Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 10840, Ballantyne Commons Parkway, Charlotte
Rating: 4.29

4.3 Rating 26,104 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 26,104 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been a customer for years and wouldn’t make the switch to anyone else. They It customer service is top tier and they have great affordable plans.”

Helpful Report

Posted 1 day ago

“Claim was reviewed and paid within a reasonable time!”

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Posted 1 day ago

“Excellent claim service ....however very high premiums”

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Posted 1 day ago

“I have left reviews before, but now, as our dogs are getting older.... I cannot stress enough how much Pets Best has meant to us. The continuing support and quick turnaround on reimbursements has been invaluable to us and to our pets' care. Thank you, Pets Best... you really are the best!! 🙏”

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Posted 1 day ago

“I was very pleased with the turnaround and response for our claim. They did a thorough review and provided an explanation for the claim. My husband and I are happy with the coverage and feel our pups are in good hands with the insurance if any emergencies happen.”

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Posted 1 day ago

“Have only had for two months but am satisfied with service.”

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Posted 1 day ago

“Excellent service! The claim process is easy to navigate and claims are processed quickly.”

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Posted 1 day ago

“Pre paid decal test wasn’t reimbursed even though haven’t completed test. Vet charged me to take sample kit home and would do test once brought back”

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Posted 1 day ago

“We have had Pets Best Pet Health Insurance since our Great Pyrenees Scarlett was 3 years old. She'd 10 now. They have always handled our questions and our claims promptly. I also love that you can get help anytime from healthcare providers. It's a great, reliable company.”

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Posted 1 day ago

Hi Michael, thank you so much for sharing your experience. We are so glad to hear how Pets Best has positively impacted your pet’s life. Thank you for choosing Pets Best to protect your pet! - TH

Posted 1 day ago

“Having one young dog, this is an easy and fairly priced way to have insurance and peace of mind. The website is very negotiable and getting reimbursed was pleasantly easy and satisfactory.”

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Posted 2 days ago

Hi Tracy, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! -TH

Posted 1 day ago

“Very slow processing claims. Do not make clear what is needed to process claim. Very slow sending procedes to bank account.”

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Posted 2 days ago

“Easy to compare plans, submit claims, and track coverages via the website.”

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Posted 2 days ago

Hi Denise, thank you so much for sharing your positive feedback with us! We are glad to have you as part of our Pets Best family! - TH

Posted 1 day ago

“The vet hospital submitted a big claim for us (>$10k) on 12/24, and we received an email on 1/7 that the claim had been processed and reimbursement sent. I was pleasantly surprised by the quick turnaround time -- only 2 weeks despite 2 holidays falling within that time period!”

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Posted 2 days ago

“My dog was hospitalized for stomach obstruction. If I didn't have insurance through Pets Best I would have had to pay close to $12,000. Submitting claims were easy, getting reimbursed in a matter of 2 weeks was great. I made the right choice in choosing Pets Best.”

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Posted 2 days ago

“I filed my first claim and Pets Best was quick in getting it processed and paid. The app and website are easy to manouver.”

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Posted 2 days ago

Hi Leslie, thank you so much for the positive feedback. We are glad to have you as part of our Pets Best family! - TH

Posted 1 day ago

“Love Pets Best Insurance Help me a lot to care my dog health and may me feel relax about it. Thank You BP!”

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Posted 2 days ago

“I've had a vy good experiance with Pets Best. They review promply and if there is a delay, you are informed. The explanations of payment is also easly to understand.”

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Posted 2 days ago

“Pets Best was recommended by several people on a community page, and they were spot on. They did note that claims sometimes take more than 30 days to pay, so I was ready for that and wasn't surprised when they did. Sometimes claims are paid sooner. The best part is that we're able to insure both of our dogs for reasonable rates. Thank you!”

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Posted 2 days ago

“Great 👍 👌 very good”

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Posted 2 days ago

“i RECOMMEND TO EVERYONE, BEST PEST INSURANCE BYFAR, QUICK PAY”

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Posted 2 days ago

Pets Best Insurance is rated 4.3 based on 26,104 reviews