“When I phoned to arrange a test drive I was told all would be ready for my arrival in 90 minutes time. When I arrived the vehicle wasn't even on site and it took a while, and a drive out, to get the vehicle.
I was offered the choice of having the decals remain on the defender or removed if I would prefer. I made the choice of having them removed to be told that a 'boss' had decided that removal wasn't an option now. I then informed the sales person that I wouldn't be purchasing and instead of coming in on the arranged date to pick up my vehicle I'd be in to get back my deposit. Lo and behold the 'boss' then decided that the decals could be removed.
On the day that was arranged for me to come in and pick up the vehicle none of the information that I'd gone through previously was available...including what time I'd be in to pick up the Defender. All three pieces of paper - the receipt, the warranty and the vehicle order - had the same or correct address on. This was after I'd spent 20 minutes when originally in the showroom trying to get the 'system' to recognise my correct address.
After I was given the keys and told that all the vehicle hand books, service book and winch documentation was in the glove box, it wasn't. I had to go back into the showroom and ask again for them to be told that they must be in a locked desk draw and that they would be posted on to me...I'm still waiting.
Would I recommend this service? Would you? £25,000 to be told that all the vehicle documentation must be in a locked draw is one thing. First class post should have that paperwork with me in a couple of days so after one week and week and counting...is another matter entirely.”
“After care service really poor, salesman full of lies. I was asked to give document for my car which I did still waiting for my documents for my new car. All Peter Vardy care about is getting your money. That's it would not recommend.”
“Although all staff members were polite, customer service was generally of very poor quality. Promises were repeatedly broken in terms of having the car I purchased ready for collection, and on several occasions I travelled to the showroom for a scheduled test-drive only to find the car unprepared, resulting in financial loss for me. The sales team repeatedly failed to keep me informed about the progress of my purchase, and it became clear that communication between various members of sales team was equally weak. In short, the customer service I received from Peter Vardy was among the worst I have ever experienced, and I will certainly not be returning if I can avoid it.”
“A first class spacious saleroom with people to match. It was a pleasure to deal with Keith Armstrong on the sale, Tom on the handover and Chloe on the registration paperwork. A pleasant experience, except, of course, for the financial cost!!”
“We found the staff at Peter Vardy very friendly and helpful. They were fantastic when dealing with our purchase and did a fantastic job on the car before we picked it up. Would definitely go back to purchase a car in the future and would highly recommend this company to others. Thank you for all your help guys!”
“Having had a horrible week leading up to me buying a new car, the guys went out of their way to find a car I would be happy with and were really good with me! I just wrote a car off that I bought here a year ago, and there was No question that I'd go back to the same garage.”
“I was very happy with my experience at Peter Vardy. This is my second visit to purchase a vehicle from this dealership and would recommend friends.
Although Gordon (my sales person) is fairly new in the business, he came over very professional and confident.
All other members of staff couldn't do enough for you to make sure you were attended to at all times.
Susan McKendry”
“Excellent service by all at Peter Vardy Land Rover, particularly Christopher Smollet who who went 'above and beyond' in the purchase of our car.
Very happy customer! :)”
“The overall customer service was good, although sometimes a bit lacking in product knowledge. We were a bit a bit disappointed in the fact our vehicle was promised for delivery in March and we did not Receive our Defender until June. On a positive we were supported with a courtesy vehicle for three months to cover the period we were without a car so this made up for the lateness of our delivery.
The service on the day of collection was excellent, where we were made to feel welcome and the unveiling of our car in the showroom was special.”
“I have had a fantastic experience with Peter Vardy BMW in Edinburgh in the pasr (bought 3 cars from there and recommended friends and family who have gone on to buy a total of 3 cars) and for that reason I took a look at what cars were available from Peter Vardy Land Rover in Aberdeen (over local Land Rover dealers) as I was keen to have a Range Rover Evoque. I was not disappointed, I found exactly the car I was looking for. Andy in Sales was great and worked with Ben to get the right deal for the car to meet my needs. I called on the off chance on the Friday morning (I was supposed to collect the car on Monday morning) to ask if it could be available on the Friday afternoon, David Thomson dealt with my enquiry and worked wonders so that I was able to collect my car on the Friday evening. Helen did a great job of the handover meaning that I drove off in my new car a few days early, and delighted. I cannot praise the Peter Vardy group highly enough. The team at Peter Vardy Land Rover in Aberdeen provided a first class service to me, right from initial enquiry to driving off, a real seemless team effort, the aftercare has also been fantastic, I have had a call from both Helen and Andy to make sure everything is right with the car, it most certainly is, I am a very happy Peter Vardy customer, and now on car number 4 from the group :)”
“This is the 5th new car I've purchased from Peter Vardy Kirkcaldy and I have found all of the staff extremely helpful and courteous. Don't think I'd venture to any other dealership. Thank you.”
“I had unfortunate circumstances where my car was written off by anothere driver your staff were very helpful and quickly got me on the road. Excelent service many thanks”
