Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 10840, Ballantyne Commons Parkway, Charlotte
Rating: 4.30

4.3 Rating 26,598 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 26,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and accurate processing time, as always. Thank you PetsBest!”

Helpful Report

Posted 1 day ago

“Good coverage. Quick claim process and reimbursement.”

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Posted 1 day ago

“Pet Best has helped with keeping our dog healthy”

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Posted 1 day ago

“Pets Best pet insurance is a must. If you have any incident with your pet and provide the correct documents, you get reimbursed quickly! Don't be without pet insurance or you'll be in the hole financially. Check Pets Best. You won't be disappointed!”

Helpful Report

Posted 1 day ago

“Honestly loved Pets best but the increase in my policy was astronomical this year it’s almost completely doubled. I have half the mind to start looking for other insurance options.”

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Posted 1 day ago

“I was very hesitant about getting insurance for my dog, but I went ahead and did. I am so glad I went with Pets Best. They have great coverage and they have been so helpful as my boy got dx with pancreatitis recently. It has been a huge help to know he is covered. The reimbursement process is also very easy and they respond quickly.”

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Posted 1 day ago

“I appreciate the Customer Service to help ensure that benefits are paid out.”

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Posted 1 day ago

“I had heard mixed thoughts on pet insurance but wanted to give it a try with our new furry family addition. Pet wise has already exceeded any expectations I had. The first claim was easy and fast. Everything we had hoped would be covered was and we look forward to relaxing now that we know we have GREAT pet insurance!”

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Posted 1 day ago

“Pets Best is pretty decent overall, with several levels of coverage. Response time to claims was dreadful in past years, but has improved in 2025.”

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Posted 1 day ago

“Awesome, fast, efficient and friendly. Very easy to submit claims and customer service is very friendly”

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Posted 1 day ago

“From one year to the next my insurance cost almost doubled. They take a long time to process claims. If you ever use their customer service they are super nice. The people are always great. I will probably try shopping them around soon.”

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Posted 1 day ago

“First time I've ever had a insurance company work for me. Outstanding”

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Posted 1 day ago

“Easy to submit claims and has never denied covered services. Being able to take care of my furry friend without worrying so much about money is a lifesaver on so many levels!”

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Posted 1 day ago

“I have the well care option. Just had my new kitten neutered. They covered $0 of castration. The policy said it was covered. Bought this policy because it had a wellcare option. Will cancel and try Nationwide even though they don't have the wellcare option.”

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Posted 1 day ago

“Worst investment I ever tried.”

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Posted 1 day ago

“Submitted my first claim last week. It was super easy and was approved quickly. I have not received the reimbursement yet, as it takes 7-10 days (I think they said), but so far the process has been seamless.”

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Posted 1 day ago

“Pets Best Insurance Is The Absolute Best!! I Highly Recommend Their Services As They Have Reasonable Rates, Professional, Accommodating And Their Reimbursement Time Is Outstanding!!”

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Posted 1 day ago

“We have never had any problems with this Insurance,Thankfully haven't had to use it much.”

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Posted 2 days ago

“So glad they helped with a surgery for my dog. Claims take some time to get processed, but thankful for them.”

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Posted 2 days ago

“I recommend Pets Best to every pet parent I know. Their app is straight forward, which makes claim submissions easy to navigate, and I haven’t had any issues with reimbursement yet! I’m really glad I found them.”

Helpful Report

Posted 2 days ago

Pets Best Insurance is rated 4.3 based on 26,598 reviews