Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.79

3.8 Rating 2,408 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,408 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 27th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Oh my goodness, I do wish I'd seen all the other reviews for this company and not believed the glowing ones on the home page. ( who put them there ? are they genuine ? ). This is the first time that I've ever written a review of a company to be posted on line but I feel really angry about the service I received from this company who doesn't know the meaning of customer service. The employee who takes bookings and answers the phone is incapable of listening. When I phoned to query the service I received and charges and to voice my complaint she constantly interrupted me and spoke over me. She was deeply defensive ... I guess she's used to these types of phone call. Sadly our phone call was not recorded. This is the lady who took my booking to fix my Keston boiler that is working intermittently but didn't tell me that without the error code, the engineer will not even try to fix the problem. But he will still take my money. He was with me for fifteen minutes, spent a couple of minutes in the room where the boiler was, not sure he even looked at the boiler, and the rest of the time telling me why he wasn't going to look. Then took the substantial call- out charge on my debit card and filled in the companies work form, which I refused to sign as no work has been done. Apparently the owner is called Mr Edwards who will be getting a separate registered letter from me as the first stage of trying to get my money back. If I'd wanted to give away close to £80 on Tuesday morning and see nothing back in return I'd have given it to a homeless charity and not Mr Edwards. Please read all reviews before making a judgement about using this company. .”

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Posted 7 years ago

“Absolute rip off merchants. DO NOT use this company, they are only interested in making money on the call out charge. We called them out to check and fix our saniflow toilet. After 45 mins of so called checkin the pump, motor and apparently for blockages, and the remaining 45 minutes just chatting the plumber said we need a new toilet which will cost a total of £800. They assured us when we called that they were specialists in Saniflo. Not happy with the lack of knowledge their plumber and customer serivice shown, we call another company out who checked and found a blockage in the pipe and also said their was a part that needed replacing and can be replaced. He only charged us £250. We paid 175 to Plumberforce and they did nothing other than come out to make the call out charge money. I will be writing further reviews on this because these people are disreputable. Wembley London”

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Posted 7 years ago

“I endeavour to be a great landlady so when my tenants called out an emergency plumber when their shower wouldn't switch off I was cool with it. However, when the promise was that the plumber would visit first thing and def before noon and then turns up at very end of day and only stays 5 mins to say he'll have to come back 2 days later i do not think it is reasonable to still charge an extortionate call out fee. I tried to reason with customer services but they referred me to their T&Cs that conveniently say they cannot commit to times. I understand T&C's but when a commitment is given over the phone and someone stays in as a result to get the plumbing emergency dealt with then I expect that to be the new agreement. A 5pm appointment does not warrant an emergency rate. Customer service was rude and not willing to discuss at all. When i suggested that I will write a review telling others what transpired the lady actually said that she wouldnt get a plumber to visit to install the new shower. Im not surprised that they take pre payment for everything - looking at the horrendous reviews and reviews pending, it is very clear they routinely rip people off. I think my tenants learnt a valuable lesson to read reviews too now. I can honestly say I will never touch this company again. I can also see extra charges now on my credit card statement - i can feel a battle coming on judging by my previous experience. The plumbing work itself was actually fine by the way - not issues with that but it was massively let down my the cost and customer service.”

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Posted 7 years ago

“I called them Monday at 9am, announcing problems with my boiler.Being promised intervention before 12:00, I waited, waited, then phoned and was told they would come before 2, waited some more to eventually be told they would come before 6pm..... The next morning I phoned and was told I would be visited between 9am and 1 pm. I expressed my surprise, and asked if it was worth waiting. Having got the impression from the person attending on the phone once more that the company could not care less, I told her that if they were not at my house before 1 pm they should not bother calling. Sure enough they called at 12:30 to announce delay, and I told them to cancel...”

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Posted 7 years ago

“The plumber himself was excellent. The fault lay with billing and subsequent contact. The invoice that was supplied was signed by both parties. But it seems that they then charged an extra amount for the time it took him to leave the house, as an extra £59 was taken from our credit card. On trying to speak to customer services the woman was rude and completely vile. She eventually conceded to return the extra debit, but shouted and behaved with very bad grace.”

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Posted 7 years ago

“Broken boiler emergency, at 2.30pm helpfully booked us a visit between 3-6pm at which point we stopped calling round any more plumbers, cancelled afternoon plans and waited in the cold. At 5.15pm we were called to say no one would be coming until Monday. Too late for us to find alternative plumbers. Incredibly disappointed in their service.”

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Posted 7 years ago

“Came very quick and was help full”

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Posted 7 years ago

“They answered the phone promptly and arranged to do the job at time to suit the customer”

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Posted 7 years ago

“My boiler decided to act up just as it was getting colder this winter so I called this company to fix. They promised and delivered and fixed my boiler o.n the same day. I would recommend them to anyone. Thanks.”

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Posted 7 years ago

“did a very good job”

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Posted 7 years ago

“The engineer came the next day.”

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Posted 7 years ago

“excellent service in fitting new gas fire very thorough with his work checking and rechecking for any gas leaks. Highly recommended.”

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Posted 7 years ago

“hdjiashdlkjagdkhsjudsuai”

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Posted 7 years ago

“really happy as we are back to warmth”

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Posted 7 years ago

“I have no hesitations when I say that Plumbingforce are criminal and have caused more issues in my property - and my bank balance - than good. They took payments for jobs that were incomplete. The telephone staff were incredibly difficult to work with. Don't book an afternoon slot, because they'll call you at 5.30pm to tell you that the engineer is not coming. I was offered compensatory labour (but had to pay for the part). Once the labour was done, they sent me a bill for £700 labour which I am still disputing. I have spent hours on the phone trying to solve the issues, but to no avail. They do not respond to complaints and there is no willingness to help.”

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Posted 7 years ago

“The Customer service that Plumbing Force gave was excellent. From Connor in the office who talked me through the various boiler options, to the speed that they were able to replace my boiler and the 2 plumbers that installed my boiler.......all was first class. The boiler was installed in 1 day and had some difficulties involved but the plumbers said that they would not leave until the boiler was working and they were true to their word. I will definitely be using Plumbingforce again and can highly recommend their services.”

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Posted 7 years ago

“Quickly identified and fixed problem with macerator unit (blocked pipe) within an hour. Knowledgable and efficient. Would recommend and use again.”

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Posted 7 years ago

“about from being unable to make the first time given they turned up at the given time and did the work quickly and well”

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Posted 7 years ago

“Excellent service. Quick and thorough”

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Posted 7 years ago

“Quick response. Helpful engineer. Good attitude. Downside is I do not have a payment receipt which was due to be emailed to me.”

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Posted 7 years ago

Plumbingforce is rated 3.8 based on 2,408 reviews