“This was my first time on my own trading in and buying a car from a garage and it was made so simple. I would definitely recommend Peter Vardy in Dalgety Bay and would definitely consider going there again when the time comes!”
“After having my car for a week, all I have spoken about to friends and family was the high level of service I received as a Customer. I have advised all to have a look at Peter Vardy Kirkcaldy and more importantly speak with David Ivison as his friendly approach with me and my small family made the whole transaction (from looking at cars to the final purchase) feel enjoyable and not feel like a chore or that I was dealing with an over-confident stereotypical salesman.”
“Very good service, kept updated on regular basis as to delivery date. Great after sales service when car returned due to small dent on drivers door that was not noticed during handover. Been back since to get bonnet catch fixed.”
“I dealt with David ivison over a few months on getting the right car,he went above and beyond my expectations to get me the right car,more than pleased with peter Vardy Kirkcaldy and will return there in the future”
“Bought car about 7 weeks ago sd card had been removed and was not told about it also told the car was all good and it's not been back 3 times and still waiting for the problems to been seen to so not happy”
“I find that when I come into Peter Vary show room the staff are more than helpful and make you feel at ease and not pushed into rash and quick decisions that is why I come back you”
“The last time (may14) I purchased a car from Peter Vardy, it was a far smoother transaction. Lots and lots of phone calls and visiting the store a second time was rather inconvenient. The first time I visited the store, we were there 4 hours. When I collected the car, I was surprised that I got no hamper or car care from them, I did in May 14.”
“Looking for a bigger car due to a new addition to the family....
Salesman got me a great car at a great price that I'm very happy with, no issues at all.”
“Ongoing dispute re some aspects of my purchase of a new Astra, in summary : Despite being told otherwise the car did not have a CD player. I expressed a wish for a spare wheel rather than a puncture kit, and paid extra for that to be included.This, I was told, would have to be put on back order, so this was not available at the point of delivery. It was only when I was putting my various bits and pieces into the car at home that the CD issue was noticed and also when I discovered that there was no facility to store the spare wheel i.e. no wheel well in the boot, which was totally flat.When I aired these grievances I was told "You've got what you asked for". I would have not gone ahead with the vehicle purchase if these issues had been known to me.Since then I have been treated in a very off-hand manner and the only suggestion from the personnel at Peter Vardy is to change the vehicle which would result in doubling my payments on the 0 % finance.
As a loyal customer of Peter Vardy, having bought several new cars over the years, I am very disappointed to say the least with how this situation has been handled and my intention is to go legal and involve trading standards.
Once again I have waited in vain for a "Manager" to phone this afternoon, and not for the first time there has been a failure to communicate on the part of Peter Vardy sales staff.”
“I would like to thank the staff at Peter Vardy in Kirkcaldy for all their help and expertise when it came for to trade in and purchase my new car. Paul from the sales team was very understanding in what I was looking for in a new car and guided me to make the right decision. I'm absolutely delighted with my new car and the service I received from all the staff.
Thanks again
G Bryans”
“Customer service from both Manager and salesman was excellent. The only negative point on the whole experience is that you tend to get messages left for you to call in but when you do no one knows what it's about. I think your computer system should be upgraded to include a customer contact field so that anyone can answer the call rather than your customer having to call back.”
“We bought without seeing it and we're promised by the sales person that the car paint work would be checked. We were also told we were given mats as part of the deal. On viewing the car there were numerous scratches and a white mark on the right side. We mentioned this and we're told to bring it back in the following week. We also were not given our mats as the service department had forgotten to put them in.
On getting in the valet was poor and clearly a dog had been in the car previously as there were lots of white hairs all over the bag seat. When we were driving the car the engine coolant warning came on the dash board...we were told the car had been checked thoroughly. Needless to say we were very saddened after being so excited about getting the car.
We took it back and it was fixed. However again a kit was not put in our car and had to be dropped off on a different day by Gordon. I just felt that after getting it so wrong the first time it would all have been perfect for us going back.
We were considering the service package but after the lack of treatment our car was given we will not be going ahead. It appears that Vauxhall are happy to promise the world but when it comes to delivering it cannot do so. Left a sour taste in my mouth.”
“Robbie, our sales guy was fantastic and really friendly. We were very happy with the service , and he even promised to throw in a full tank of diesel with the Sale after consulting with his manager. Unfortunately, He wasn't present at the handover and I drove away with my car, only later realising it only had half a tank. I'm sure it was just missed communication. Overall , Staff were very pleasant and helpful and the thankyou gift - a glass of champagne ( non alcoholic) and flowers, are a lovely touch !”
“The overall purchase of my car was very good and helped by Mr. Chris Marshal. I would recommend Chris to anyone. So much so that My Son Sean, bought a car on my recommendation. I still am waiting for my car to be repaired ie, paint touch up and door wrap to be replaced. I have been told this will take place next week. I have been promised that the branch will cover the cost of my fuel.
So yes I would recommend Peter Vardy. But more importantly I would recommend your sales man Mr Chris Marshal.”
