Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 10840, Ballantyne Commons Parkway, Charlotte
Rating: 4.30

4.3 Rating 26,467 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 26,467 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My dog underwent a serious and delicate (and very costly) surgery recently and I was somewhat skeptical as to whether the substantial claim amount would be covered. Pets Best covered the claim in accordance with my policy and did so promptly. I am extremely satisfied with their response.”

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Posted 3 days ago

Hi Bob, we are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family! - KC

Posted 2 days ago

“Primera vez con seguro y no me arrepiento de mi elección.”

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Posted 3 days ago

“Great, very easy claim submission”

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Posted 3 days ago

“So far, ~4 years, Pets Best has been great. They denied one claim but it was on me. I failed to provide an itemized invoice. Definitely, recommend!”

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Posted 3 days ago

“Everything is ok now!”

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Posted 3 days ago

“Hoped I would never use my accident/ illness insurance policy- but my dog tore his CCL- had to have surgery. Pets Best quickly reimbursed me the 80% after deductible!!”

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Posted 3 days ago

“Greats, easy to submit claims via app. Took about 10 business day to completed.”

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Posted 3 days ago

“I used to really love pets best. It was my go-to recommendation. This last accident has been a nightmare with the policy. Nitpicking everything we’re doing. It’s been a revolving door in vet offices 2-3 times a week for a month (and will be for a few more months). Requiring vets notes (which has never been requested previously). Pets Best are now deciding what things cost from the notes and what they want to cover out of our bills. My invoice is itemized, which I have been told multiple times on the phone, but it has been retracted multiple times too. I have also been told that it was on record that I was told it was itemized from a previous conversation. This is causing me to make the difficult decisions of cutting corners of my dog’s recovery. I still stand on the insurance company has the better policies overall. Which is why I gave them a 3 and not a 1. I have been a customer for 4 years and have been extremely happy with them. Had a dog with chemo, and pets best made that all possible. I am really frustrated with how they handled our most recent situation. I will be considering a new insurance company for the next puppy as I am hesitant to be stuck with this company after this current fiasco.”

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Posted 3 days ago

“We have had our two Bichons covered by PetsBest since they bc were born. The coverage is excellent. It gives great peace of mind going to the get knowing no matter how much the bill is, we only pay 10%. Very easy to submit claims in their app. Definitely, recommend PetsBest!!!”

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Posted 3 days ago

Hi Jeff, thank you for sharing your positive experience. Getting a policy when they are young is the way to go. We are thrilled to hear having Pets Best Insurance provides you great peace of mind. We are happy to have you and your two Bichons as part of our Pets Best family! – PF

Posted 1 day ago

“We are very happy with the help you hace given us in these difficult times, it is a great suppot. Thanks”

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Posted 3 days ago

“We have been a customer of Pets Best for 3 years now and the great customer service continues on a daily basis. Whenever we submit a claim, we get prompt email verification as well as resolution. If there is any question about the claim we submitted, Pets Best does their best to get the correct information so that reimbursement can occur in a timely manner. We truly appreciate Pets Best Insurance and recommend them to any Pet Owner.”

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Posted 3 days ago

“Pets Best was great to work with. Quick reimbursement and direct deposit was super convenient. Highly recommended”

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Posted 3 days ago

“They are a great company. They seem like they really care”

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Posted 4 days ago

“So far I have no measurable complaints with Pets Best. They offered me fair coverage for my 9 year-old stray, and have covered everything I would have expected them to given the policy declarations. We are only a couple months in to the policy with only one active claim, but nothing but expectations met 100% of the time has been my experience.”

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Posted 4 days ago

“Fast turnaround”

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Posted 4 days ago

“Pets Best is great. They paid extra fast on a claim.”

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Posted 4 days ago

“My policy provides wellness and illness coverage. I’m happy with what’s covered. The claims process has been problematic on 2 of the 4 claims I’ve submitted. The 1st. At least 3 uploads of the same vet’s invoice to get date of treatment read and payment recognized. The 2nd: I submitted a claim and it wasn’t looked at for several days and I needed to resubmit the same exact claim and upload to start the claim process. I suggest when a claim amount is reduced because of prior claims, please supply the dates and amounts and coverage because all are labeled ‘wellness’ and it’s difficult for customer to determine the wellness ‘sub-coverage and classification limits as vaccination, diagnostic and preventative have separate coverage limits, and all are part of pet health appointment checkup.”

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Posted 4 days ago

“Pets Best is wonderful providing a payment quickly when there's a claim.”

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Posted 4 days ago

“Quick response to wellness claims! Thankful I haven’t needed more serious care for my dogs. A quality company.”

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Posted 4 days ago

“Reasonably priced puppy insurance. Timely, effective communication and response to claims.”

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Posted 4 days ago

Pets Best Insurance is rated 4.3 based on 26,467 reviews