better and powerful than anything from a high street department store and way more stylish too. Thank you PC Specialist!”

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Posted 10 months ago

“Having configured and purchased a Tower Gaming PC from PC Specialist a couple of years ago I had no hesitation in choosing them for my new Ionico Laptop. Once build started I got full communications about each stage right through to final inspection and delivery. The Laptop arrived very well packed and built as specified. I've had trouble free use since. I already recommend PC Specialist to people I know.”

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Posted 10 months ago

“This is the second PC I have purchesed from these guys. The first one ran flawlessly for over four years and is still running just as well today as it was when I first bought it. I am received my new PC about a week after ordering it, despite a little problem with Bluetooth, which they were very helpful and quick to get it sorted. If you are looking for a new PC, I would highly recommend giving PC Specialists a try, you won't be disappointed.”

Helpful Report

Posted 10 months ago

“My old pc packed up, had it for years, and always wanted a PC that was configured how I wanted it, not off the shelf standard. What I liked most was: 1) The web shop is easy to use - no problems and reliable. 2) The online configurator is good and tells you if there are any conflicts 3) Very competitive pricing 4) Use of generic parts so that future upgrade and modification is easy to do I am very satisfied with PC Specialist so far and my machine is a dream!”

Helpful Report

Posted 10 months ago

“I wanted a new PC for 1080p video editing with occasional special effects. Most companies offered specs that were too advanced or too basic. PC Specialist offered what I wanted, with more configuration options than their competitors. One oddity with the online configuration was that, for a particular motherboard/CPU/GPU combination, from one sample-spec starting point I was offered only PCS RAM, while from another I could choose PCS or Corsair. It took me some time to discover the 2nd approach. The online configurator helpfully advise me that I didn't need as powerful a PSU as I'd originally specified. I put several queries to PCS in the run-up to ordering, during the build, and after delivery. I got timely, helpful responses to all these. Delivery was as promised, with good packaging. The one issue post-delivery was warning beeps from the motherboard suggesting an issue with the graphics card. I pressed down on the card to ensure it was properly seated - it seemed to be already properly seated, but there've been no further beeps since I did that. So either there was an issue or the motherboard is hyper-sensitive. Overall I'm very happy so far.”

Helpful Report

Posted 10 months ago

“great price for services offered, considering the range and scope of various builds I found myself returning to PC Specialist for the third time.”

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Posted 10 months ago

“Over the past 12 years my company have bought over six PCs from PC Specialist for my home office. What are most like about this company' products and service are: 1) The web shop is easy to use - no problems and reliable. 2) The online configurator is good 3) Very competitive pricing 4) Use of generic parts so that future upgrade and modification is easy to do oneself 5) The supplied hardware has been quite reliable over the long term 6) Only once had to claim on warranty (long ago) for a defective video card - the problem was resolved very quickly by sending me a replacement card that I fitted myself All in all, I am very satisfied with PC Specialist and wont hesitate to purchase my next PC tho them in a few years time.”

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Posted 10 months ago

“website is ease to use, many options to choose for your specific requirment, the ordering process kept me informed, the computer arrived in around 10 days and so far so good!”

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Posted 10 months ago

“From Gamers to Gamers. Great setup, 5 days await for order door to door (estimated was 10). Great Support (they exchange my charger in 3 days) Every £ spend was worth it. I will stay with them for longer.”

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Posted 10 months ago

“Price was fair, delivery took 10 days which was faster than i expected, and the quality of my pc is amazing.”

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Posted 10 months ago

“Good build quality of pc. Website is clear and easy to navigate, delivery was on time and easy to track. Customer service could be approved, I asked for a fan to be moved and was told by email it was done (but it wasn’t so had to move it myself) and also I had to ask for a windows 11 activation key, it wasn’t given in the pack.”

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Posted 10 months ago

“Fantastic service, quality product, super happy with my build.”

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Posted 10 months ago

“Arrive on time and working as intended”

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Posted 10 months ago

“Very good. Kept me up to date on build status, and also everything was perfectly set up when the PC arrived.”

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Posted 10 months ago

“My passion is photography and video I wanted a laptop to edit my work. Pc specialist design a system and built a laptop to meet all my requirements and more. Super fast build and kept me informed of the progress.”

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Posted 10 months ago

PC Specialist is rated 4.8 based on 4,157 reviews