Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.79

3.8 Rating 2,407 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,407 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 27th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phoned 12 noon Friday for urgent plumbing repair. Was told an engineer would turn up before 5pm. No one arrived. Phoned 8:30 am Saturday and told someone would turn up by 1pm. No one turned up again. Terrible service”

Helpful Report

Posted 7 years ago

“I phoned up for my disabled and housebound friend to order a plumber to deal with his one and only toilet which was leaking. I saw the advert that says response 1-3 hours, I thought ideal. I spoke with the guy at the end of the phone and he asked to be put over to the bill payer once I agreed with the price. My friend passed over his card details. After the phone was put down my friend told me the plumbers were coming tomorrow morning which was not what I saw on the advert so I phoned up again and spoke with a woman who said they could come tonight and they would ring me one way or the other. There was no nastiness or anything. The original guy phoned me back up and said there was some confusion and he told my friend the plumbers were coming tomorrow so why was I phoning up to change it? I replied nicely that I thought the advert said there would be a response between 1-3 hours? I asked, "Was that right?" His tone changed to an aggressive one and said "I even told you they would be there tomorrow, not today" which he did not, else I would not have agreed to it. He went on "if you are going to go down the road of what's in the advert..." I replied, "I was just checking I read it correctly." Again, he replied "if you're going to go down the route of what's on the advert, I'm cancelling the plumber altogether, I don't like your attitude." I remained very calm, and asked nicely for his name, he refused to give it asking me why I would want it, I replied "It was standard customer relationship practice to do so." I urge the HR and Customer Services managers of this company to listen to our conversation and judge for yourselves. This point of contact between customer (As all card details were already handed over) and this customer service phone man was appalling. His last call to me was at 16.01 on 19/05/17, lasting 1 minute 29 seconds, to my number ending in 366.”

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Posted 7 years ago

“Solved my hot water cylinder problem which had been an issue for the past six months”

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Posted 7 years ago

“very efficient engineer good at his job”

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Posted 7 years ago

“Responded quickly and dealt with problem efficiently.”

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Posted 7 years ago

“Arrived in the time stated. Was polite and cheerful and quickly sorted out the problem. The cloakroom was left clean and tidy afterwards.”

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Posted 7 years ago

“Quick response and problem solved with great efficiency. We are pleased to have our night store heater back in use.”

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Posted 7 years ago

“Kept me informed about time expectations. Fast and efficient and helpful when asking him advice. Would recommend”

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Posted 7 years ago

“Timely arrival, no nonsense explanation of the issue and offered more than one solution. Great service.”

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Posted 7 years ago

“The Engineer Dave Maxwell came promptly at 8 am. Worked hard and efficiently all day and left the property at 6.30 pm. Left the property clean and tidy and I would recommend Dave to anyone. I will contact Plumbing Force in the future. Thank you.”

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Posted 7 years ago

“The Engineer Dave Maxwell came promptly. Worked hard all day and got the job done. Very efficient and left the property as he had found it. Would recommend Plumbing Force and Dave and will use them when necessary in the future.”

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Posted 7 years ago

“Quick response and fixed the problem with no fuss.”

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Posted 7 years ago

“Not what was expected and no customer service, if something isnt correct Just under a year ago plumbing force replaced a boiler for me, and a few other bits, thought great job. Wasn't straight forward but the people doing it were friendly and helpful and got it done. So I called them for the annual boiler service. OMG how wrong could I have been, the engineer told me they couldnt complete the service, a pipe was leaking in 2 places, the gas pipe wasn't sleeved and identified the flue was fitted incorrectly etc etc there were 5 or 6 points with the original installation that needed fixing. This engineer was clearly embarassed. In fairness it was all arranged for Monday morning for them to come back and fix the issues (was told service was FOC and it is written on the work sheet he left me with), and it would be fixed without charge. OK thats great I thought only a day to wait with an unsafe boiler. The original engineers who fitted it came back and spent 4 hours in the house correcting the errors and completing the service. My partner signed for everything as I wasnt there, and I was charged for the service (they take your card in advance so there was no option), they sent me an invoice raised the day before according to the email! Oh and when my partner went to check, another leak had appeared so as they were still in the Van they came back in and stopped the new leak. I called to query why I had been charged for the service, and was put through to Michelle in resolutions, who wanted to know why I thought this would be free, i had explained everything so I thought it would be obvious, she left me with I will look into it and call you back, no call back in 24 hours so I called again still nothing. So far neither myself or my partner have had an apology for the poor fitting of the boiler by the engineers (one of whom is apparently an auditor) originally or from the company i.e. the resolutions manager, we spent in excess of £3500 with them at the time, and no guesture of goodwill for the inconvenience caused, the only guesture appears to have been not charging me for the original service, that couldnt be carried out due to the companies own shoddy work in the first place. I have recomended this company in the past but will never do it again.”

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Posted 7 years ago

“Very efficient and quick response and job completed in a timely manner.”

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Posted 7 years ago

“Very fast helpful service. Arrived same day of call out. Engineer very polite and tidy work.”

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Posted 7 years ago

“Came out when they said they would, it was only to fit a tap and repair leak, but all good”

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Posted 7 years ago

“The gas engineer sent refused to check the gas safety of the fireplace, without a manual, refused to use an online manual and basically did nothing but they collected £94 instead of £79 pounds quoted. I will be taking this forward as this a dodgy firm! Avoid at all cost.”

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Posted 7 years ago

“Martin,the engineer was brilliant,fitted 2nd hand fire and removed my old fire no problem.But the quote did not say about the VAT.Over the phone I was told the charge would be £85 per hour,plus parts.I think that I should have been told the charge was £100 per hour,not£85.00 So I had to pay £50 more than I expected to pay.I feel I should have been told the quote did not include VAT. Bill.”

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Posted 7 years ago

“We discovered a leaked on our bathroom sink and luckily I found them so I gave them a call right away to fix it. The crew came right away to our home and took a look and fixed in just 10 mins. and you wouldn’t how affordable it was. We have been very happy with their expertise, dedication, and well-valued rate for their service. We are looking forward to hire them again for all our future plumbing needs.”

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Posted 7 years ago

“Craig friendly, professional, and explained all the works in details.”

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Posted 7 years ago

Plumbingforce is rated 3.8 based on 2,407 reviews