Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 27,226 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 27,226 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not had this insurance for very long, but so far, it's been great. I spoke to 2 different customer service agents on 2 different occasions and they were able to provide answers to all of my questions, also they were very informative in helping me to pick a plan. Also, reimbursement for a wellness check & vaccines recently, was very prompt. Thank you Pets Best!”

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Posted 1 day ago

“I had such high hopes for this co. and wanted to rate them higher. But though they are very polite and patient they just didn't pay the cost of the claim I sent .I desperately need it and don't understand. Yet it took them over a month to come to that conclusion. One of the doctoctors said they had to send them the info 3 times.”

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Posted 1 day ago

“Consistent and accurate benefits applied for claims.”

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Posted 1 day ago

“They are very quick in reviewing my claim and explain everything very well. Absolutely worth having this insurance for my baby girl!”

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Posted 1 day ago

“Very good insurance. They email you to let you know they received the claim and also when claim has been reviewed. Easy to look up claim online.”

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Posted 1 day ago

Hi Nancy, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! - KC

Posted 1 day ago

“Good insurance for pet I’ve been with them for at least 10 years and I’m pleased The reimbursement is always quick and reasonable I like pets bests i recommend them”

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Posted 1 day ago

“Petts Best has been great thansks”

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Posted 1 day ago

“Pets best has been great to work with so far. They have approved all claims, including an extremely costly unexpected surgery for my pup that ended up costing almost 10k! I am not sure what I would have done if I didn’t have pets best and had to pay that all out of pocket.”

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Posted 1 day ago

Hi Allison, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - KC

Posted 1 day ago

“I love Pets Best insurance. It does take a long time to receive reimbursement.”

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Posted 1 day ago

“Like most people, I got pet insurance thinking I would never use it. Unfortunately, my dog started having epileptic seizures at 18 months, increasing in their intensity until his passing at age 4. Pets Best was always extremely fair and responsive during this ordeal. They moved quickly when settling claims and went above what I would have expected from an insurance agency. I would recommend Pets Best to anyone who is bringing a pet into their families and would not hesitate to use their services again.”

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Posted 1 day ago

“I love Pets Best. It’s been so easy to file claims and the turn around time for reimbursement has been quick. It’s good to know that we have insurance for our puppies when something happens!”

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Posted 1 day ago

“Anyone may purchase an insurance policy - but will it pay at the time of a claim? Will the claims process be smooth and seamless? I am a new Pets Best Pet Health Insurance as of March 2025. And, wouldn't you know it - my active and athletic 3 year-old black Labrador Retriever sustained a laceration while she caught a frisbee in the air and needed ER care with staples. Wow - just after the minimal waiting periods. The process to submit the claim was absolutely seamless and effortless!!!! The updates are fantastic!!! I am really, really impressed with Pets Best. My dog will be fine - and the vet ER staff said that many of their staff and clients have Pets Best - so I had no doubt everything would work out great! Thank you Pets Best for your platform and extremely user-friendly process to obtain pet insurance and file claims.”

Helpful Report

Posted 2 days ago

Hi Melissa, thank you so much for sharing your experience. We are so glad to hear how Pets Best has positively impacted your pet’s life. Thank you for choosing Pets Best to protect your pet! - KC

Posted 1 day ago

“We filed a claim on 4/8/25 and received notice on 4/11/25 that the claim was completed. Very sat turnaround!”

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Posted 2 days ago

“Very thorough. Sent messages on each step they were taking on the claim. Was well informed.”

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Posted 2 days ago

“We so appreciate having our dog insured with Pet’s Best. Great coverage options and quick (and easy) claims processing.”

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Posted 2 days ago

“The amount of time to be reimbursed is extremely long. At least twice I tried to explain that one of the things submitted was just an estimate and I was trying to get someone to call me with an approval or just let me know if it was covered or not, and I called twice And talked to two different people and it just came back as not covered. Also, there is no record of the deposit for the one item that was supposed to be covered in my bank account. I’m not sure if they sent it or if that is considered to be part of $1000 deductible. Again communication seems to be very poor.”

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Posted 2 days ago

“So far, so good. Payouts could be a little quicker, but all in all, things seem good.”

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Posted 2 days ago

“Wonderful Pet Insurance”

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Posted 2 days ago

“Vert professional and I like the fact that they deal with the vet if they need medical records or more information”

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Posted 3 days ago

“They have been terrific - once in awhile they have had questions about claims and reached out to the vet for info but it was seamless and they have always been timely. I can’t say enough good things about the safety net they provide and their service.”

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Posted 3 days ago

Hi Teresa, we are SO thrilled to hear about your positive experience. Thank you for sharing it with us. We are happy to have you as part of our Pets Best family! - KC

Posted 1 day ago

Pets Best Insurance is rated 4.3 based on 27,226 reviews