“Very impressed with service received. Salesperson answered all queries well and didn't feel I was under any pressure because this often puts me off. I like to think things through. Pleased with the car I purchased. Thank you.”
“I recently purchased a vauxhall mokka registration number SV64 USP and found the service from salesman to hand over of vehicle was of a very high standard and could find no fault. Thank you to your staff for all their help and professionalism.
Regards
W Smith”
“Excellent service from peter vardy in motherwell. Top class service from the sales rep Stephen.. smooth easy transaction. Both my hubby and I would highly recommend.”
“All the staff that I dealt with in the purchase and delivery of my new car were very good in the way they dealt with me. Craig who did the hand over was very good, considering he was fairly new to the job.”
“Fantastic company with brilliant employees. If it wasn't for 2 of your employees Paul colebrook and Lawrence I would not have bought a car from this garage. They were fantastic.”
“We are very happy with our purchase from Peter Vardy. The whole team in Motherwell could not have been more pleasant to deal with. Lots of smiles throughout the show room during all the time we spent there. On the morning we came in, we were the first customers for David who had recently transferred from Livingstone. He was extremely helpful and dealt with all our questions diligently. in fact i would go as far as to say, the customer service aspect was outstanding throughout the course of the sale. we couldn't say enough good things and at no time did we feel uncomfortable, or that wee were being pressurized into anything. working in Sales myself i appreciate when those who are selling to me are not overly zealous because it usually makes me head for the door.
Thereafter we dealt primarily with Karen who kept us right up to date throughout the run up to the time we were to collect our car. Unfortunately, there were one or two delivery issues which delayed the cars arrival from Vauxhall. But sometimes, it is easier to gauge a companies professionalism when things don't quite go to plan! Throughout this Karen excelled in her efforts to keep us informed as to the progress and took ownership of the delay problems even though they were not directly of her making. All i can say is, she is the kind of lady i would like on my side when things don't quite go the way they should and she is a credit to your company.
At handover a special mention to the lovely wee south African lady who delivered our keys and demonstrated the controls etc. Cant remember her first name but her surname was Maginnis. And she was very nice. All in all and despite the delays, a well deserved 10 out of 10. So well done everyone. warm regards, Sandy & John Farrell”
“Purchased a Corsa from the Aberdeen branch, which on the week I was due to collect it at the end of July, was identified as having the wrong engine. When I visited the branch to see how this was to be sorted, the first offer to put things right was to give me a higher specification vehicle, but still with the wrong engine size, but it would only cost me an extra ten pounds a month!! I couldn't believe this was seriously being offered as a means to putting things right.
I explained that I would under no circumstances accept the smaller engine size and asked the salesman to see what the company intended doing to sort things and he then came back with a further two offers which involved the smaller engine. I asked to see the manager, as I considered the customer service to be thoroughly lacking, but was told he was unavailable due to Peter Vardy visiting the branch.
I was then told there had been a mistake when the car was originally priced and the quote given and later accepted by me, was actually for the smaller engine size Corsa. As a result, the 'best' they could do to make up for the mistake was offer me the car at the agreed price, but that involved my trade in now being worth 300 pounds instead of the original 150 offered. When I objected, as this meant should my trade in break down, I would have to stump up double the sum originally agreed, it made no difference and I was again told this was the best offer available.
The next day, I asked for the return of my 500 pounds deposit, whilst I considered my options, which I was told would be arranged.
I sent a complaint by email direct to Peter Vardy, received a standard email of acknowledgement and was told the matter had been referred to a branch manager.
The date I requested a response by passed, and it was I who had to chase the matter. This theme was to continue as the saga continued.
Having checked with other garages, it appears Peter Vardy did make a mistake with their price, so the only way I can see the company coming close to making good for all the hassles I have had is to make them take a loss on the car.
