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Phones 4u Reviews

3.1 Rating 657 Reviews
44 %
of reviewers recommend Phones 4u
Company Reviews Questions Metrics
3.1
Based on 657 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Under An Hour
Read Phones 4u Reviews
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Phone:

0844 871 2253

Email:

socialsupport@phones4u.co.uk

Location:

Phones 4u Ltd, Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-lyme,
Staffordshire
ST5 9QD

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Phones 4u 5 star review on 11th November 2024
Lewis Ortega
Phones 4u 5 star review on 19th January 2024
James Garvey
Phones 4u 5 star review on 30th June 2023
Allan C Thompson
Phones 4u 5 star review on 21st April 2023
Graves C Roman
Phones 4u 5 star review on 12th April 2023
Ian F Jefferson
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
Phones 4u 5 star review on 3rd March 2023
Brandt Moore
6
Anonymous
Anonymous  // 01/01/2019
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Kevin
Verified Buyer
“Received a phone, but had no contract set up on it. After 2 months I still have no contract which was agreed. was pushed from phones4u to contract suppliers and still no final out come. Meaning now I have a phone with no contract and my old contract has now ended and I am paying over the amount for calls and txts. No one took responsibility or ownership in order to settle the problem, even in store was unhelpful. (Harrogate)”
Helpful Report
Posted 10 years ago
Fayez
Verified Buyer
“the phone was meant to be unlocked but it wasn't and i had to have it unlocked poor service even though i was assured that the phone was unlocked”
Helpful Report
Posted 10 years ago
Phillip
Verified Buyer
“I was given False information when upgraded that resulted in P4U having to compensate for the error.”
Helpful Report
Posted 10 years ago
Nathan
Verified Buyer
“its just sell sell sell, no helping the customer get the best deal”
Helpful Report
Posted 10 years ago
Neil
Verified Buyer
“The service in store was very go but the call centre service not as good I'm afraid. 3 times I had to call to get the £100 cashback”
Helpful Report
Posted 10 years ago
Hello Neil, Thank you for taking the time to post your review. I am incredibly sorry to see the level of contact you made in order to receive your cashback. I am glad to see that this was processed in June. Thank you once again and please accept our sincere apologies for any frustration caused. Kind regards, Amy
Posted 10 years ago
Mandy
Verified Buyer
“I am not happy that the phone package should have been £16.99 per month but I discovered when the bill came that I had to pay VAT on top.”
Helpful Report
Posted 10 years ago
John
Verified Buyer
“Went to your shop in Dover 5times to get my phone set up , they did not want to know so gave up in the end. Your man on the phone told me they would. Never deal with you again ,in the end your deal was no better than car phone warehouse, I will stick with them next time. Sorry.”
Helpful Report
Posted 10 years ago
Pauline
Verified Buyer
“Having bought on contract a Samsung GalaxyS4 I find it impossible to send MMS messages. Tech support/cuztomer support difficult to talk to over the phone. Shop assistance at Reading by shop staff helpful but could not answer problem. Vodaphone staff at Farnham excellent service but my phone cannot execute MMS even now after 22 hours. Is there small lrint somewhere that excludes the use of MMZ?”
Helpful Report
(P4U Web) - Posted 10 years ago
Daniel
Verified Buyer
“Didn't tell me about after care until it was to late”
Helpful Report
Posted 10 years ago
Egidio
Verified Buyer
“No comment”
Helpful Report
Posted 10 years ago
Gareth
Verified Buyer
“brand new s5 problem with the camera in the first instance customer services where helpful and said they could exchange the phone but then said i'd have to send it back to them and on receipt of them getting it they would then send a replacement out i then mentioned the inconvenience of doing it this way as i can't afford to be with out a phone and then we got into the arguments of why i could not walk into my local store and exchange it because i had bought the phone on line and phones 4 u have two different operating systems one for online orders and one for in store orders and in this day of wonderful technology their operating systems cannot talk to each other to allow for an easy life for their valued customers as they put it and make something as simple as a phone exchange as straight forward as it should be i've used phones 4 u before on numerous occasions but always in store and not online and have never had a problem the staff have always been polite friendly and up to date on the products so perhaps in this day of modern technology it's best to stick to the old fashion ways of shopping as you get a better service”
Helpful Report
(P4U Web) - Posted 10 years ago
Muriel
Verified Buyer
