“Receivw product on time but what a disappointment on first use. One speed, meh, and different pulses, all at meh speed. Threw it away after one disappointing, frustrating use. Wasted almost $50 bucks. Will go to Hollywood to buy in store next time.”
“I didn’t even receive my order. I track my orders. It came to my post office but the mailman didn’t even delivery it. Send it back to Leeds. I’ve email the company and asked for my refund. But they jus gave me 10.00 back and order costed 43.86. I will never order from this company again.”
“The most amazing company to buy from!!! Top quality toys and the most discreet packaging too. Items always arrive on time and offer price matching if you find a lower price within 33 days of your purchase.
No wonder they keep winning awards and are the #1 sex toy web company for the past 15 years!!!!”
“I have ordered from this company a few times. This is the first time I had issues. 4 of my items were visibly opened. One was soiled with lint and finger prints. Shudder to think what else. Other item had a dirty box that you could see had been opened. Inside the packaging wasn’t sealed and had a broken remote. Other item has glitter or something on it. Also not in a sealed package. The balm had black specks in it. The last two items are in closed packages. One with signs of damage to the packaging. Cardboard partially ripped. I opened that item and it looked clean. Other is shrink wrapped. I have not opened it. I have emailed the company multiple times and provided pictures. No response. I tried calling but it’s an automated voice. I ordered a Uv flashlight on Amazon. Hopefully it works. I want to see how clean these products are. I’m so disappointed and frustrated with the lack of cleanliness and service from this company. I will definitely be calling my banking institution and BBB. I don’t work hard to throw away $190+. I will also be looking into other support like You Tube reviewers as well as other social media. See if other people are having similar issues with this company. So very disappointed, and out a lot of money. Shame shame shame.”
“They sent me a defective product and refuse to email me back or send a replacement! Terrible customer service, and their products are piles of garbage!”
“NEVER ORDER FROM THIS COMPANY. They have no morals. They sent me an item that was already previously cut open and used. You can clearly see that they item was cut by scissors and they refused to give me my money back!! What a joke. So disgusting and disappointing.”
“AVOID THEM AT ALL COST SHOP ELSEWHERE....I made a purchase from these idiots only to never receive my package. You buy something and yes they ship it and give you a tracking number. However the fun doesn't end there they ship it with one carrier then they transfer it to the local guys to deliver to your home. Only it never makes it and now you have to track it and one is blaming the other the missing package. SO MORAL OF THIS IS GO ON AMAZON OR ADAM AND EVE FOR YOUR PLEASURE TOYS JUST NOT HERE THEY OFFER ZERO REFUND FOR YOUR LOST PACKAGE NEVER MAKING IT TO ITS DESTINATION.”
“made an order, got the order and it was defective i contacted them time and time again no satisfaction at all , they just took my money and gave me pure junk ! save your money shop somewhere else.......”
“If there was a zero stars this would be appropriate. Paid in full and never received my items. No response to emails nor can you get anyone on the phone on the 1800 they provide for customer service. Scam!”
“I purchased an order 2 weeks before Valentine’s Day just for them to mess up my address which caused me to never receive it, i contacted them and they acted obliviously and never apologized.If I could give 0 zero stars i would cause the customer service was awful!”
“It's a scam. It's hard to tell since for some reason its the first site that comes up on google when searching for sex toys and it has "positive reviews" which I sadly realize are probably bots. But I made a purchase and get a very suspicious email from them saying that my billing address was not correct and the order couldn't be made, which is a blatant lie because money was withdrawn from my card meaning that the billing address was right. The kicker is now they're telling me to repurchase the item if I still want it meaning they're so adamant amount scamming more money out it.”
“I ordered from pink cherry November 29th of 2021 for the 1st time. Around December 9th I get a text message saying DELIVERED. We look everywhere including asking neighbors and nothing. I contact Pink Cherry and they LITERALLY told me to wait 10 entire business days for their lost package investigation. At this point I am livid. Mind you a weekend was coming up which already was placing me in the WAIT EVEN LONGER window. 10 days regardless would have taken me into a weekend one way or another so now I'm angrier. So 13 days go by including the weekend and I reach out again explaining no package arrived and that I wanted a refund. The rep literally asks me "WOULD YOU PREFER A REPLACEMENT OR A REFUND? WE WILL MOVE FORWARD WHEN WE HEAR BACK FROM YOU." So am I crazy or did I not ALREADY say U wanted a refund? Why are they asking me a question that was already answered? Which shows how much attention they pay or if they even read the entire message. I then say "I DID ALREADY SAY I WANT A REFUND. THANK YOU!" So they reply saying "WE HAVE REFUNDED YOU FOR ORDER such & such BUT IT CAN TAKE UP TO 8 BUSINESS DAYS FOR YOUR FUNDS TO DEPOSIT BACK TO YOUR ORIGINAL PAYMENT." So not only did I have to wait 13 days to request a refund but then another 8 more which include a weekend so technically 11 more days?
This company is absurd and flat out has no respect for buying customers. Their ratings overall make sense now at 3. Something stars. If it were up to solely me, They'd have no stars.
Never again and don't recommend at all.”
