Play It Koi Reviews

Name: Play It Koi
Address: 18411, 36th Drive Southeast, Bothell
Rating: 4.89

4.9 Rating 3,278 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,278 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

sales@playitkoi.com

Location:

18411, 36th Drive Southeast
Bothell
98012

Play It Koi 5 star review on 14th April 2025

Derwin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful and helpful experience getting my malfunctioning uv clarifier back into working order”

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Posted 1 month ago

“Nice plants. Had a shipping issue, no fault of the company. Plants arrived dead. Company immediately replaced the plants which then arrived perfect. Wonderful and easy communication.”

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Posted 1 month ago

“Always super friendly, helpful, and knowledgeble staff. Love buying stuff from Play it Koi.”

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Posted 1 month ago

“Always receive products in a timely manner”

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Posted 1 month ago

“I ordered 3 weeks ago, 4 beautiful koi fish. They arrived on tim, in good condition and exactly what I picked. They look healthy and they still alive in my pond. I really recommend this company If you are looking for some fish.”

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Posted 1 month ago

“Great product!”

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Posted 1 month ago

“Quick shipping, great service as always!”

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Posted 1 month ago

“As usual you had what I needed at a reasonable price.”

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Posted 1 month ago

“Customer service staff responds very quickly. They are courteous, helpful, friendly and knowledgable. I had a problem with my pump and they went out of their way to help me to get it going. It works exactly as I had hoped.”

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Posted 1 month ago

“Great service as always!”

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Posted 1 month ago

“Excellent customer service as always. I have never had an issue via email or phone calls. They always took the time to explain issues in depth no matter how difficult it may to explain via email or over the phone...even though my time zone is 3 hours ahead they always get back to me in a timely manner”

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Posted 1 month ago

Hi Troy, Thank you for your fantastic review! We're thrilled to hear that our customer service has made a positive impact, especially across time zones. Your feedback means a lot to us, and we’re always here to assist with any questions you may have. Best fishes, Kristen

Posted 1 month ago

“I will be installing the filter sometime next week. Could you also recommend me a pump with intergrated strainer for this unit?”

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Posted 1 month ago

Hi Mario, Thank you so much for your review - I will check on this for you and reach out via email! Talk soon, Kristen

Posted 1 month ago

“My spider lily bulbs look so healthy and i'm so looking forward to it's blooms”

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Posted 2 months ago

Hi Sharon! I'm so happy to hear that - we would LOVE to see a photo when it does!! Your can even post it as a review to earn more FinPoints for more beautiful plants!! Best fishes, Kristen

Posted 1 month ago

“Shipment on time. Healthy and strong lotus. The best quality.”

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Posted 2 months ago

Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! pssst- keep an eye on our social media for announcements about this year's Lotus-Palooza! Best fishes! Kristen

Posted 1 month ago

“I ordered equipement anad replacement parts for my pond filter system. Everything arrived promptly, and as advertised. BTW< the price was the best, as well. Ultimately, my UV bulb burned out prematurealy. I contacted Kristen, in Cust Service and she immediately submitted for warranty. I could not ahve asked for better service, and wil definitely be ordering any future needs from them”

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Posted 2 months ago

Hi Matt! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 1 month ago

“Very happy with placing order and delivery status! It’s why I chose play it koi. So excited to get this filter running! I’m from New York City little too cold but I will enjoy this set up next month! Thank you so much!”

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Posted 2 months ago

Hi Jose! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 1 month ago

“My order rrived much sooner than anticipated.”

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Posted 2 months ago

Hi Paul! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 1 month ago

“Everything came quickly and worked perfectly!”

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Posted 2 months ago

Hi Charlene! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 1 month ago

“Fast service as usual”

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Posted 2 months ago

Hi Randy, Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 1 month ago

“I have used Play it Koi for years for my koi pond supplies, and have never had an issue with any of it. But my recent order had a few. Stressed out on the fact that my relatively pricey order ($350) was damaged and anticipating push back from PIK, I reluctantly called them. Only to be greeted by the most pleasant, friendly and personable individual I’ve dealt with in a long time. Kristen M. was amazing! She was quick to put my worries at ease and right away made me trust that PIK would fix the issues. She was quick to respond to correspondence and got me the replacement parts I needed quicker than a rat eyed snake can whip a yarn. Jeremy K”

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Posted 2 months ago

Jeremey, this review made my day! Please do not ever hesitate to reach out if there is ANYTHING we can help you with in the future! Best fishes, Kristen

Posted 1 month ago

Play It Koi is rated 4.9 based on 3,278 reviews