“Stephen was polite and easy to deal with,solved problems . Very helpfull in getting the car prepared so we could take it away same day. We will be back and would like Stephen to assist again.”
“From the moment you enter this showroom you are made to feel very welcome without any pressure. The staff have great knowledge of their products and are happy to share their knowledge and experience with you.
Overall Very Good is the highest award you can leave officially, however, I would rate this car showroom as excellent.”
“very friendly and easy going staff. i did feel that the procedure went on to long, spent more time chatting than actualy getting the work done. nice to chat but to much. staff were great during the sale but lacked slightly on the after sale service but still got the job done.”
“I was very pleased with the staff at Peter Vardy. The rep who assisted me was Keith Armstrong. I found him to be helpful, honest and most of all, patient.
I must point out though that the promotional poster in front of the car I bought advertised heated seat and steering wheel. It gave the impression that it was referring to the said car but I must have missed the small print. When the car was handed over to me, very slick and professional process, I realised that the car was missing the high spec advertised on the poster.”
“Terrible customer service at Peter vardy bmw in Edinburgh I went to see a car put a deposit down to hold the car but the following day we had a change of heart and decided to cancel the car and they wouldn't give me my deposit of £500 back I'll never be using them again again and manager was very rude as well”
“The service in peter Vardy in Motherwell is always fantastic! Stephen Forde was brilliant in helping me find the right car! Have bought my last 3 cars from peter Vardy and always recommend to friends and family!”
“We were very pleased with out recent purchase, a vauxhall insignia. Service was first class, even got offered a cup of coffee and when we came to collect the car, we got the train through from Edinburgh and someone came to collect us at the station and took us to the showroom. Alan was our sales rep, he was very experienced and very professional. The whole atmosphere in the garage was very upbeat and positive. We buys cars a lot as we run a taxi company and we will definitely be back to purchase more cars.
Thank you for giving us a good service”
“After buying a brand new antara from Peter vardy (sales guy great) after over year old found to have problem with windscreen misting and water appearing , I was told by certain branch , that my car was only under warranty for a year from being water proof , and needed to pay £94.84 for to find out where water was coming from #vauxhall great water proof cars Not !!!!!
#peter vardy Vauxhall NEVER AGAIN will you get any money from me”
“Overall well pleased with the product and staff participation, however felt a bit let down, did ask your sales personnel for a 7000 miles release, to note i
current mileage is around 3000, immediately after the test drive it was suggested and was of the opinion it also came with a chrome tail pipe,”
“After ONE MONTH waiting for my car to be repaired, it still has problems. Mistake after mistake after mistake (Edinburgh branch).
No more excuses (short staff, third parties).
No more waiting.
I want my money back, this car is not fit for purpose.
I've bought many cars, this is by far the worst experience ever.”
“went to pick car up on weds11thfeb had not seen car as it was coming down from Aberdeen noticed scores on front bumper fag burns on both front seats was not valeted
was left to put car mats in myself that I found in boot ,was told from Gary that he can repair car and his manager to authorised it got them to sign my paperwork, my car went in on mon16th Feb. to be done I had to keep phoning the branch then Gary phoned me on tue night to say car will be back on the forecourt from the paint shop at 12pm and all repairs done ready to pick up and everything was done, got a phone call 11am on the weds from receptionist to say the wrong seat had came, phoned back and asked to speak to manager got Sean told him and still getting mucked about so my car I purchased is still in the branch, told Sean not happy with customers service, now he is saying it will be a another week before it will be fixed if he can get it fixed. not happy with any of the service I got said to Sean I will be wanting a replacement car. all I get told from him he is short staff.I will be taking this further. wont be using this branch again in the future.”
“very disappointed with events today,picked car on 3/2/15,viewed it on 12/2/15 and on inspection with one of branch managers we were assured it would be given a complete valet to get rid of dog hairs,paint work on outside of vehicle would be attended to where there were marks,we also noted a difference of 800 miles on the clock as off the 3/2/15.an explanation was given and we were told a platinum care cover to the outside of the car would be done.presented with car today,poor attempt at valet as dog hair still visable,paintwork not addressed,car had to go back to workshop for rush job,so don't believe platinum care cover done.sorry but this is poor customer care in our opinion.will now be in contact with megan linden to give her a complete dossier of events.”
