Plumbers Stock Reviews

Name: Plumbers Stock
Rating: 4.88

4.9 Rating 1,314 Reviews

97 %

of reviewers recommend Plumbers Stock

Company Reviews

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Metrics

4.9

Based on 1,314 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Phone:

435-868-4020

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Plumbers Stock 5 star review on 28th February 2024

Anonymous

Plumbers Stock 5 star review on 1st August 2022

Plumbers Stock 1 star review on 4th May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good and flexible customer service. the call agent Ann was excellent.”

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Posted 2 years ago

“Great customer service”

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Posted 2 years ago

“I needed to cancel an order & Crislen took care of that very quickly & pleasantly. It’s nice to be able to actually talk to a person & get your issue resolved! Thank you!!”

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Posted 2 years ago

“Very helpful representative. She made the return process easy and fast.”

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Posted 2 years ago

“MJ was of great help!! I ordered something on 7/7 and hadn’t received it yet. He checked and said it is due to be delivered tomorrow, 7/22. Thanks for your help MJ! You were great!! I look forward to receiving my order!”

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Posted 2 years ago

“I received an email indicating my credit card was denied. I spoke to Deane at customer service. I must have entered the card number wrong. After reentering the info, everything was fine and my order was processed for shipping.”

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Posted 2 years ago

“There was a delay in our receiving a replacement kitchen sink sprayer and I called customer service and two individuals there responded promptly. I spoke to Bernard Mijares earlier today and he answered all my questions and confirmed that the shipment would be delivered to us today.”

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Posted 2 years ago

“They answer the call the courtesy and kindness”

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Posted 2 years ago

“We had an order that had been cancelled over the phone that didn't get cancelled in their system. The first time I called, the individual stated she could not help me. I called back and spoke to Grace and let her know the situation. She told me she would work on it for me and she called later in the day and had been able to get this order cancelled and the money refunded to our card. We are more than grateful for Grace's tenacity in helping us with our situation. We will continue to use Plumber Stock not only for the great pricing on items we use for our customers, but also for the impeccable customer service we received as well. Thank you, Grace & Plumber Stock!”

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Posted 2 years ago

“Customer service representative promptly answered the phone. My request was to verify that a particular item was in stock. She not only looked it up on her system, but she also called the Tennessee warehouse to have them verify that it was in-fact in stock. Then she offered to help me place an order. Extremely helpful!”

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Posted 2 years ago

“I had not received any info re my order for a water pump for my water fountain. I phoned and was graciously assisted by Bernard. Thank you so much for the assurance as to sending date and assurance I would be notified. While it has taken longer that I had hoped and if I would have gone through Amazon, I have been assured it will be here in time for the gathering at our home. Thank you Bernard. Sincerely, Ray Kruger”

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Posted 2 years ago

“I didn't automatically receive an email when my order shipped so I called customer service to inquire about the order. MJ was very helpful and friendly. He found my order and emailed the tracking info I needed. The order arrived on time and was correct.”

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Posted 2 years ago

“I called to inquire about an order that I assumed went through, although I could not find an email of confirmation in my Inbox. When I called customer service today at 11:38am PST, "DeeAnn" responded and quickly found my order, reassuring me that it was on its way and then she also resent the original email that I had not received in order to confirm. She was very courteous and helpful and provided "5-star" service. Thanks, DeeAnn! KW 7-20-22”

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Posted 2 years ago

“There was an issue on the website where the item's page was no longer loading for me, and Bernard was very helpful and just took my order over the phone. Although he listed the support ticket email as "possible fraudulent order".. which kind of gave me a shock, it was a helpful call and while my item hasn't shipped yet, so far everything seems good.”

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Posted 2 years ago

“MJ was very helpful and responsive.”

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Posted 2 years ago

“Customer Service - Bernard is extremely helpful and pleasant.”

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Posted 2 years ago

“Great service. Knew what to do and got it done.”

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Posted 2 years ago

“Very friendly and helpful in providing the status update.”

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Posted 2 years ago

“What a pleasure! One quick phone call and the staff was super helpful in cancelling an order I accidentally submitted before it was complete and refunding my charge promptly. When I submitted the correct order, it arrived in record time. Definitely shopping here again.”

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Posted 2 years ago

“MJ was very helpful !!”

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Posted 2 years ago

Plumbers Stock is rated 4.9 based on 1,314 reviews