“Sales team and customer welcome staff are brilliant. Service team are the worst ever. I took my car in for an airbag recall. 5 hours later I picked up car and told repair done. A week later had a small fault and arranged for repair, repaired and told airbag needed fixed. I said it was done a week earlier but told work hadnt been done. Told I would get a phone call next day to arrange pick up of car but got call 2 weeks later saying car was being collected that day without any warning. I was using car so was out at time collection was due and rearranged for car uplift today (2 December). Had to phone re collection but hadnt been logged, told I would get a call back in a couple of minutes but I had to phone service dept again after 20 minutes. Told they were waiting on drivers coming back then drivers were back. I gave a time that should have been ok for the driver to get from Edinburgh to Borders but then told drivers wouldnt be able to leave for 10 minutes. Gave an extra 20 minutes to allow for traffic. Driver arrived bang on time and really nice but no courtesy car so Im unable to get to a meeting this afternoon as there is no public transport to where I have to go. I now regret very much having taken out their service plan as well
Jim Torrance”
“Daniel in sales was very nice, no pressure put on me and was a pleasure to deal with.
Laura was also excellent with the handover process, explained everything well and was really nice and friendly.”
“I found my experience with peter vardy quick and painless. I received my new car within a week of ordering it and found the service was excellent throughout. From Cameron selling me the vehicle to claire and Tom for the signing process and to Richard who carried out the Hand over of the vehicle. I would recommend Peter vardy to friends and family and would just like to thanks everyone for all there help. Sarah Gregory”
“We have dreamed of owning a brand new VXR for many years now, the team at Peter Vardy made it Happen. The whole process from ordering the car to picking up the keys was effortless. The sale rep Kevin Mcrumb who handled everything for us has built up a relationship with us over previous visits to the Dealership and we feel that's how everything went so well. As well as going above and beyond to help, there was a bunch of flowers for for my wife in the boot which was a nice touch. The new facility is very welcoming and professional and makes a perfect environment to pick up your brand new VXR!!!! Thanks you to Claire in the Handover team who delt with the after sales process. I don;t think I would use Another Garage, they are highly recommended
Lee Watson”
“Very friendly and professional. Happy to help and made me feel valued and important. Diane was very detailed and make sure I all of my questions were thoroughly answered.
I would highly recommend Peter Vardy (especially Diane) to all of my friends and family.”
“This is the 3rd new car i have purchased from Peter Vardy and again great service from the minute I went into the showroom to the day I picked up the car a week later excellent!!!”
“I am delighted with my 'new' car from Peter Vardy. Your salesperson, Robbie Blakemore, dealt with me in a professional, relaxed manner and he ensured that I got the perfect car to meet my needs.
When I went to pick up my car I was presented with some lovely flowers and a glass of 'bubbly' which went down a treat. Kelly who then did the after sales care was very good and ensured that I and my daughter were very well treated.
When I was taken to the car Kelly demonstrated where everyrhing was and both Kelly and Robbie waved us off. Without sounding cliched it was like we were all family now.
I look forward to my ongoing relationship with Peter Vardy and staff.
PS. I did chance my arm on many occasions for 2 of the Peter Vardy Bears for my grandsons to no avail. I assure you I am not bitter or complaining and we all had a good laugh at my audacity to ask such a thing - I will definitely be remembered! However, a wee suggestion, how about entering everyone who has bought a car in a set period of time into a draw to win one - you never know I might be lucky?”
“Outstanding service. Susan tait was fantastic. An amazing sales woman in the making.
Very professional / friendly / personal service.
This is our 3 rd car from Peter vardy and it is always the service that brings us back and we recommend to family and friends all the time.
Peter vardy should be proud of service in this showroom and of Susan tait.
She has recently become fully trained but she is a natural. A definite keeper for Peter vardy.
Thank you Susan tait for looking after us and making us feel special customers.
We will be back. Wouldn't go anywhere else.”
“Computing system did not work which caused sales person a great deal of problems and although apologetic did detract from the service. Initial quote was wrong and sales person called back to explain. We had to come back in the follows day which was inconvenient. Although we got a free service as an apology I felt this did not quite go far enough.”
“Service was excellent, the staff were very friendly and helpful. I would definately recommmend to friends and family. Thankyou for all ur help. Arlene xx”
“Great company to deal with. Can't do enough for you. Highly recommended. Would like to praise Jacqui McGarry who we've dealt with since 2008, very helpful.”
“I found the whole experience professional, although Ben the Sales Specialist was relatively new to the industry he handled my purchase exceptionally well.
No undue pressure to buy, constructed the deal that I wanted and managed the sale with efficiency.
Would not hesitate in recommending both Ben & Peter Vardy to anyone.”
“Fast friendly and efficient service, I would highly recommend. Colin and Claire where an asset to your company, and have since made courtesy calls offering further help and advice. 5 stars from me.”
“I was happy enough with the service I got when purchasing my new Astra car ST64 FAJ, received the car on 27th October . However I am disappointed with the extra service as I was promised a spare wheel and jack as these were extras, which I was willing to purchase but the service I have received was appalling as I phoned on more on more occasion to receive these items but was told they never came in, due to back order. I was never informed of the back order and was waiting for communication, which I never received. I feel like I am one of a customer in 100, that seems to be lost. I have always bought a Vauxhall car from yourselves but recently I am now reconsidering if I will purchase again due to the lack of communication and assistance.”
