“I’ve given Two stars as the two times I’ve used this company the engineers have been polite and professional so it’s no reflection on them at all. It’s the company and it’s clear ethos which is clearly the problem. I went to this company because I thought I couldn’t go wrong, paying a premium but none the less at least I could be sure I wouldn’t be messed around. My problem was a rip in washing machine seal. As mentioned on the phone it was visible and the only problem. They told me the engineer as with all trades has to make an assessment. No problem. He arrived and writhing 30 seconds confirmed the problem then to tell me the seal could take up to 5 days to arrive. I have a 10 month old baby and a week of washing. So Pimlico plumbers think it totally acceptable that in the middle of a crisis people pay £100 for a 30 second diagnosis and then wait the necessary time and pay another £100 plus parts a total in excess of £260 for a split in a washing machine seal. When I rang back to say it would be helpful to mention whilst waiting days for an engineer to order the part if you know what it is so that in for the rest of the 59 minutes 30 seconds I’ve paid for aside from the diagnosis work could be carried out I got a two minute plus rant down the telephone. The complaint got passed to there department to deal with and I got generic emails with the same shpeal and telling me had they of mentioned to maybe order the part to save another £100 call out fee and 2 weeks worth of baby washing on a London lockdown it may have been wrong part and lead to another complaint. It wouldn’t as I’m not sure if they know but you can return parts very easy. Do your self a favour.. research what’s wrong with your appliance, order the parts from manufacturer and call an independent contractor not these guys who are out for the extra hour fee and not the long term business! £260 plus for a door seal.. I’ve ordered it from the manufacturer and I’ve got an independent fitter coming for half the price!”
“They have offered me fantastic service.
I was awoken in the early hours of a Tuesday morning with the sound of a drip drip drip from my ceiling.
To my horror I had a leak. My first thought was the water tank in the loft. I called Pimlico was greeted by a lovely man who answered the phone very promptly.
He made me feel at ease and within the hour I had a plumber attend who confirmed that a valve had given way on the tank.
Luckily he had one in the van and within an hour, the replacement was done.
Very well done Pimlico.”
“I required assistance over christmas hanging christmas lights on my guttering. This was too high for me and i didnt have the ladders.
Adam from pimlico plumbers came and installed them very quickly. I didn't have the hassle and the family were pleased.
Thank you and happy new year.”
“i had a lovely engineer attend to my dishwasher. Only a minor blockage and so glad the issue was not a largely expensive one.
So happy with the overall experience and fully trust them.”
“Very good experience from the offset, very polite call centre.
Engineer dispatched within the hour, the engineer was very clued up and informed me of everything so i had a full understanding of the issue with my cylinder.
I was offered a repair or replacement and received the quotes the same day.
Great peace of mind, thank you.”
“I had a leak coming through my ceiling, i called Pimlico and they were at my property within 20 minutes!
I will definitely be using them again, but i hope not for a while haha
Thanks guys!”
“Yesterday Danny from PP removed the old macerater from my downstairs WC, fitted a new one and installed a new lavatory and cistern. I could not be happier with the quality of the work and Danny’s pleasant and helpful attitude. I will definitely use PP again. The price was reasonable too!”
“The engineer who attended was not interested in finding the source of the leak, or to minimise the damage. It was me who had to manually shut off the heating exchange unit where we saw some water near by. It was obvious that the source of the leak was somewhere very near. He was actually putting his hand on the source and did nothing. Two days later when I had another engineer to have a look he saw that the joint just behind the unit, which your engineer was touching, has dislocated. All the engineer wanted was to call for another team to pull the ceiling down and investigate the piping from the boiler to the unit, while the problem was a very simple one. So, I am very very disappointed by the attitude and honesty displayed. They are not interested in solving people's problems, only to maximise their workload and income.”
“Charge Additional 20% after agreed Fixed price quote.
Big Job badly finished. Very expensive price agreed. In addition, they charged an additional 20% which was not referenced in their written, negotiated and agreed estimate, nor indeed are any of their terms of service incorporated by reference. Terrible way in dealing with complaints. BEWARE Read in full the Service T&C, are misleading.”
