“I got great service from Paul Brims I can only sing his praises for the excellent service he has given me. He has to be one of your top salesman. His expert knowledge of the car and his kind and gentle manner will be passed on to my friends and family. Thank you Paul.”
“Good friendly service, car was in good condition and seats cleaned etc. good service when picking up the car. Only reason it gets 4 stars as I bought the car Monday, it had to go into the garage Tuesday, then it was back in on Friday which was really disappointing. However, they took in the car as soon as I called it in and were relatively quick I fixing it.”
“i have to say,the way mark treated me while going through all the details was very profesional and he amazed me how quick he got the new car ready for me eleven out of ten to to the young man,areal star john parry”
“Every since I went to Peter Vardy for a car I have always got an excellent service from Gavin Penny who deals with the Mobility Scheme, he always gives over 100% any time I go to the showroom or if I call to speak to Gavin.”
“I was more than happy with the service i received when buying my new car.Sales rep was very helpful and polite.I would be more than happy to use your company again.”
“The gentleman (Alan) whom we dealt with was exsemplary. He talked us through everything, we were well informend and compleatly confident that we were in safe capable hands.
He is a credit to your staff.”
“I have had bad experiences in the past trying to buy a new car due to the sales team only trying to find out about my current car, not trying to build rapport and not listening to what I am saying. Whereas Ally McIntrye was completely different, he was fantastic! He spent a good deal of time finding out exactly what car I wanted and what optionally extras I wanted within it. He was able to provide me with great deal which suited all my requirements and most importantly my price range. He didn't put pressure on me to make a decision and made the whole process very easy. I will certainly recommend Peter Vardy Perth and especially Ally, he certainly went the extra mile.”
“Rather than provide a review I would like to summarise my experience and let others decide:
Vehicle purchased from Peter Vardy Aberdeen
Selected vehicle and test drove it. Was keen and after a little negotiation went in to showroom to finalise purchase. THE CAR WAS ON SYSTEM AS RESERVED AND EVENTUALLY FOUND OUT IT HAD BEEN SOLD. An hour wasted.
Question which arise from this is why there was no sold sticker on the car. Why were the keys available to salesman to remove a sold car and allow someone to drive it. What would have happened if it had been damaged?
Another similar vehicle was available but being driven by a member of staff so not available till next day. ( Potential loss of sale)
Viewed and test drove the dirty car, liked it and bought it.
Returned two days later and made a cash purchase and was shown to vehicle only to find that it was as dirty inside as it was during test drive. The new car mats I had ordered were put on top of the dirty seat wells. The rear seats still had paw prints on them which I noticed at test drive and the inside bodywork was dirty. At the time of the test drive I asked for assurance that the car would be valeted before I took ownership, which was a bit of an insult to the company's professionalism and I was told sarcastically that no we will just sell you a dirty car. ( little did I know..)
I complained to the manager and the car was valeted and given a full tank of fuel as an apology. Next day I was driving the car and had to clear the windscreen but found there was no washer fluid. Was the vehicle really prepared and the multitude of checks carried out as advertised?
Another couple of issues were the vehicle had 900 miles more on the clock than advertised and the purchase documents showed and although I was told it had Bluetooth phone connectivity it did not. The buttons were there but not enabled in this particular model. The salesman who did the hand over knew this but the salesman who made the sale did not.
The above may seems very negative and it is but on a positive note the sale executive who dealt with the sale was excellent. No hard sell, very honest and a pleasure to do business with.
If 'your opinion matters to Peter Vardy' is really meant then changes need to be made in the processes involved in the car purchasing experience at this centre. My experience was spoiled by the issues described.”
“The customer service in the Motherwell branch was outstanding, was very grateful and glad I bought my car from there the service on which for me to get my car was 2nd to none and very fast in which I collected my car on the same day.”
“I have found buying a car from Peter vardys a hassle free experience.
All sales, service and customer services have been pleasant and professional .
The car prices are competitive and I particularly like the service plan which beats my local garage prices.
Would have no hesitation to recommend to family and friends
Got yourselves a returning customer.
Cheers all”
“all the staff we dealt with(especially the salesman, Mark), were polite and attentive without being pushy. the overall experience was a very easy and pleasant one. I would have no hesitation in using your services again or recomending them to others.”
“Salesman I had was very good and 1st class and explained everything well but the pass over on the day of getting my car wasn't.I had a young guy doing it and I understand that people have to learn but nobody was looking over him making sure he was doing it right and part of my deal was a full tank of petrol and there wasn't and when I explained to the guy he said he knew nothing about it and I was told he did and he said he couldn't get a fuel car to fill it up cause the finance team had the fuel cards and they were closed and he said to me just come back in the next couple of days and I will do it but I was going away and wouldn't manage to come back and then he was made by someone to go and get my car filled up of petrol so all of a sudden he managed to get a fuel card he said that he couldn't get and he didn't look very happy when he came back.He didn't look very sure about the forms to be signed.Then when I was leaving he said I have ur keys here and just need to get key rings for them but that's only if you need them but I had been there for a long time i just wanted home and said its ok i am not worried about key rings.He really looked as though he couldn't be bothered.I asked about a service plan for my car and he said he would get the details from the computer and send me what I needed to get a service plan but I have heard nothing since.Then when I left with my new car I was driving along and found the windscreen washer not to be working very well and I checked it when I got home and found the bottle that holds the windscreen washer was nearly empty after being told the whole car was checked over.Like I say the salesman I got was 1st class but the guy that did the change over was not so good and I have bought Vauxhall cars as both my sons have and I have had recalls on cars and my first car was in 3 times with recalls and was nothing but a nightmare dealing to get it sorted and no one seem to be bothered and I lost money through this and my last Vauxhall was in getting fixed under warranty which went a lot better and staff could not of been more helpful and done everything they could and then I decided I needed a new car and everything went brillant until the day I got my new car and now I am not so sure if I would go back again and the next time I buy a new car I am seriously thinking of going somewhere else.I did go back and explain to the salesman I had and he said anymore problems with anything else just to go back to him but lucky enough there has been no more I have had the car just over a week.”
“Received a great customer service.
Was very pleased getting wee flowers and champagne as congratulations for collecting my new car. Some sales figures weren't clear enough on collecting the car but sorted out.”
