“We recently purchased a used 64 plate Mokka with around 4000 miles on the clock. We initially voiced concerns that the car had obviously been previously owned by a smoker and that there was some staining to areas on the headlining, trim and the sun visors of the car. We were assured that the smell would be eradicated by the use of "smoke bombs" and that the valeters would be able to remove all the marks. Happy with these assurances we decided to proceed with the purchase of the vehicle.
You can imagine our disappointment on the day of the handover when we came to find that the marks on the headlining, trim and on the visors appeared not even to have been touched and that the smell of smoke was still very strong. The latter was something that we had expressed considerable concerns about due to the fact that we have a 7 month old son who will frequently be in the car. This was extremely disappointing but this was nothing compared to my husband walking around the vehicle to discover that one panel had been damaged (it had previously had no damage to it when we went to see the vehicle and agreed to purchase it). The damage to the rear panel was so bad that the scuffed area had completely taken off the clear coat, the paint itself and was exposing the black undercoat of the panel. The sales person dealing with the handover, Marlou, stated that the sales person from whom we'd purchased the vehicle (Gilly) had said that there had been damage while the car had been in their care and had asked her to relay this information to us. However it took my husband pouting it out before this information was shared. We then inspected the vehicle to find a reasonable sized scratch on the driver's side passenger door and an area of the door trim which had been dented and chipped to the extent that the black window trim had come away, the paint below had been chipped off and the bare metal was now exposed. We jointly shared our dissatisfaction and we're given assurances that repairs would be carried out and the interior sorted as promised. We were told that someone would call us to get the car in for repairs in the coming day or two. We have now had the car for a week and have had no phone call. My husband phoned the dealership yesterday to ask to speak with a Customer Sales Manager. He was instead referred to Marlou but was told that she was unavailable as she was currently doing a handover and that she would return his call when she was finished with it. That was at midday yesterday and, by the close of business the following day, that call still has not been received.
We are extremely disappointed with the total lack of concern demonstrated by Peter Vardy Aberdeen and their complete failure to demonstrate any level of customer care or make good on promises made.
My husband previously had 2 alloys of his Astra J VXR damaged by the branch, an unsatisfactory refurb which later had to result in the alloys being replaced entirely. This process took many weeks to resolve and he was promised compensation for the mishandling of his car and for the extent poor service that he received. Our combined experiences would make it impossible for us to speak in anything but negative terms of the dealership.”
“Buying a car from Peter Vardy was an enjoyable experience, all the staff I met were pleasant, cheery, enthusiastic and helpful, but never pushy.
Andy Jackson was excellent at the arrangement and sale, Marlou was charming and helpful at the handover.
Peter Vardy will be my first port of call when I am in the market again.”
“The customer service was excellent. Staff were friendly and not pushy. All of the the staff were courteous and polite. We were offered coffee and tea several times. I can not fault the sales staff. So will give 5 stars for this. This is the first time I have bought a new car. Alan and Nicky in particular at Perth were very helpful. We noticed as we were inspecting the car that there was a lot of dirt at the window wiper area which was starting to go green, as if the car had been sitting outside for a long time. I have been assured that it was not. Alan quickly took the car back to be cleaned and offered us another valet. I was unable to take him up on his offer at the time. Noticed after we left that the wipers were filthy back and front (baked on). The engine compartment was also dirty. I have spent considerable time polishing the wax off different areas of the car. As it was my first car I am really disappointed, I expected all of the valeting to be spot on. So three stars
Hope the car that my husband is getting through Peter Vardy Motability is better particularly the valeting.
I am disappointed at not been given any of the promotions that were on offer. The explanation was that as I had been given money off the paint that I did not get both. This was supposed to be to help me decide so that I would take the car that was already there. I thought that this was as well as the offer. However on reflection I do not feel that this was explained properly and if I had a choice I certainly would have paid for all of the car paint to get one of the promotional offers. I have not been given holiday vouchers either.”
“The service and attention to detail from the sales assistant was superb,
Just awaiting my follow up call to get the paint work finished.
But the experience of buying a new car was fantastic”
“I got excellent customer service from Gavin Woo.As I was changing to an automatic car for thr first time and I am over 70, he had no hesitation in taking me for a test drive when I first enquired about the car.Then when I collected the car he went over everything again and took me out to show me the automatic reverse driving (magic!!).I also said to Gavin when I ordered the car that they used to give you a bouquet of flowers but they had stopped that.Unknown to me he had noted that and presented me with a bouquet the day I got my new car!! He should be promoted as this is my 6th Corsa and he is the best salesman I have ever had at Peter Vardy in Aberdeen. He also told me to come back if I was unsure of how to use any of the buttons and phoned me a few days after I had the car to ask me if everything was all right.”
“Customer service was brilliant, could not fault it. However, seemed to be a little carried away with the 10 out of 10 experience. Felt it was a little bit over mentioned and certainly did not need to be for us.
In respect of holiday vouchers, we were led to believe that it did not need to be a holiday booking and in fact could be a day trip but when received the voucher it clearly states over sea holidays only.”
“I was reluctant to visit a car showroom. I completed a message online and was called the next day. I arranged to go into my local showroom with expectations of hard sale. I was adamant that I was not going to be pushed into anytning.
In fact, I found the experience the compete opposite. The salesman firstly asked my reasons and price range, I stated this and he showed me a few cars and found one which was economical, (my primary reason) and the mileage was very low. The condition of the car was excellent.
What I was impressed with was all the staff were welcoming and very friendly and I liked the fact that the showroom is not open on a Sunday which is a day that sales would be high. I liked the ethos of this and this was a factor in my decision to buy with Peter Vardy.
I also liked the fact that a lot of the formalities were taken care of for me such as taxing the car and although the Mot was not due for another 2 months, it was MOT'd. The information was excellent in regards to my questions around fuel consumption.
My mum is wanting something similar and although she lives in another district, I have recommended Peter Vardy to her and subsequntly made her an appointment at my showroom. If she buys from you then she will receive £200 off her car and I receive £50. Everyone wins!
I am intending to go back in approx 3 years to discuss a new deal.”
“The overall experience was very good , no hard sell and we were given plenty of time to review the car and the costs.
The main point being that Bob Taylor was extremely patient , my wife is not the most decisive person in the world and tends to change her mind every 5 minutes Bob was very receptive to her changing not only spec of the car but also the car , we came in to look at the Discovery Sport , 2 hours later we bought an Evoque , big thanks to Bob for his patience and understanding on the day”
“my wife and i had a very pleaseant experience here buying our new car and the sales person was very helpfull and couldnt do enough for us i would definately recomend peter vardy and i will certainly be back.”
“Excellent and friendly service. Would recommend to anyone. Darren Tait our salesman
was very knowledgeable and explained everything well. An excellent experience. Thanks so much.”
“Very helpfull and cant thank david gillan enough for everything he done, and the woman who showed me about the car was friendly and answered all question i had. Highly recommend”
