“I've waited for weeks to get hold of my medication, and when I speak to the GP they have said the fault is with Pharmacy2U. The automated line either hangs up, or, if I do get a call back hours later, I get condescending call handlers implying it's because I don't know how to use software. The system still says the order is pending GP approval, but the GP says it's with Pharmacy2U. I'm left completely out of medication and no where to turn.
I would urge caution using this provider, the service I'd had so far has been terrible, the online service barely useable and, as a tech savvy 30-something, that's really saying something!”
“PLEASE PLEASE, PLEASE DO NOT PURCHASE FROM PHARMACY2U, THEY ARE SCAMMERS AND YOU WILL NOT RECEIVE WHAT YOU PAY FOR. CUSTOMER SERVICES ARE A JOKE, ONLINE CHAT IS USELESS, YOU WONT REACH ANYONE BY PHONE AND EMAIL WILL GO NO WHERE. I DOMT UNDERSTAND HOW THE GPC REGULATES OR LICENSES THEM ITS BEYOND A JOKE AND SOMETHING MUST BE DONE. PLEASE FIND ANOTHER REPUTABLE PHARMACY BECAUSE THIS ONE IS NOT IT.”
“Took my money and deleted my order. The website boasts of amazing customer service and offers call backs. Fake! You try calling, go through verification, and - get disconnected as "all the advisors are currently busy". Also, I found out the company was fined for selling details of their customers. Why are they still operating??!! If I knew I wouldn't have had registered”
“Awful! Prescription wasn’t sent out on time. Phoned the company who said they would give me a code to collect it from my local pharmacy instead - pharmacy said the code was invalid so had to pay for an emergency prescription to keep me going. Rang the company to ask them to send the prescription but I wasn’t happy to be charged because of their error and had already had to pay the pharmacy and they refused to help me or refund me or even just send out this prescription for free. Do not use”
“Ok for ordering repeat prescriptions but no good for one-off prescriptions. Was prescribed some antibiotics by my Doctor on Wednesday. Should have been despatched by Friday but now there app is saying despatch will be next Tuesday - if I'd got prescription from my local pharmacy I'd be finished the medication before Pharmacy2U can even get it to me. There is no chatbot (Ana) and when I call the help telephone number there is a message about call volumes being too great and to try another time. I'll be cancelling my registration after I receive this prescription.”
“lloyds_direct took money from me 20 June 2024 for prescription medication. Your no-reply email says thanks for the order, and @Pharmacy2U will supply the order.
Pharmacy2U system is showing no order for me. I run out of important medication in TWO DAYS & YOU OWE MONEY. lloyds_direct & Pharmacy2U I've tried using
Pharmacy2U chat facility, Friday at midday, and your automated bot says you're closed, even though I'm communicating within your opening hrs. lloyds_direct
you have no chat facility available to me, it just redirects to Pharmacy2U.”
“If I could give it zero I would have done. Nobody top speak to, just some stupid bot. Never connects you to a person. I need to get my ADHD medication and didnt want them to take over fulfilling my prescriptions. Appalling excuse for a company”
“Prescription for antibiotics didn’t arrive for a week. There is no way of contacting them or cancelling your account. This is a totally inappropriate way to run a company supplying essential medications”
“As already reported - unable to send an email, unable to speak to a person, unable to get any access to Helpdesk, unable to get any transfer via the bot which keeps asking the same question when I've said NO to question - won't transfer me to close my account, just hangs up.
Appalling that medication is being dealt with in this way. Have now open a NHS Account with Boots.”
“A sham company that must spend a fortune buying reviews on trustpilot and google. Nothing works, especially customer service which exists in name only.”
“Over charged me for a prescription, when I phoned to query just went round in circles with the automated IVR. Eventually a recorded message told me they were too busy and to call back later. Unbelievable.”
“Absolutely useless incompetent bunch of individuals that has ever been invented .
nothing works no promised call backs ,seem to be waiting in a queue for what seems an eternity lloyds was so much better then this cowboy outfit.”
“I was originally with echo for delivery of prescriptions, they then switched to Lloyds, who then switched to pharmacy2u. I object to my personal details being passed on without my knowledge and the service from pharmacy2u is awful. No customer service at all and I was just bombarded with salesy emails. Apparently I can't close my account unless I ring a number and verify who I am! Awful company to deal with”
“Been with Pharmcy2U for 2 months using wegovy treatment. still after 2 months they don't have the next pen available 0.50 so as of month three you should be staring 1.0 which i asked for. tried to contact via their chat bot first in business hours but was told that not its not working, so what the point of having it? Was refused by the doctor told to order 0.25 again for a third month. Raised a query with customer service regarding this and they basically told me if i don't like it go elsewhere. No care or consideration for customer no positive alternative like offering 2 x 0.25 pens for a discounted price. got an email from Basharat but really did not care about me or my concerns. no customer service skills! AVOID AVOID AVOID”
“Awful company. App is not efficient. No way of contacting customer care. Live chat don't work, automated telephone don't work. Can't speak to anyone. Tells me they're closed even tho I've rang 3 hours before their closing time. Awful service for something as important as medication.”
“They seem to be in trouble and getting worse. Tried to talk to them for 2 weeks to sort a missing med to no avail.
Callback number doesn't offer callback.
Never anyone available - just get told to start again or use the chatbot and then disconnected.
There's no icon for the chatbot.
No answers to email.
These are signs of a struggling disorganised company. Don't trust your health to them.”
“Absolute diabolical service, would love to know where all the 5 star reviews come from. Have been waiting a week ( in pain ) heart medication also. ' back and forth to doctors, phone calls pharmacy2u says every time ' waiting for your doctors approval, doctors actually shows me on computer that prescriptions x 2 were send and are with pharmacy2u. Pharmacy2u customer service is non existent just a talking bot that keeps asking silly questions, cannot get contact with a human because that would be too bloody easy!”
“Stupidly, under the guise of wanting convenience - I followed a Royal Mail leaflet drop, and signed up for my repeats to be delivered.... Little did I know, it was Pharmacy2U who did the actual ordering etc. So I never bothered to complete the process, or so I thought...
Que me ordering my meds via the NHS app, and this order being whisked over to Pharmacy2U - TWO WEEKS early mind. I am almost tout of tabs now, and the order has only just shipped, to arrive, at some time they know but I don't.
I have spoken to my GP about removing this link/authorisation so I can simply go back to collecting them from a physical pharmacy.
As for my experience with Pharmacy2U - none, and I mean NONE of their links within emails load, it always reports that the site is down or busy. And I work in IT, so have tried every means to ensure this isn't a ME issue.
Avoid like the plague.”
“My son prescription was cancelled for some reason. I have tried to contact Pharmacy2 You for the last two days and still can’t get to speak to anybody.i have phoned 14 times and been cut off”
