Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.83

3.8 Rating 2,581 Reviews

73 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,581 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 27th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute shocking company. AVOID! Called out an emergency engineer as my heating wasn’t working (Wednesday). He attended within a few hours (one positive) and proceeded to inform me the issue was the valve which he replaced. Total cost of visit almost £500 for 2 hours work plus part £253. Part online from supplier he said he got it from is £100. Heating has subsequently gone into overdrive and I cannot turn it off. Called the company first thing the following morning (Thursday) and was told the engineer would call me. I heard nothing despite following up 3 times. This morning (Friday) I called again and engineer is off and not back to work until Monday and he will call me then. Informed me that I will be charged if someone else is sent or same engineer attends in person as the engineer had written in the advisory of the invoice that room stat in poor state. This was not mentioned to me at the time nor was there any suggestion that this was a potential cause. I was told it was sorted after he’d replaced the valve. So 5 days of heating on full, radiators boiling hot, cannot switch off all my radiators (have turned down/off the ones I can but they don’t all have a controller), windows open and wasting energy and money. DO NOT USE THIS COMPANY!”

Helpful Report

Posted 4 years ago

“I would not recommend Plumbing Force because my (Aug 2020) experience was they that failed to correctly assess the plumbing faults associated with a non functioning Saniplus toilet, recommended an expensive (and unnecessary) solution, and did not respond in a constructive way to my subsequent complaint to them. 1. I contacted Plumbing Force because i had a saniplus that did not work and I thought it needed replacing. 2. Plumbing Force said they needed to visit to make an assessment of the problem - cost £25 3. The Plumbing Force plumber visited and suggested that he might be able to fix the Saniplus if it was obstructed but the charge would be at an hourly rate - cost £118.80 4. The Plumbing Force plumber did not detect the bit of plastic in the U bend of the toilet bowl, or the bit of plastic in waste pipe of the saniplus pump but did say the saniplus needed replacing 5. Plumbing Force provided an estimate for replacement of the Saniplus (£780 incl VAT plus labour at hourly rate £118.80) which I thought was inflated 6. I bought and fitted a Saniplus (which were available for £500 incl VAT online),- but there was still a problem 7. I contacted an accredited saniplus plumber who found the problem ( a piece of plastic in the U bend of the toilet bowl), and fixed the old saniplus with a new diaphragm/membrane -total cost £140 The end result was that I paid Plumbing Forces £118.80, but took their advice to get a new Saniplus £496.90 (though ignored their estimate of £898.80 to replace the saniplus). The net result was that I paid about £750 to fix a problem that should have cost £140. If I had taken up the Plumbing Force estimate it would have cost over £1000 to fix the problem.”

Helpful Report

Posted 4 years ago

“Had a very bad experience with this company so do not recommend that you use them. They charge upfront and if they don't or cant finish the job they will still charge a very expensive hourly rate. I have complained about them after they soaked my carpet but haven't heard anything back from them. They are also extremely rude on the phone and threatening if you don't pay. BEWARE”

Helpful Report

Posted 4 years ago

“I contacted Plumbingforce to attend a tenanted property of mine in response to the tenant reporting a leak from the shower. They turned up looked at the shower and left without solving the problem or even turning the water off to the shower. The tenant was told that I would receive a report. This never materialised and I was charged £118.”

Helpful Report

Posted 4 years ago

“Charged me £102,for a twenty minute visit,couldn't fix it immediately so the plumber had to come back at a later date,an additional £102 was required for the second visit,plus parts.Way overpriced,I will never use this company again !!!!”

Helpful Report

Posted 4 years ago

“I stressed over the phone what system i was using and they sent someone who wasn`t informed, didn`t know my system and couldn`t help. Wasted his time as well”

Helpful Report

Posted 4 years ago

“Useless, complete waste of money”

Helpful Report

Posted 4 years ago

“Sending the wrong person for the job then charging for their time. Making up stories about parts missing. Staring fixd price quotes which were not detailed. Charging for parts not needed total bill £384 FOR 2 HOURS WORK and apparently an £11 part. Very very bad customer service even worse installer service. It was just a replacement integrated dishwasher. As a pensioner I feel totally taken to the cleaners. Photo of dishwasher not installed no legs no door this was left like this and I was charged £102 for this mess. Then £282 for a 2 hour fitting job!!!”

