PetLab Reviews

Name: PetLab
Address: 2/1 Janice Avenue, Cheltenham, Victoria
Rating: 4.78

4.8 Rating 2,415 Reviews

95 %

of reviewers recommend PetLab

4.8

Based on 2,415 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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PetLab 5 star review on 9th January 2025

Marg

PetLab 5 star review on 28th December 2024

Luba

PetLab 4 star review on 9th December 2024

Diann Hogg

PetLab 5 star review on 26th November 2024

Rosemary

PetLab 5 star review on 25th November 2024

Daisy

243

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely amazing product I've completely eliminated pet smells from my home gotten through the puppy days with no stains no smells”

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Posted 5 months ago

“Hi , i am very happy with your product, have 4 small dogs and the first 3 well,they were good till anew puppy came along, they started to leave thei r smell behind her, It was hard at first but now i have shampooed the carpet mats and washed floors with solution it is peace again , Noodles is now 1 Year old and ,all OK Your product is amazing better that others that i have tried Denise thankyou”

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Posted 5 months ago

“BRILLIANT, best products ever. Healthy Habit & E.N. Zyme Solution Stain & Odour Remover. I bought it for private use but took it to work at the animal refuge and scrubbed the floors and walls of the cattery, and WOW what a difference it’s made (I don’t feel embarrassed any more when people walk in to see to see the cats because there is NO Smell of cat pee any more) At home my long hair domestic throws up fur balls from time to time and mainly on the carpet but no stains anymore. Linda”

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Posted 5 months ago

“Great laundry liquid. Definitely makes the dog towels and blankets smell less foggy. Nice and fresh”

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Posted 5 months ago

“OMG you are a lifesaver. My house is smell is back to normal (fresh and clean) after using your laundry detergent and stain and odour remover. My little shitzu has been peeing on the end of my king bed for years and he won’t stop. I have tried everything to stop him and the only thing that worked until now was closing my door. Since I cleaned bed bed and the area with the stain and odour remover as instructed he has not gone near the bed. I am now going to get your healthy habitat to occasionally spray my lounge when I wash their dog blankets. In love with your products and tell every doggy owner I know about them.”

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Posted 5 months ago

“Worked brilliantly,removed smell and left a refreshing scent highly recommended”

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Posted 5 months ago

“Best invention of the century Highly recommended! Wonderful to be able have pets inside and no odours.”

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Posted 5 months ago

“This product is really amazing. It helps to remove smell of pet urine. I was struggled with that before and but no more stress. This product is really easy to use and smells good. My cat also loves it. I'm looking forward to purchase again.”

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Posted 5 months ago

“These products are nothing short of AMAZING. They have significantly reduced the amount of anxiety I have, feeling like I could never keep up with the lingering odours from my fur babies! The Laundry liquid does exactly what it says in getting rid of the ammonia stench and clumping fur in my lint bag! My star performer is the Stain & Odour Remover, which does EXACTLY THAT!!! My daughter used the Carpet Cleaner with her Bissell unit and we couldn't be happier with the results, and we're talking major stink on carpet :) Keep in mind that if the smell is still there after use, it DOES NOT MEAN the product doesn't work. It means the urine has gone deeper and will be in the underlay or on the subfloor (or in the couch etc.) and will require further action. It means that the product hasn't reached the mess to properly neutralise it. LOVE THESE PRODUCTS PETLAB!”

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Posted 5 months ago

“Product ok, doesn't stop cats from using the spot but Cleans the smell. I've been a long time customer, this was my second time using the concentrated bottles. In the past I had issues with their petlab bottles leaking out, this time it was a concentrate product that was made per introductions based on the bottle size. There is no notice to 'use pet lab only bottles' - yet they are claiming they not at fault even though I have documented this happening EVEN with their own bottles. The situation has been so badly handled I'm disgusted and hurt. A year of supporting the business only form them to side step their responsibility. - the product leaks out of WHATEVER bottle it's in. It's happened in THEIR bottles. I used this same bottle with my past order of the concentrated product and it didn't leak, so it's NOT the bottle, it's the product. I loved their products, they vegan and few are. Now I have to searching for something new to try because I lost all trust in this company to do the right thing. I will be contact fair trading and whom ever I can. This issue could cause serious issues for someone else and they just want to ignore it. This is not ok!”

Helpful Report

Posted 5 months ago

Hi Lunar, Thank you for taking the time to share your feedback. We genuinely appreciate your loyalty as a long-time customer and are sorry to hear about the issues you've experienced. We have reviewed your case in detail and understand your concerns regarding the leaking bottle. Our team has always strived to provide the highest quality products and support to our customers. While we empathize with your situation, we cannot take responsibility for the performance of our products when used with other branded bottles, and it is impossible for our solution to leak from a bottle that is not faulty. If our bottle was in fact faulty, and was the one leaking we would have absolutely replaced this for you - regardless of you being outside of the 45 day money back guarantee. We regret any frustration this situation has caused you. Please be assured that our priority is to provide reliable products and excellent customer service. We take your feedback seriously and will continue to improve our communications to prevent similar issues in the future. Thank you for your understanding and for your previous support of our brand. Customer Care

Posted 5 months ago

“Very happy with PetLab purchase for synthetic grass spray. Have bought the product multiple times, does what it says. No more smells.”

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Posted 5 months ago

“Love the products and super quick deliveries.”

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Posted 5 months ago

“The E.N. Zyme Solution Stain & Odour Remover is brilliant! I have an aging cat who is becoming incontinent, there's lot's of little clean ups needed around the house quite regularly. Not only is the pee stain and smell gone, it's replaced with a vanilla-like scent and my cat does not like to spend a lot of time in that area anymore. I've been using this spray on the carpet, on furniture, on blankets (so I don't have to wash them every day) and giving the floor a spritz after a clean up. I also tried it on a mattress that was very stained from a large furball being ejected a few years ago - so far have just done one application and 80% of the stain is gone! Next I'm trying it on the front door where the stray cats are marking their territory.”

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Posted 5 months ago

“This is wonderful, stops the smell and stops them returning.”

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Posted 5 months ago

“Great product for puppy accidents. Have new carpet and was concerned with puppy accidents, but this product has been a Godsend. It removes the stain and the smell. Would definately recommend this product to anyone with indooor animals.”

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Posted 5 months ago

“Fantastic product. Smells amazing and really works! Having two puppies at once, means there's been no shortage of messes. So PetLab and their products have been a godsend because they actually work!! Thank you PetLab!”

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Posted 5 months ago

“These products are fantastic and work! I was at a point of desperation to fix my concrete stench. I’ve been blown away at the results. I use both of the outdoor products to keep it under control with my two dogs. I have placed a few orders ans so impressed and now using the laundry liquid and healthy habit for indoors. The service is great too!”

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Posted 5 months ago

“I have been using all these products and they are absolutely amazing Thank you for these products”

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Posted 5 months ago

“Delivery was prompt even to our rural address whilst sales were on. Product works as described. Thanks Petlab!”

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Posted 5 months ago

“we have a new puppy that pees in the house thank god for the pet labit has really helped”

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Posted 5 months ago

PetLab is rated 4.8 based on 2,415 reviews