“I was unwillingly switched to Pharmacy2U from LloydsDirect following their merger. Unfortunately, the Pharmacy2U app is markedly inferior to the LloydsDirect one, being both slower to access and less informative. For example, it does not give detailed information about individual medications (stock status, expected wait times, etc).
More seriously, if a medication is out of stock, Lloyds used to give you the initial choice as to whether to wait (dispatching in-stock items first) or to release the full prescription so you could take it to another pharmacy. If you instead wanted a different substitution, you could opt to call your GP.
Pharmacy2U instead automatically contacts the GP for an alternative and only tells you afterwards, and you then have the hassle of calling Pharmacy2U (and waiting for a ringback!) to arrange the prescription release instead. Also, this creates extra unnecessary work for the GP in reviewing Pharmacy2U's unnecessary alteration request as it is only their supplier that is out of stock, not other pharmacies.
I have asked Pharmacy2U to delete my account as I will be switching to a different provider in light of this poorly designed customer experience pathway and the inferior app.”
“My doctor approved my prescription a week ago and it's still not here. I'm awaiting a call back, 2 days later I still havent had it. I've had to go and get an emergency prescription as I get very poorly without my medication. I've tried to cancel my account now which is also proving impossible. I would avoid this company.”
“Terrible service!!!! Page doesn't work, bots certainly don't and cannot even get my list of meds correct no matter how many times i call them, chat to their bot or try and change it. Tel often not working and just refers you to bot. When finally through I had a horrible conversation with one of their staff 18th July when a woman told me "Well, if you cannot be bothered to go to the Dr's to correct repeat prescription list, then you cannot have meds!!!!" after I told her that I was disabled & had everything delivered !!! How rude is that. They couldn't care less about anyone !!! I'm on valium, many medication and anti-depressants but thinking of quitting all as I cannot fight this lot and fed up with soooooo many other chemists. It's not worth it !!!”
“Absolutely terrible service. I've now been waiting two weeks, and still no medication. I have no tablets left. I can't get hold of anyone - either email, phone or online chat. My money's been taken, but still no prescription. I just don't know who to turn to now. There's only one phone number and it just says that there's no one to answer my call. I wish I could give no stars.”
“I've hardly ever had even part of my prescriptions delivered on time. They offer split orders but then deny those. So far impossible to contact them via email.”
“I've waited for weeks to get hold of my medication, and when I speak to the GP they have said the fault is with Pharmacy2U. The automated line either hangs up, or, if I do get a call back hours later, I get condescending call handlers implying it's because I don't know how to use software. The system still says the order is pending GP approval, but the GP says it's with Pharmacy2U. I'm left completely out of medication and no where to turn.
I would urge caution using this provider, the service I'd had so far has been terrible, the online service barely useable and, as a tech savvy 30-something, that's really saying something!”
“PLEASE PLEASE, PLEASE DO NOT PURCHASE FROM PHARMACY2U, THEY ARE SCAMMERS AND YOU WILL NOT RECEIVE WHAT YOU PAY FOR. CUSTOMER SERVICES ARE A JOKE, ONLINE CHAT IS USELESS, YOU WONT REACH ANYONE BY PHONE AND EMAIL WILL GO NO WHERE. I DOMT UNDERSTAND HOW THE GPC REGULATES OR LICENSES THEM ITS BEYOND A JOKE AND SOMETHING MUST BE DONE. PLEASE FIND ANOTHER REPUTABLE PHARMACY BECAUSE THIS ONE IS NOT IT.”
“Took my money and deleted my order. The website boasts of amazing customer service and offers call backs. Fake! You try calling, go through verification, and - get disconnected as "all the advisors are currently busy". Also, I found out the company was fined for selling details of their customers. Why are they still operating??!! If I knew I wouldn't have had registered”
“Awful! Prescription wasn’t sent out on time. Phoned the company who said they would give me a code to collect it from my local pharmacy instead - pharmacy said the code was invalid so had to pay for an emergency prescription to keep me going. Rang the company to ask them to send the prescription but I wasn’t happy to be charged because of their error and had already had to pay the pharmacy and they refused to help me or refund me or even just send out this prescription for free. Do not use”
“Ok for ordering repeat prescriptions but no good for one-off prescriptions. Was prescribed some antibiotics by my Doctor on Wednesday. Should have been despatched by Friday but now there app is saying despatch will be next Tuesday - if I'd got prescription from my local pharmacy I'd be finished the medication before Pharmacy2U can even get it to me. There is no chatbot (Ana) and when I call the help telephone number there is a message about call volumes being too great and to try another time. I'll be cancelling my registration after I receive this prescription.”
“lloyds_direct took money from me 20 June 2024 for prescription medication. Your no-reply email says thanks for the order, and @Pharmacy2U will supply the order.
Pharmacy2U system is showing no order for me. I run out of important medication in TWO DAYS & YOU OWE MONEY. lloyds_direct & Pharmacy2U I've tried using
Pharmacy2U chat facility, Friday at midday, and your automated bot says you're closed, even though I'm communicating within your opening hrs. lloyds_direct
you have no chat facility available to me, it just redirects to Pharmacy2U.”
“If I could give it zero I would have done. Nobody top speak to, just some stupid bot. Never connects you to a person. I need to get my ADHD medication and didnt want them to take over fulfilling my prescriptions. Appalling excuse for a company”
“Prescription for antibiotics didn’t arrive for a week. There is no way of contacting them or cancelling your account. This is a totally inappropriate way to run a company supplying essential medications”
“As already reported - unable to send an email, unable to speak to a person, unable to get any access to Helpdesk, unable to get any transfer via the bot which keeps asking the same question when I've said NO to question - won't transfer me to close my account, just hangs up.
Appalling that medication is being dealt with in this way. Have now open a NHS Account with Boots.”
“A sham company that must spend a fortune buying reviews on trustpilot and google. Nothing works, especially customer service which exists in name only.”
“Over charged me for a prescription, when I phoned to query just went round in circles with the automated IVR. Eventually a recorded message told me they were too busy and to call back later. Unbelievable.”
“Absolutely useless incompetent bunch of individuals that has ever been invented .
nothing works no promised call backs ,seem to be waiting in a queue for what seems an eternity lloyds was so much better then this cowboy outfit.”
