Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 10840, Ballantyne Commons Parkway, Charlotte
Rating: 4.29

4.3 Rating 25,561 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 25,561 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Agent’s that answer calls in the claims department go way beyond setting up Policyholder claims….. In my experience in a very stressful and traumatic call to Pets Best ,I was treated with compassion, patience and reassurance that what I was experiencing was indeed a difficult situation to face. I was advised of my different options and time frame of turn around decisions on my claim. Once the claim was approved I received notification on my phone that a resolution had been made followed with an e-mail on charge/benefits comparisons etc…. They also allowed me to use the Direct-Pay to Veterinary Provider. Thanks Pets Best, for your compassion in a difficult moment.”

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Posted 2 days ago

“We have been using Pets Best for several years and are very pleased with their service. They offer one of the most customizable plans to meet your needs. The turnaround time for smaller claims is good, but for larger claims, the process takes several weeks longer, which is our only disappointment. I have recommended Pets Best to others in the past and will continue to do so.”

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Posted 2 days ago

Hi Edith, thank you so much for your feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are happy to have you as part of our Pets Best family. – PF

Posted 2 days ago

“So easy, paid 80% of a surgical procedure, very timely, no questions.”

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Posted 2 days ago

“I've had nothing but great customer service with Pets Best. I've been with Pets Best since 2018 when we rescued to young pups. Pets Best has always been quick with responses, and letting me know if there are any issues with claims. I do appreciate receiving communication when a claim may take longer than usual, I know they're doing their very best!”

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Posted 2 days ago

“We decided to get pet insurance on our 3 boys after the loss we experienced with our old little boy. We are very satisfied so far, as I placed a claim on Thursday and received an email on Saturday already for follow up on EOB. Thank you Pets Best”

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Posted 2 days ago

“Great insurance for our pet, turnaround time after claim submission is always within a couple of days. Glad we have for our dog!”

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Posted 2 days ago

“Very good customer service and great pet insurance for both my dogs!! Been with them for numerous over 5 years .”

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Posted 2 days ago

“So far they have been very good about covering vet expenses. Right now I have a whopper one from 6 days in intensive care from eating death cap mushrooms. Waiting for reimbursement for that one”

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Posted 2 days ago

“"I couldn't be happier with Pets Best Insurance currently! They have been incredibly quick in paying out claims, which is a huge relief for my accident-prone goofball. The coverage is excellent, and their customer service is always prompt and helpful in answering my questions. Highly recommend!"”

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Posted 2 days ago

“I was very satisfied with the decision on my claim.”

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Posted 2 days ago

“Turn around time on claims has improved dramatically, I am very impressed!”

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Posted 2 days ago

“So far for my family this has been a great option, the only negative thing woul be wait times.”

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Posted 3 days ago

Hi Haley, thank you so much for your feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are happy to have you as part of our Pets Best family. – PF

Posted 2 days ago

“Ok insurance”

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Posted 3 days ago

“This claim was handled very quickly.”

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Posted 3 days ago

“We have had insurance on my 2 dogs since we adopted them as puppies over 6 years ago. Both dogs got cancer just as they turned 6 years old in March and having Pets Best Insurance was an incredible asset for our family. 1 of the dogs passed 3 months ago and having insurance for my dogs was huge especially consideting our bills were almost 5-6k per month for 6 months.. Pets pets always pays on time and they have made my life so much easier..Thank you pets best!!”

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Posted 3 days ago

Bobby, We’re so sorry to hear of the loss of your pet as we understand that losing a pet is like losing a family member. We are thrilled to hear we have been able to help ease the burden of medical expenses for your fur babies during your difficult time. Thanks for being part of the Pets Best family. - KC

Posted 2 days ago

“Very quick with my reimbursement! One day!”

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Posted 3 days ago

“FAST and statements were thorough!”

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Posted 3 days ago

“I've been very happy with Pets Best insurance for my amazing Golden Retriever Elroy. Also it seems like they are getting claims processed faster than usual recently which is definitely a plus! Thanks Pets Best!”

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Posted 3 days ago

Hi David, thank you so much for sharing your positive experience. We are thrilled to hear we have been able to help ease the burden of medical expenses for Elroy! Thanks for being part of the Pets Best family. - KC

Posted 2 days ago

“Response to claims is timely and clear in explanation of action. The on line submission is easy to use. My only minor complaint is that you cannot upload more that one page at a time. I hope that will be changed in the near future so that a multipage claim is able to be uploaded at one time regardless of the number of pages.”

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Posted 3 days ago

“When I started, I was told that the turn around was quick, next day payment. Now it's two or three weeks depending.”

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Posted 3 days ago

Pets Best Insurance is rated 4.3 based on 25,561 reviews