“Under the first lockdown I thought it would be safer to have my prescriptions delivered so I signed up with P2U. However, cancelling with Pharmacy 2U is nigh on impossible. I couldn't find a link on their website on how to cancel with them, I've sent several emails telling them I no longer wish to deal with them but they won't take no for an answer. I've had long waits for some deliveries but more concerning is they changed my medication without consulting me. I have an acute respiratory condition and 10 years ago my consultant prescribed a certain medication that has worked and helps me enormously. What did P2U do but change it. I'm so disappointed with P2U I've gone back to using my local chemist.”
“Requested medication on 13th which was sent to their warehouse on 16th. I have called them on 22nd and was told it should be with me in the next couple of days but has not arrived by today the 26th. I have received an email stating it should be there in 48 hours. As I’m an insulin dependent diabetic I find this totally unacceptable.”
“My GP sent prescription electronically. Had to wait 11 days. Ran out of tablets I needed. Called twice - their long, long, long recorded message ended my call twice. Covid is not an excuse for bad customer service.”
“What a difference a year makes. I would not recommend them. I have been on Omeprazole for four years.A very nice lady doctor increased my tablets to two a day.
Getting them is a different matter. I shell have to buy online.”
“the operator are like yuppies,very rude, dont care,they left with my order over 7day, and we cancel your, and l complained the lady took and could, l had been with for 1yr, pharmacy2u dont care, about my order,mrs basra”
“One item is out of stock , the difficulty in getting a reply to the question when do you think you may get it has been going on for almost a week in an ordinary chemist on the high street my experience is when you ask that I will order it today and it will be in and they usually give you the day and you return and it's there , but to get a reply to this question from P2U requires me to phone tommorow then phone tommorow and on etc now it requires a 48 hour internal investigation , I mean come on! In other words let's fob them off cos we don't know the answer , and hey it's not important it's only medication , Hey P2U it is important ! Get a grip”
“Been trying to get repeat script for 2 weeks now. I did receive two items, but my main pain relief is out of stock. I have emailed but they respond with out of stock..... To leave a disabled person in limbo is so bad, where is their duty of care?
They say under investigation but reading thread they say to a lot. Do not use, avoid, I am about to cancel.”
“I ordered medication from them and it wasn’t genuine it didn’t work and made me feel ill. Amazing how on here the site gets 1 star but on trustpilot it’s 4.7!!! So glad I found this real review site and not trust pilots fiddled figures.”
“Ordered on September 7th. Pharmacy2U kept saying they hadn't received approval from the GP until I contacted GP on 15th who confirmed they had sent it, and I got the prescription number. Sent this to Pharmacy2U who said it was "downloading as we speak" - the "download" never completed after a further 2 days (with no explanation as to what was wrong or if it would ever be fixed).
Managed to find local supply so requested they release the prescription. They said it would be done by 5pm. It was not done so thus far I haven't been able to get my medication.
I received multiple assurances that they were looking into the issue and but then nobody got back to me with any updates until I contacted them again.
Appalling service and dangerous to withhold people's medication for so long without communication.
I strongly recommend you do not use Pharmacy2U”
“Decided to get my medication delivered so it’s easier should have been delivered Friday 11 sept did it arrive no so rang up after a long wait on phone was told we haven’t heard from your doctor but I know the doctor had so cancelled it ,now I’m a week behind what a waste of time”
“Really helpful. When speaking to Chris on the helpline today, he actually called me at 17:07 as the inbound calls were not longer accepted. He knew it was important for me to get my medication and got it sorted for with within minutes.
100% recommended! Thanks Chris!”
“I have been a Pharmacy2U customer for over two years, and despite the first handful of orders going well, for the last 18 months or so I've not had a single successful order.
I have a repeat prescription for a very common medication which I order every couple of months, and each and every time I order the weeks sail by and when I chase they say it's out of stock.
It's basically a waste of my time as I always have to phone them up, go through the arduous phone menu and request that they give me a code so I can collect the prescription from my pharmacy (who, without fail, always have it in stock!)
Use with complete caution, especially if you cannot risk your medication arriving late (or, in my case, not at all).”
“SUCH a terrible experience! Amongst being sent the wrong medication in the past and my orders containing less drugs that ordered... this time takes the biscuit! My latest prescription has been sent to my old address, 60 miles away and they won't send me a new one, claiming I didn't update my address before placing the order (yes I did, a month before placing the order and someone else from your customer service told me it had been sent to my new address)! SORT IT OUT! I am not paying for another prescription because you messed up!”
“Placed an order on 25/8/20 doctor sent prescription on 26/8/20.prescription went missing electronically.they got a new prescription today is 9/9/20 still not arrived rang and told them there service used to be fantastic now absolutely abysmal. You are waiting on the telephone for 20 min minimum on a good day. Then they say it is on the way . If it don’t turn up contact your doctor. . Service is very poor .”
“Medication not sent just left me with no contact they said just leave it to us no hassle not the case really poor service left me without my medication”
“My last 2 prescriptions were paid for only to be told they didn't have my medication in stock. They informed me the prescription was returned to the NHS database and to go to a local pharmacy with 2 codes. Pharmacy insisted I paid again! and to goto to Pharmacy2u for a refund. No refund. Pharmacy2u told me to go to my bank for a refund!!! Appalling service. Shocking. Avoid at all costs.”
“I would give them no stars if possible. I'm steroid dependant and they are always saying they haven't received my prescription from the Dr's to find out they have sent. Not receiving all my meds. This time they split my prescription in half. Received one half still waiting for the other half which has been in their warehouse for days. I need my meds on time.
I've cancelled my prescription and they have given me a number to pass to the chemist.
Awful service.”