Helpful Report

Posted 4 years ago

“Called out a week ago and they came quickly. However they could not fix the problem and promised to contact me with a solution with estimated costs.We are left without the ability to use toilets or wash basins. However they took payment without an invoice. I telephoned 4 times and was promised that someone would contact me. Then someone phoned to say that they would provide me with an estimate, to rectify the problem. One week later without any facilities I have heard nothing.”

Helpful Report

Posted 4 years ago

“We already knew that our problem was that we needed a new Kitchen tap and radiator Valve. Plumbing force charged us £100 for 20 minutes to tell us what we already knew. No work was done as he was unable to source what we needed that day. We were then given a quote for over £500 to replace a tap and radiator valve. Ridiculous price! We found a local plumber who did the Whole job for £100 (the price of plumbing force hourly rate!)”

Helpful Report

Posted 4 years ago

“An urgent visit was promised by 6pm, then cancelled and changed to the following morning. I then found a local plumber and cancelled the visit. However, the following morning I was called with an apology that the plumber would be late - I repeated that I no longer needed PlumbingForce and had cancelled the previous afternoon. And now I am asked for a review? The plumbing might be good, but the administration is certainly not!”

Helpful Report

Posted 4 years ago

“Appcerlotley rubbish very rude.”

Helpful Report

Posted 4 years ago

“Did not turn up as promised, then arranged to come later in day, then called to say that they could not attend ! Would steer clear as also hourly charge excessively high.”

Helpful Report

Posted 4 years ago

“wouldn't use again. Too many reasons to write, Very expensive, and don't hold to their word on how much it costs.RIP OFF”

Helpful Report

Posted 4 years ago

“I called for a same day visit as I have a 1 year old and needed our boiler repairing quickly. I was told someone would be here between 1 and 4pm and they would call 30 mins before arriving. By 3.40pm I hadn't received a call so I had to chase and was told someone would contact me. Approximately 4pm someone called to say the engineers van had experienced a problem and he wouldn't be with me today. I was offered an appointment the next day. I was really disappointed that the appointment was cancelled so last minute and we had to go without hot water and heating overnight with a 1 year old baby.”

Helpful Report

Posted 4 years ago

“Just seems the focus was on collecting the 90+vat and nothing else. Engineer told me what I already knew and left and I paid £118 for the pleasure. We will never use your “service” again nor will we recommend you to any of our friends.”

Helpful Report

Posted 4 years ago

“The plumber was polite and helpful but I’m very disappointed with your service. I paid a lot of money for someone to tell me they can’t sort out the problem. You advertise that you can fix all these problems but you don’t have the equipment or expertise. You should make it clear the limited service you offer as I feel I’ve wasted £100.”

Helpful Report

Posted 4 years ago

“An engineer came to check my faulty boiler last week and recommended a part had to be replaced. He said I would get a quote stating the cost of the new part so the job can be completed. However, I have been waiting for a week for a simple quote that I still haven't received. I've been in contact multiple times with customer service and they keep telling me they'll send the quote over the same day. They have failed to send it every time. It seems I have paid for a service that will not be completed properly and I will have to look for another company to restart this process. Very disappointing.”

Helpful Report

Posted 4 years ago

“Terrible, didnt even turn up. Company is a joke”

Helpful Report

Posted 4 years ago

“Received a call on the morning of the job saying that the plumber could not attend due to him self isolating which is totally fair enough. However no effort was made to find an alternative plumber and I was informed the job would be cancelled and I should try somewhere else. Clearly not interested in the business.”

Helpful Report

Posted 4 years ago

Plumbingforce is rated 3.8 based on 2,581 reviews