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Plumbforce Direct Reviews

4.0 Rating 75 Reviews
76 %
of reviewers recommend Plumbforce Direct
4.0
Based on 75 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Plumbforce Direct Reviews

About Plumbforce Direct:

We're not your Average Plumbing Company! We have been working in London for 20 years and in that time have won ourselves the reputation among our customers as one of the most trusted plumbing and heating services.

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Phone:

0203 504 7123

Email:

scott@plumbforcedirect.co.uk

Location:

Plumbforce Direct Ltd4 Old Park LaneMayfairLondonW1K 1QW, ,
London
W1K 1QW

Anonymous
Anonymous  // 01/01/2019
Huge difference in price between quote and actual cost to replace one tap and then it leaked after the plumbers left - leaving it to us to fix ourselves!
Helpful Report
Posted 5 years ago
Rubbish don’t turn up don’t let you know until the end waited in 2 days no show don’t bother
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Posted 5 years ago
Plumber failed to show up 3 times for a job. Terrible customer service!!
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Posted 5 years ago
This is honestly the WORST service ive ever come across. They don't turn up, they don't communicate, they don't fix.
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Posted 5 years ago
Do not use. As many other reviewers on other websites, I had the experience being scammed (over a thousand pounds of damage). Didn't have hot water for a week during which the plumber came in at least 4 times, switched parts and charged us >1k. (Later it turned out none of these parts needed to be replaced). After yet another time they said a new part needs to be bought, I called another service, everything was fixed within an hour, no parts required. Called to submit a complaint and demand a refund, but they keep referring to other people who are "not available" and promise to call back. Never once anybody called back in 2 weeks. They also kept saying that they reply with resolutions to written complaints, but that is a a lie as well. I wasn't sure at first if that is incompetence or a scam, but after reading comments, it's pretty clear it is the latter.
Helpful Report
Posted 5 years ago
Do not use. As many other reviewers on other websites, I had the experience being scammed (over a thousand pounds of damage). Didn't have hot water for a week during which the plumber came in at least 4 times, switched parts and charged us >1k. (Later it turned out none of these parts needed to be replaced). After yet another time they said a new part needs to be bought, I called another service, everything was fixed within an hour, no parts required. Called to submit a complaint and demand a refund, but they keep referring to other people who are "not available" and promise to call back. Never once anybody called back in 2 weeks. They also kept saying that they reply with resolutions to written complaints, but that is a a lie as well. I wasn't sure at first if that is incompetence or a scam, but after reading comments, it's pretty clear it is the latter.
Helpful Report
Posted 5 years ago
I booked an appointment to check my boiler as it constantly shut itself down. The "engineer" came and said I needed a new pump in my boiler, it seems most people needed a new pump if you read more reviews about this company! I was quoted £600 plus vat on the part! A quick google search, the part would costs £150 plus vat!!! If you think this is bad enough, I called another local boiler engineer recommended by a friend, he fixed the problem in 5 mins, he just needed to increase the pressure in the boiler. This company should be shut down! An OAP would probably have handed over the cash! I should have read the reviews of this horrible company first!
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Posted 5 years ago
Plumbforce Direct‎ — www.plumbforcedirect.co.uk— Arrived 6 hours later than scheduled appointment. Didn't fix the problem, didn't clean up after themselves, asked x10 more than advertised on the website, customer service was a total ignorance. Very close to fraud. If you got into this trap, ask your bank for a refund. Changing plastic piece of pipe (£8) should not cost £700. This place needs to be constantly closed. Real reviews are at https://uk.trustpilot.com/review/www.plumbforcedirect.co.uk
Helpful Report
Posted 5 years ago
It should be fixed priced but they told that they need to use special machine and it would cost £390 incl VAT. They lied that there is a lot of work to do maybe 40 minutes or maybe 2hours. I was alone at home with crying kid so actually I was forced to agree. I am not a plumber so I thought that for 2 hours work it normal price. They used that machine for 5 minutes maximum. After 5-7 minutes work was done. When I asked about 2hours job, they simply started to show me that water is running, that everything is ok. So I have not even see that they used it. I just heard sound for few minutes. In the evening my husband called them with complaints as he has agreed for the fixed price, not for the £390 for 5 minutes work. They were very rude and all their arguments were “you know nothing, you were not there”. But they told him that we have 12 months guarantee. That calmed us down. After few months the problem with blockage appears again. I called them about guarantee and now a woman told me that I had to pay for CCTV examination 4 months ago otherwise I have no guarantee (which was not offered or mentioned). So it is my problem. I live in this apartment for 19 months before the first kitchen blocked drain appeared. Now after their £390cost work it appears after 3-4 months. In my opinion it means that the work was not done properly. They do not want to listen to my complaint as they “could not discuss what was 4 months ago” (the words of the person on phone ). THE COMPANY SHOULD BE SUE
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Posted 5 years ago
A 20 minute job turned into 2 days of utter hell. The cost of the work rocked up as the incompetent "plumber" made a pig's ear of everything. There was no apologies or anything, just "I'll need more money to fix that". In the end, I called in another company who sorted things out within 1 hour.
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Posted 5 years ago
Avoid like the plague They failed to fix my pipe leak but still charged me. They refused to come back to do the work properly. I had to call a proper plumbing company to come round and fix the mess that these jokers had left behind. Also, the people I dealt with were extemely rude.
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Posted 5 years ago
Not even worth zero stars. Can’t believe this company is still allowed to operate in the manner that it does. Plumber arrives to replace sink and quote increases on his arrival as he needs ‘additional pipes’. Forced to carry out the work as threatened with debt collectors if I do not want to go ahead. The Plumber returns to complete the Job with no new pipework, overflow is left off and sink is left to leak. Call over and over again to get plumbforce back to fix it as 12 month guarantee has been paid for but 3 times the job is booked in and we wait around for the plumber but no one shows up. When you try to call to chase up the plumber you find your number is blocked deliberately by the company and you can’t get through to anyone at all. An absolute waste of time, this is the rudest and most appalling customer service I have ever experienced. Even if you are desperate, NEVER ever make that first call to this company. It is shocking that they are allowed to trade in this way and from reading other reviews I am definitely not alone.
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Posted 5 years ago
AVOID AT ALL COSTS!! Two plumbers arrived 3 hours late. Per the company's hold music 'we pay you if we're late'. This is a fraudulent claim. They gave a quote of nearly £600 for a faulty ballcock replacement (a job I eventually paid £80 for). I called to cancel any work being done within half an hour of their visit and was promised a full refund by their customer services. Then discovered £290 had been taken out of my account. Called multiple times, was promised full refund again. Never arrived. Direct line that was given never connected. Called customer services again to chase and 'Debbie' hung up on me, saying they wouldn't be refunding any payment. Atrocious company - avoid at all costs.
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Posted 5 years ago
avoid this rubbish company! when you book an appointment, they give you 2 hr time slot, they never show up! they don't send book confirmation, no text msg whatever to communicate to you. when you call customer service at evening, they said they couldn't log into to check if the plumber on the way or not, all they say the plumber should come and of course they never come! wish I read review before I book, completely rubbish!
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Posted 5 years ago
I have used Plumbforce Direct many times, normally there service is impeccable, unfortunately this time they where 1 hour late hence the 3 stars.
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Posted 6 years ago
Plumbforce Direct is rated 4.0 based on 75 reviews