“I ordered a bunch of roses with lily’s for my mum the roses were dead by the 3rd day and the lily’s dident even open and went brown very disappointed I’ve added a picture of what they should have looked like and what they actually looked like”
“I ordered my flowers to be delivered for marriage party at Double tree by London Hilton with zip Code and mobile number of recipient. They did deliver my order and they refused to refund me. They have a very noxious customer service and stipend. Very bad experience to face such customer service. Their offer to resend it and I told them that marriage party is over. However no solution and no money back”
“The flowers were ordered for our 30th wedding anniversary, which fell on a Sunday. They were supposed to be delivered as a surprise on the day. They did not arrive. Apparently Royal Mail don’t deliver on Sundays - so why take the order in the first place unless you intend to use an alternative delivery service? They eventually arrived late on Monday afternoon, obviously worse for wear as they had been packed in the box in a heatwave somewhere waiting to be sent. Consequently, within about 4 days of receipt the flowers were near enough dead and had to be binned. The whole experience is very disappointing and we will certainly not be using or recommending this company to anyone.”
“AVOID USING
extremely poor customer service, ordered flowers that were 2 days to be delivered worse of all they posted them with Royal Mail so the flowers were in delivery mode for 3 days, you can imagine they did not arrive in great shape. No responsibility taken. Horrid customer service. Shame…..”
“Your company is a scam taking money from people and not delivering I am 80years old and you have not delivered flowers I ordered for my niece who mother had passed away. There is nobody who can help your customer service is rubbish and I hope you get bankrupt. I wish I looked at all these reviews and can see that 90% of your customers have had the same experienc.
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N”
“I still have not had a replacement the flowers l got for Mother’s Day only lasted a day will never order here againj no they were ment to send replacement never arrived terrible customer service”
“The flowers I ordered were not delivered and no attempt was made by the company to send tracking for the delivery. There is no customer service to enable you to communicate with them and you just get frustrating automated replies. There has been no confirmation that I will get any refund. It is by far the worst company I have ever had dealings with. Looking at some Trustpilot reviews it looks like a completely different company people are talking about.”
“well week later all dead, looked rough from day one, after peeling off some leaves heads feel off. tried to contact prestige flowers. guess what answers phone constantly busy, website really hard to get to complaints, i give up ...”
“Firstly the vase i ordered for mothers day with the large rose medley bouquet was not sent. Yes they arrived on mothering sunday by royal mail but not in water they came in a flat box which i find weird as they were ordered on the thursday and this company only has work hours from 9 to 5 mon to fri. The flowers had browned by tuesday which is two days later and my mum threw them out and didnt tell me so i wouldnt be upset by the £49.99 price i paid. Thirdly i contacted them by only way email they took days for reply which was please send photos of flowers so i replied my mother has allready binned them and doesnt use a smartphone. My mum is 66 and has been able to keep flowers alive for 2 weeks trimming feeding etc and knows not to keep them near a heat source. So after near on 2 weeks from first complaint i have now been offered a ten pound voucher for their company now i dont feel that is fair. I had asked them to replace the flowers and not a refund but thats what after 2 weeks they have offered me. I would not reccommend or use them again as they are very unprofessional and have really poor client custom. Im so angry with them for the let down for my mum. I could have bought okay a smaller bouquet from M&S for £15 and got a seven day guarantee on the flowers and lastly the £6.99 delivery charge is shocking whilst spending near £50. I hope this helps people as im totally un happy with them on every level. Terrible performance no stars just a stick from me sadly!!!!!!!!!”
“I received replacement flowers after complaint regarding Mother's day flowers. Not much better in quality. Gerber daisies are pathetic. Really people, buy your flowers in supermarket. You see what you are getting and value for money. Still would not recommend Prestige flowers at all.”
“Rubbish service with Mother’s Day flowers arriving the day after Mother’s Day, ad being fobbed off with excuses from customer service. Will not use this company again. I should have read the reviews first!”
“-1 No flowers, no customer service, no explanation, and no way to contact a human to extract a refund. As a company they stink and deeply disappoint. Unbelievable, but pass the word on.”
“I received flowers from my son for Mother’s Day a day late and bunch received were very bright cheap coloured same type of flower in all bunch they looked fake or had been dyed !”
“Customer services are so bad they only care about a sale not the satisfaction of there customers
They have awards for their flowers but I would put money they don’t for customers satisfaction
Please think before giving them your well earned money”
“Shocking!!
Waste of money!!
Flowers still not delivered from 8th February & were meant to be Next Day Delivery!!!
Waste of time trying to contact anyone!!”
“Absolutely shocking service from this company. My son ordered Valentine’s Day flowers for his girlfriend to arrive on Saturday 12th as they weren’t together for Valentine’s Day. The flowers didn’t arrive on Saturday, they didn’t arrive on Sunday either. They did arrive on Monday however, what a disappointment. £40’s worth of flowers that didn’t resemble what he had ordered … a few wizened looking roses that were past their best, a few lilies that were half dead (some cut three inches from the flower so wouldn’t have gone in a vase anyway) and a green leaf filler that had started to wilt. My son has subsequently tried to contact Prestige Flowers on numerous occasions - they do not answer the phone, they refuse to have online chat when they find out it’s a complaint, they do not respond to FB messenger and don’t answer their emails either. What a way to treat your customers - sending out poorly looked after and cared for flowers to begin with and take the money in the knowledge that they won’t be held accountable. Whatever you do - don’t order from this company. They hide behind great photos and slick marketing but don’t follow through. Ripping off hard working people in this current climate is unforgivable.”
“Tried this company for the first time.. Amazingly poor experience and service!
(1)They delivered the Valentine’s Day special flowers I had ordered one day early on Sunday 13th Feb!! (2)My girlfriend was not home so they left it on her front doorstep. (3)To make things even worse it was RAINING so it was all soaked!!!! I emailed to ask for some help or an explanation and they got very defensive and made up a load of excuses and offered no productive help at all.(offered me a £10 off my next order coupon.. which is just insulting considering i ordered their GRAND GESTURE flowers package and spent a total of £180! Why would i ever want to place another order?!!) Emails were with someone called Hibar-noor who was very unhelpful! Ridiculous and unacceptable service after spending £180 i just could not believe it!!!!!! Now has stopped responding to my emails. Absolutely do not recommend and would 100% warn to avoid them at all costs as there are many other shops/websites that have quality flowers and a quality service!”
“Shocking company ,I wish I had read reviews about them .I rdered a bouquet for my sick daughter in law ,to be delivered when she came home from hospital .Ordered on 7/2 for 11/2 delivery ,as of today 15/2 still no sign of the flowers and apparently they have no record of my order ,luckily I have and have filed a dispute with paypal !!”
“Awful, no flowers, no delivery note, no tracking updates, no customer service. Total waste of £40 and deeply disappointed that my partner had no Valentine flowers for our weekend away. Avoid, avoid, avoid.”
