Pierced Universe Reviews

3.9 Rating 120 Reviews

71 %

of reviewers recommend Pierced Universe

Company Reviews

Questions

Metrics

3.9

Based on 120 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.9 out of 5

Popular Questions:

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Customer Service

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How quickly does Pierced Universe resolve customer queries?

Helpful Report

(1 month ago)

Greater than 39% of reviewers feedback is Pierced Universe resolves customer queries in 2 - 3 hours.

Helpful Report

(1 month ago)

91.67%

Industry Average

“ The customer service is quick to respond and very kind. I made the mistake of shipping to a wrong address and thought I hadn’t received my order yet. I explained the mix up and they resent my order to the correct address. They didn’t have to do that at all but I am very appreciative they did! ”

- Anonymous

“ Excellent products and customer service is fantastic. Prompt, professional, and helpful responses, going above and beyond, if there is ever a mistake they will fix it immediately - and fantastic products. I’ve been a customer for years and this will continue to be my go-to shop for my body jewelry ”

- Amanda

“ Awesome customer service my package got lost in BC they are sending me a new package :) ”

- Anonymous

Pierced Universe Reviews

Customer Service - Good