I am not complaining about the staff I dealt with directly, nor the fact the wrong car was ordered, mistakes will be made, it is the total lack of any effort on the part of the company to put things right, as I have said, they didn't respond within the timescales requested and I always had to push things on, I feel as though they maybe hoped I would get fed up and go elsewhere, then they wouldn't have to take the loss on the deal.
It was roughly a couple of weeks after asking for my deposit back that I went in and signed up for the replacement car, however, I never had the 500 pounds returned as I had requested. As it turns out, the deposit simply transferred to the other deal, but I think this highlights how little interest has been shown by Peter Vardy to put things right.”
“Treatment in the showroom was fine considering the special event and the obvious busy atmosphere that generated.
The handover event was very rushed with the anticipated breakfast or lunch turning out to be a bacon roll in our hand while paperwork was completed! Not what we had been lead to expect!
Turnover of customer was extremely quick as car after car was driven away. Expected to feel a little more 'special'.
However we have no problem with the professionalism of staff on the day just let them have more time with their customers.”
“This is my third car with peter vardy as I find their service, attitude, and communication excellent. They always respond to any concerns or queries I have.”
“Felt a bit let down when I went to finalise documents prior to collecting my car to be told it was double sold. And that it would be the following week before I got a replacement.
Then two days letter via an answer machine being notified it could be several weeks. No discussion on alternatives like colour or another type.
However on waiting only 2 weeks W's very pleased with the result.”
“I have a bad feeling about the purchase just made. I was under a bit of pressure because my car was due an MOT within a week and I had decided to change it. Because of my circumstances I needed a similar car to the one I was trading in (Mazda 5) and thought the Vaxhall Zafira fitted the bill which I think it does. However at one stage there were three salesmen in attendance , the salesman, his manager and a trainee. Eventually I agreed a deal with finance and was told I was given a good deal. At this stage I had only seen images of the car that had to be brought from another branch. When I went in to pick up the car it was in good condition etc and signed up for the deal. after this I noticed that there was o % interest deals on and I asked for details of this but was told it was only on cars £8K and under mine was £8999, again I was told I was getting a good deal and it was too late to change. I think I could have been given more information whilst discussing potential finance options for the car, its obviously not in Peter Vardy's interest to do this but it is important for the customer and I thought your organisation was a customer centred organisation so I feel very disappointed in the deal obtained. I've waited a while to submit this report but I have just returned from the salesroom having had my third visit in attempt to have alloy wheels dressed, for one reason or another its still not done and I now have to arrange a further visit. I also have no second key for the car or service record , I was due to pick these up today but they were not available. Your salesman seems attentive and willing to help but seems to be hampered by processes or lack of commitment from other parts of the organisation. The upshot is I've had three abortive visits to your premises and am no further forward, I feel as if I've paid too much in finance, when if deals had been explained I may have gone for a different car so I'm stuck with a five year deal that I now consider expensive and I do not have a good feeling of the future success of after sales service from Peter Vardy.”
Hi Andrew, Thank you for getting in touch to let us know of the issues you have experienced. I have passed your details to the relevant managers who will be in touch soon. Thanks
“I have purchased two new Vauxhall cars from Peter Vardy this year, a Meriva and a Corsa.
In both cases the sales and handover service has been excellent. The 1st September handover was night to remember. I am so pleased with the service provided that I will continue to have both cars serviced at Peter Vardys and will encourage facility and friend to seriously consider doing business at the Motherwell branch.
Thanks to all the managers and staff who make Peter Vardy Motherwell such a pleasant place to visit.”
“The service was excellent and speedy. We were treated like royalty however one little thing we weren't offered a test drive.
Stephen Forde was a true salesman and a professional.
I will be shouting from the heavens how good Peter Vardy are.
Well done.
Craig Finlayson & Simon McIntosh”
“Dealt with Sean king and was delighted with his enthusiastic and accommodating nature. One of my best experiences buying a car. It was smooth and painless from the moment I walked into the garage. Would highly recommend to any of my friends and family.”
