“I am deeply dissatisfied with this company. They consistently demonstrate poor reliability, misleading customers with deceptive information and actions that contradict their promises. On multiple occasions, they have cancelled medication prescriptions, only to be instructed to re-enter them, only to cancel again. They've also claimed medications were out of stock when they were, in fact, available.
This company seems to selectively choose which prescriptions they wish to process, particularly avoiding critical medications, which disrupts their system and causes unnecessary delays. Their business model appears designed to prioritize easier tasks while ignoring more urgent needs, ultimately compromising patient care.
Communication is shockingly poor. Customer service is unresponsive, and they often fail to return calls. Even more concerning, they strategically cancel orders and shift the blame, making it your responsibility to resolve issues that were entirely their fault.
Upon further investigation, it’s clear that this company has manipulated reviews to present a more favorable image, attempting to erase negative feedback. They’ve wasted my time, as well as my doctor’s, and based on others’ experiences, they have put vulnerable individuals who rely on medication at serious risk.
I am closing my account and will ensure that this review stands, no matter how much they try to suppress it. I strongly advise others to avoid this company at all costs.”
“Really similar experiences to others. With Lloyds I got things really quickly. 3 working days and still not approved by GP, never happened before. Lloyds answered my emails really promptly, just get a really bad chat bot. The point of using them is so I don't need to keep contacting my GP. Also, at least with Lloyds you could get a barcode and go anywhere. App is also awful. I miss Lloyds 😞 do not use!”
“Please be careful before you order medication from this company, especially if it's for a course. I ordered something for £189 and it was 'delivered' on my doorstep last Friday, along with 'a signature'.
I was still at work and when I arrived home there was no parcel. I asked neighbours etc, and even went further afield.
Where Pharmacy2U helpful? Absolutely not!
Said they were waiting for a response from RM (I had the images they had) and was today advised to make an indemnity 'claim from my bank'.
I'm now into my second week of not having what I need and they clearly are not interested as long as they don't lose out.
They are waiting for images from Royal Mail, yet I have them as the order is tracked so why not ask? Instead lets drag it out for another week.”
“Reminders are not tailored to your prescription doses. Get notifications that Drs havnt approved your prescription, go to Drs and they haven't even received a request from pharmacy 2 u.
Lloyd ps worked like clockwork, these really haven't got a reasonable system going at all.”
“Worst Customer Service & Scammers
I received a faulty item—great start, right? So, I returned the item removing it from a massive box stuffed paper(Not the actual items box).
Here’s where it gets good: they didn’t even bother checking if the item worked. Instead, they claimed I couldn’t get a full refund because... *drumroll*... I took it out of the giant box they sent it in!
First, they tell me the item’s “unfit for resale” (probably because it was faulty, which was the whole point of returning it), and then—get this—they pivot to: “confirm the item has not been used or opened from the original packaging.” So, which is it? Broken beyond reselling, or magically brand new again? Either they’re running some sort of fishy operation, or their logic is more tangled than their customer service.
In short: avoid this SCAMMY company unless you enjoy being gaslit over basic returns.”
“Absolute disaster.
GP issued prescription.
P2U website (logged in to my account) showed "Everything's on track - waiting for GP" for over 2 weeks. Complete and utter rubbish. The surgery had issued the repeat prescription and it was sat on the NHS spine waiting for P2U to pull it down.
They blamed everybody else when I eventually got through on Livechat.
You cannot call them - they are always too busy. You are told they will call you back within 3 hours: they don't. You just get a "sorry about that" when you complain.
Don't bother with them - Boots are great and always helpful.”
“Utterly awful. Was forced to use pharmacy2u after using the wonderful Lloyd's app for a couple of years. Not only is Pharmacy2u's website and app not fit for purpose, it's impossible to get a prescription in a timely manner. They take forever to process and send. At least with Lloyd's I could request a barcode immediately so I could go to a pharmacy instead. Honestly, if you're contemplating using them, just don't, save yourself the hassle.”
“For the second time my order delayed. I’m disabled and was told I could cancel my order and collect at a pharmacy. They do not phone back. Since they took over Lloyds Direct all my orders have either been delayed or they had run out of medication. I’m leaving them the moment my present order arrives. My advice to everyone is do not use Pharmacy 2U.
Olivia Lomax”
“AWFUL CUSTOMER SERVICE
TERRIBLE! I waited 2 days for my prescription, they've not even posted it, then I tried to get it cancelled and released so I can pickup locally and they said "sorry it's in the final stages of dispatch". The phone system says they are too busy and they will call you back within 3 hours. The live chat is too busy so you need to submit a ticket.”
“Like everyone thought sounded sensible, saving the trips to the pharmacy weather, unavailability etc. Guess what the this shower are worse!
Im now chatting with colleagues at BMA about changed meds etc without consultation General business practices suggest that they some tie up with Fujitsu and Post Office counters....
Its commercial organisation so we expect to look out for being screwed some were down the line but this mob are dangerous. Fortunately my MP lives locally..t heir practices need scrutiny.”
“They need to fix their website.
I moved from Lloyds Direct and I did not have any problems logging into my account with that company. In fact, I have no problems logging into any website apart from pharmac2u.
In simple terms, it for the last few weeks, it is impossible to login in first time. It takes a few attempts during the day. It still occurs after the common trouble shooting attempts. This problem occurs on multiple browsers and even after clearing the cookie cache and allowing pop-ups and redirets.
With the IT knowledge that I possess the the cause of the problem is either the Session Cookie or simply an over capacity issue on their server.
When this happens it is usually a sign that a shoddy company is not maintaining its website.
Hopefully, pharmacy2u will read this review and sort out the problem. The company will lose customers if this annoying and stressful logging-in problem continues. At he very least, if it is a server over-capacity issue, perhaps a message can be displayed on screen telling customers.
I will give them another 2 orders and if the website is still broken in two months I will move to the Boots online delivery service.”
“Sadly all the 1 star reviews are genuine this company is a joke, a great idea but run by inexperienced people, they even have an AI help line which is utterly useless.”
“My prescription was spit over 2 weeks ago as they did not have one of my medications. The. part they did not have arrived last week, the rest of my medication (vital things like asthma inhalers) have not arrived!!! Everyday I check my account and everyday the delivery date gats further away. This is dreadful service - lack of the correct medication could end in someone's death.”
“I was unwillingly switched to Pharmacy2U from LloydsDirect following their merger. Unfortunately, the Pharmacy2U app is markedly inferior to the LloydsDirect one, being both slower to access and less informative. For example, it does not give detailed information about individual medications (stock status, expected wait times, etc).
More seriously, if a medication is out of stock, Lloyds used to give you the initial choice as to whether to wait (dispatching in-stock items first) or to release the full prescription so you could take it to another pharmacy. If you instead wanted a different substitution, you could opt to call your GP.
Pharmacy2U instead automatically contacts the GP for an alternative and only tells you afterwards, and you then have the hassle of calling Pharmacy2U (and waiting for a ringback!) to arrange the prescription release instead. Also, this creates extra unnecessary work for the GP in reviewing Pharmacy2U's unnecessary alteration request as it is only their supplier that is out of stock, not other pharmacies.
I have asked Pharmacy2U to delete my account as I will be switching to a different provider in light of this poorly designed customer experience pathway and the inferior app.”
“My doctor approved my prescription a week ago and it's still not here. I'm awaiting a call back, 2 days later I still havent had it. I've had to go and get an emergency prescription as I get very poorly without my medication. I've tried to cancel my account now which is also proving impossible. I would avoid this company.”
