Peruvian Connection Reviews

Name: Peruvian Connection
Rating: 1.89

1.9 Rating 65 Reviews

17 %

of reviewers recommend Peruvian Connection

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1.9

Based on 65 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Company policies on returns are beyond unacceptable! The sizes are NOT standard to US measurements, resulting in 90% returns AND consumer must pay shipping returns. Most items are made in China and do not wash well. Too many other catalog retailers: SKIP THIS COMPANY!!!!”

Helpful Report

Posted 2 years ago

“The worse customer service with a manager at the UWS store - My daughters and I will NOT be returning. As former senior retail manager, I am highly disappointed. We were about to spend a lot of money here. Instead, we went next door to Eileen Fisher and made our significant purchase there. The young lady at Peruvian Connection who helped us for two + hours was very helpful. The manager was also rude to her. He's not qualified for the job and as a result PC has lost future business from us and I will be relating this story to others for a while.”

Helpful Report

Posted 2 years ago

“I ordered a $269.00 blouse from Peruvian Connection, believing the blouse would be made on South America. Instead, the garment tag said "made in China.". There was no indication in PC catalogue that the blouse was made in China. When I wrote a review to alert customers that some PC products are made in China, PC refused to publish the review. If PC censors such reviews, then the reviews lose credibility.”

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Posted 2 years ago

“I have been buying the layering tee shirt and tank/camisole for years. I just bought the Tee Shirt and it’s cut very different from the original. It’s 2-3 inches shorter, which makes a huge difference. Needless to say, I’m very disappointed. They used to be the finest tanks and tees, but they’re no longer the same.”

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Posted 2 years ago

“DO NOT BUY FROM PERUVIAN CONNECTION! VERY POORLY made products! Peruvian Connection DOES NOT stand by their products for replacement! These products are expensive and they should last but DO NOT!”

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Posted 2 years ago

“I wish you didn't have so many bad reviews. I want to order, but don't dare.”

Helpful Report

Posted 2 years ago

“Despite using the company's sizing directives, neither of the dresses I ordered fit. This has happened several times with this company, and I resent their high mailing fees--a wasted $28. Unless you are a woman over 5'7" and wear a bra size C or under, save your money. These clothes are not designed for you. On the upside, the merchandise does arrive nicely, lots of tissue paper and a sturdy box. But it's the consumer who pays for it.”

Helpful Report

Posted 2 years ago

“Waiting over two months for orders placed in October, one of which (the Bellava Baby Alpaca cardigan) has continually been delayed, now to March!”

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Posted 2 years ago

“I ordered a wonderful top from them a few months ago. I wore it 4 times then washed it in cold water, gentle cycle, and without soap just in case. The instructions on the tag said to do wash it this way, but could use soap. I chose not to - I laid it on a towel to dry and it no longer fits and is not wearable. I contacted customer service and they said " since it has been worn and washed they could not return it." I was willing to try another one even I really liked it but I WILL NOT EVER MAKE A PURCHASE FROM THEM AGAIN - THEY DO NOT ! STAND BEHIND THEIR PRODUCTS. I do not recommend anyone purchasing from them in case you are placed in a similar situation. It was NOT an inexpensive top to say the least. I am beyond unhappy with this company and think others should know!”

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Posted 3 years ago

“In fairness, this is not a review. Truth is, I was all set to order from Peruvian Connection—until I read the reviews. Then I threw away the catalogue. Customers matter. Good customer service is everything.”

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Posted 3 years ago

“Called at 9 am and listened to horrible new music for 42 minutes before giving up.”

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Posted 3 years ago

“Do not buy anything from Peruvian Connections, a total ripoff. I bought a tank top that was thin and flimsy and they charged me $15.32 to send back a 2 oz item, totally ridiculous.”

Helpful Report

Posted 4 years ago

“Another customer service fail at Peruvian Connection. I have had issues with quality and fit in the past, but now I'm just done. Would not honor additional discount, even though I had not ever received the dress.”

Helpful Report

Posted 4 years ago

“I've been buying Peruvian Connection almost since they first started selling in the UK, being originally attracted to the romantic style, but specifically their virtually heirloom hand knitted sweaters, cardigans and jackets. Sadly they rarely do those these days, presumably because the prices would now be astronomical. I still buy a few items because their designs are good and usually the quality is still pretty good. Sometimes there's a long lead time if they are out of stock, but unlike another reviewer my personal experience of customer service has always been good. For example, I bought a couple of (fairly expensive) jersey tops, and after several months noticed that when held up to the light, the fabric had thinned badly, despite correct washing. They asked for a letter and the tops to inspect, and were then very prompt and courteous providing replacements. 4 stars only because they no longer do so many of the designs I loved.”

Helpful Report

Posted 4 years ago

“I have bought at least 50 garments form Peruvian Connection - one garment has a faulty zip. I didn't wear them for a year and when I did found the zip to be faulty. Wrote a nice letter, got a rude one in return making out that I had said the garment was unsuitable, which I hadn't said. I thought I could trust this company - but my trust has been lost. Their 100% guarantee is worthless.”

Helpful Report

Posted 4 years ago

“Peruvian Connection are to be avoided if you expect prompt delivery. I ordered two items in August, one item was delivered in October and the other is still outstanding. Their customer service is not too good either with no real updates so have cancelled the outstanding item and will not be using them again. I shop a lot online and cannot understand why delivery times are so long!”

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Posted 5 years ago

“I have purchased clothes from Peruvian Connection for years and keep going back for more. Their pima cotton basics - tanks, shirt, turtlenecks, skirts - are so soft and have held up well over years of wearing & washing.”

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Posted 5 years ago

“I always order thinking if I don't like it I will send it back, but everything I have ordered is of outstanding quality and looks better on than in the pictures. I want things to not fit so I can get the desire out of my system but oh my gosh! I haven't been able to return anything! Their fabrics are so luxurious and fit so well I just have to keep them. Everything I have ordered has exceeded my expectations.”

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Posted 5 years ago

“I really like Peruvian Collection clothes for style and quality, but in comparison with other quality retailers I find them somewhat overpriced. But my biggest problem with them is their long delivery times and lack of associated customer service. I order much shopping online, and can honestly say they take longer than ANYONE else - I’ve had items from China arrive faster! I’m still awaiting delivery of a scarf, three weeks after I ordered it. Poor, when you consider their prices.”

Helpful Report

Posted 5 years ago

“I placed an order with this company over 11 days ago and still waiting it’s very expensive clothing so when I eventually receive my order will let you know apparently they post second class I think it’s run by Paddington Bear 🐻 from Peru 🤪 not good”

Helpful Report

Posted 5 years ago

Peruvian Connection is rated 1.9 based on 65 reviews