“When I first got this android phone (I think that's what it's called) I could have thrown it out of the window and yearned for my lovely old phone but I'm begining to get used to it and don't loose my temper quite as much. The fault, I'm sure, is to be laid at my door or, perhaps to be more correct, at my fat fingers. Nothing wrong with the phone but perhaps my age. Having said that, one must keep up with progress and I have to show my grandsons how clever i am. This last statement would have them in fits of laughter.”
Helpful Report
(P4U Web) - Posted 10 years ago
Brian
Verified Buyer
“I ordered a new phone. Due to an error by them, 2 were sent to me . I returned one but unfortunately Phones4U had registered the other one with EE. This meant that my original number did not transfer to my new phone. Over the following two months i made countless phone calls and sent emails to them and visited their stores, asking them to resolve the problem with the number.Although their staff promised to sort it, each one failed dismally. It was only when i contacted EE directly that this was finally resolved. My experience of dealing with this company proved to be stressful, frustrating and annoying and i will not be purchasing my next phone from them.”
Helpful Report
Posted 10 years ago
Linda
Verified Buyer
“A customer service advisor me to talk about an upgrade as mine was due ,But because it was not due until a week later he said we could have a new phone but only from him. He kept my husband on the phone for over an hour and as I had all the payment details he then wanted to talk to myself but as he was on the phone for so long I could not speak to him and told him to call back but he didn't. I rang him back but couldn't get hold of him so Iwe went through all the details again. After the details were taken he said the phone would be with us in the next couple of days when it did not arrive we rang customer services to ask where the phone is and they said we could not have it until the contract renewal day, Which if we would have known that we could have gone into the shop. When it did finally arrive it did not work so we got back on to customer service and they said they we would have to send it back and wait to get a new one. We tried to take it back to our local shop but they could do nothing for us as it was arranged on the phone. All in all it was a very disappointing experience with promises not being met and all the phone calls we had to make even to I phone themselves which were only. the most helpful in all of this. So we have reached a decision that when our phones are ready for an upgrade again we will NOT be using your company.”
Helpful Report
Posted 10 years ago
Craig
Verified Buyer
“Good, helpful staff. Friendly and knowledgeable. I would use again.”
Helpful Report
Posted 10 years ago
Alice
Verified Buyer
“I wasn't happy at all with the service I received I waited over two months for money they promised me and still I had to ring to enquire what was going on. I then had to wait a further 2 weeks for it to arrive in my bank. So I don't think I will be using there services again.”
Helpful Report
Posted 10 years ago
Allyson
Verified Buyer
“I was very happy with the person i spoke to and the help the gave me. But while trying to make my mind up to what phone i would like i chose this one because i was told with having a toddler the screen was shatter resistant. Clearly this information was incorrect as my daughter just dropped my phone in the kitchen which will now cost me to fix. The main reason i took this phone was because of the information i was given on it, which is incorrect.”
Helpful Report
Posted 10 years ago
Hi Allyson, Thanks for getting in touch and leaving some feedback.. I'm sorry to hear your phone screen has been damaged. The Nokia Lumia 625 does have Gorilla Glass 2, which means it has been strengthened. However, I'm afraid it can still be damaged. This would not amount to mis-advice from the sales agent. I hope everything else is running smoothly and apologies over the experience you have had to date. Thanks again, Hugh
Posted 10 years ago
Coiln
Verified Buyer
“I was hard sold my new samsung s5 told 37.99 a month and 100 pounds cash back. Took 4 months and waiting on the call being listened to by phones for u. Not happy at all with service would not deal with them again.”
Helpful Report
Posted 10 years ago
Gail
Verified Buyer
“Phones4u basically sold me a phone package that did not exist, when I rang to complain, they listened to the call that the salesman had made and it was clear he was in the wrong. Phones4u have given me compensation, but I have to say the girls attitude on the phone was terrible. I won't ever deal with them again”
Helpful Report
Posted 10 years ago
Caroline
Verified Buyer
“Disappointed that the promise of free trainers never arrived. Now wondering if it's just a gimic to make people sign up.”
Helpful Report
(P4U Web) - Posted 10 years ago
Phones 4u is rated 3.1 based on 657 reviews
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