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Pierced Universe Reviews

3.8 Rating 121 Reviews
70 %
of reviewers recommend Pierced Universe
3.8
Based on 121 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
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Pierced Universe 5 star review on 9th November 2024
AnnH
Pierced Universe 5 star review on 9th November 2024
AnnH
Pierced Universe 1 star review on 25th October 2024
Anonymous
Pierced Universe 5 star review on 16th October 2024
Alex
Pierced Universe 1 star review on 6th September 2024
Carrie-ann
Pierced Universe 1 star review on 1st August 2024
Aaron H
Pierced Universe 1 star review on 1st August 2024
Aaron H
14
Anonymous
Anonymous  // 01/01/2019
My experience with Pierced Universe was awesome! My order shipped very quickly, arrived well protected in bubble wrap and an envelope lined with more bubble wrapped. My tragus earrings and nose screw were in perfect shape, quality was excellent, fit was perfect and just what I expected. Crystals were good size, noticeable but not overwhelming, their sparkle just enough to catch your eye. Excellent correspondence by email, quick responses, would recommend to everyone to browse their site - you're sure to find what you've been looking for and can order with confidence that you will be looked after.
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Posted 2 years ago
Great products and awesome customer service. No surprises- jewelry is just as it appears on the website. I've ordered a few things over the years- plugs, expanders, bar bells. Nothing looks or feels cheap when it arrives. Everything has lasted well even with daily use. I was motivated to post this review because of my most recent experience with their customer service though... My order was unfortunately stolen at our apartment's mailbox after delivery. I was pretty bummed to say the least. I reached out to customer service and received a response in less than 24hrs! They offered to re-send the product at NO CHARGE and even offered to send it to a new address this time around so it would be more secure after delivery. Communication was friendly kind and quick. The wooden spiral expanders were sent to my friends place and arrived 2 days earlier than expected. Now I'm happily stretching from 0 to 00 ☺️. Thanks again!!
Pierced Universe 5 star review on 2nd November 2022
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Posted 2 years ago
Great customer service, fast response and great selection. I will use again.
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Posted 2 years ago
Had a wonderful experience with Pierced Universe! I had accidentally ordered the wrong items and they helped me figure out what sizes I actually needed and even gave me a coupon towards my next purchase! The customer service agent was so sweet! Will be buying again!
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Posted 2 years ago
Had an issue with my very first order, it was no problem they fixed it right away. Very kind customer service. Price was a bit high. Everything else is was great. I really like them.
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Posted 2 years ago
Accidentally ordered 1 plug and they were quick to ask if I meant to order just 1 or if it was by accident and I needed the pair. I confirmed I did need the pair. They then sent me 3 by accident and just let me keep the 3rd plug. Great customer service and very nice quality product. I always get compliments when I wear these!
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Posted 2 years ago
Amazing customer service!! The mailman lost my package but they were able to send out a replacement free of charge! They were quick to respond too. My belly ring is beautiful and I can’t wait to put it in.
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Posted 2 years ago
Customer service is everything and they were wonderful to work with! I ordered my daughter some earrings and the post were a bit too long so I contacted them to ask if I could shorten them. The responded very quickly that they would send me new posts! Very happy with Pierced Universe! I’ll be buying all her earrings from them!
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Posted 2 years ago
My 13 year old daughter dropped the back of her nose ring that she ordered from pierced universe. It was lost forever. They graciously are sending out a replacement. Averted a huge crisis. Thank you so much for your fantastic customer service!
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Posted 2 years ago
I received my order very fast. I am a septum piercing newby and my inexperience caused me to lose one of piercing balls almost immediately:( I reached out to via email to Pierced Universe and explained my situation and not expecting to much- they responded immediately back with a $10 coupon for a replacement order! I was very happy and their customer service is top notch. Definitely placing more orders in the future!
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Posted 2 years ago
My order was delayed to about 17 business days by Canada Post. I wasn’t sure if the package was lost but the business sent me a replacement package which was very kind. Their email response time was incredibly fast and I wasn’t left waiting for their response for days. It was my first purchase from them but I will definitely be making future purchases from them!
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Posted 2 years ago
The time between order confirmation and shipping confirmation was VERY fast, as well as the shipping. I’m only 1 state away from the shipping location so it didn’t even take as long as the 3-5 days. My jewelry arrived in bubble wrap, individually sealed in bags, and was very high quality! I made a mistake on my order by selecting the wrong size but the customer service team was very cooperative helping me fix this! Because of their great customer service, I placed an additional order with them and can’t wait to get them! :)
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Posted 2 years ago
The shipping was fast, the jewelry was great quality. I will definitely be buying from here again.
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Posted 2 years ago
I had placed an order and realized afterwards that I had forgotten something so placed a second order and contacted Pierced Universe to ask if they would combine the shipping. They did, first thing next day, terrific customer service. The titanium cartilage hoops are awesome, exactly as described. Ordered Sunday, arrived Friday, well within the stated shipping time. I will absolutely be ordering from Pierced Universe again!
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Posted 2 years ago
I have placed several orders with Pierced universe in the past year or so and give them a solid 10/10! The items are always exactly as described and of good quality in my opinion. On the one occasion where there was a hiccup with the shipper, pieced universe’s customer service was outstanding in resolving the issue. Love these guys !
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Posted 2 years ago
I made a mistake in my email adress and hadn't received a confirmation for my order. I wrote to them on a saturday evening and b y the next morning i had the confirmation email plus details on the delivery and everything. The service was super fast, efficient and very curteous. Plus the items are good quality and prices are excellent.
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Posted 3 years ago
10/10 for everything! By far best quality jewelry for the price and it shipped so fast I couldn’t believe it. I’ve been looking to replace all my piercings with titanium for the longest time but never could I find a place that has it all until now. Like I said before 10/10!
Pierced Universe 5 star review on 9th March 2022
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Posted 3 years ago
Changed my earrings to all titanium threadless and all my issues went away! So glad I found this company!
Pierced Universe 5 star review on 24th February 2022
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Posted 3 years ago
Stumbled upon Pierced Universe when I was looking to change out my piercings & omg they have so many cute options!! Their customer service was amazing. I was really confused about the sizes and they helped me decide on the right ones to get. Overall such a great experience, I’ll definitely be shopping with them in the future!
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Posted 3 years ago
I have been eagerly searching for a place to get my piercings from and found Pierced Universe. I got some new monroes for my ears and am absolutely in love with them! I also have pretty sensitive skin and was so happy when I had no reactions :) Definitely will order again!!!
Pierced Universe 5 star review on 18th February 2022
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Posted 3 years ago
Pierced Universe is rated 3.8 based on 121 reviews