Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.79

3.8 Rating 2,408 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

Questions

Metrics

3.8

Based on 2,408 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

Write Your review

Tell us how Plumbingforce made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Plumbingforce 1 star review on 27th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were very prompt with the engineer arriving within an hour of my call. Steve F, the engineer, was very friendly, knowledgeable, and punctual. Unlike the local plumber who made two costly trips and didn't resolve my problem, Steve determined what the problem was with my boiler. My boiler, pump, and miscellaneous pipework was replaced quickly and all is good now. Although a bit expensive, I don't mind paying for good service from a qualified professional. I would use PlumbingForce again.”

Helpful Report

Posted 1 month ago

“Very good and efficient service. Polite and helpful engineer”

Helpful Report

Posted 1 month ago

“Jamie was very polite and friendly and new how to do his job very pleased thanks 10 out of10.”

Helpful Report

Posted 1 month ago

“Worst service ever. Stay away from them. Their engineer spends more time than needed on site and you will receive a huge bill and your card will be automatically charged for their incompetence. When reaching out to their customer care, they are very agressive in their tone. I am really surprised this company is even functioning.”

Helpful Report

Posted 1 month ago

“The worst service ever. The worst company and customer service. We called the engineer to come and to fix the problem, not to perform a routine inspection. They that the engineer called Ben did not find any problems to fix and the system met manufacturer‘s standard. We are not sure how he missed that the main boiler does not control tap water temperature. It is pretty clear, when one presses tap water button on the boiler, the “Non applicable” message appears straight away on the main panel. The suggestion that very hot water is a result of both immersion and main boilers working together and as a result heating the water twice perhaps could have has some credibility. But, say if the main boiler heated the water up to 60 C, and the immersion boiler also heated the water to 60 C, all in temperature would still be 60 C and not 120 C. To us it is pretty obvious now the issue is with thermostat. We paid £120 and asked the company to come back to fix the problem. They have refused and said only if we pay again the engineer will come. Its the worst experience I had in my life. Even 1star is TOO much for them. Read the reviews and don’t waste your money”

Helpful Report

Posted 2 months ago

“Do not touch with a barge pole!!!”

Helpful Report

Posted 2 months ago

“WARNING! DON'T USE! I was told this morning that I was paying for a premium service with professional engineers. Job number 424868 - Paul From the start he was not friendly and moaned. Tried to upsell new boiler straight away! I had asked on the phone for an engineer to set up a Tado thermostat and fit valves to 5 radiators and possibly fit (plumb) another radiator. Which I was prepared to pay a premium for! I was told that would be fine... I showed him the jobs and the valves. The thermostat had been fitted but I had an issue overnight as the boiler over pressurised. (My fault as left valve on) I had disconnected the thermostat and switched everything off prior to his visit. As we talked I asked if he did a lot of tado systems. To my surprise he said never and this was the first! He set to work and spent a lot of time muttering. It took 25 min to wire 4 wires to the board! He then took out the wires from the controller and fiddled around trying to turn on and off before the units even conected with the WiFi controller. At the same time he complained about the daytime TV in background so I put radio 4 on. There were then homophobic remarks. MY SON IS GAY!! Throughout he swears repetedly. I asked about how long the other jobs would take and he said what other jobs! He then said he did not see all the valves next to him that shown him and also pointed out rooms and radiators. He said he did not know about them. Back to thermostat. I pointed out that you need to wait for the light to stop flashing and it is then connected before using the thermostat. His comment was your an engineer are you. Actually I was! I now work for aftersales for a leading retailer for windows decor.. In the last 6 years a have never ever had a customer complaint regarding bad language/homophobic comment/ or lack of customer care. I called y Plumbingforce department and complained while he was still at the property and said I was not happy and was going to ask him to leave and was put on hold. While they spoke to a manager. I was later told there were no managers present???? They said they would call me back... I went back in house and he was still no further forward and had wired 4 wires disconnected 4 and reconnect 4 despite being given the wiring diagram twice and him saying don't look at them put it in bin? I asked him to leave. He packed up and said I will just make it safe. I have pictures...no cover and totally exposed. SAFE NOOOOO! On way out I said is this what you consider to be safe? He said do you want me to put cover on? I said no get out of my property! Overall the worst experience I have ever had and I will be going all over trust pilot and as many other media outlets with pictures him his van and of how he left the boiler . His homophobic comments and un professional behaviour. Very very upset Email complaints procedure followed. Case was closed with no reply! PLEASE THINK AGAIN BEFORE YOU CALL !”

Helpful Report

Posted 2 months ago

“Terrible company. Simply after your money. Do not use.”

Helpful Report

Posted 3 months ago

“Very expensive, failed to keep their warranty arrangements for unsatisfactory work and tried to extort more money for work they should have completed the first time.”

Helpful Report

Posted 3 months ago

“AVOID -Extortion Tactics We contacted Pumbingforce (Now Homesolutions4u Ltd) when the boiler wouldn't switch back on after a planned power cut in the area. We were charged for 2 and a half hours (Hourly rate of £99) for 'investigation' which included reading the manual, phoning colleagues, checking the meter reading, alarms in the house, even the outside water tap got some attention! They couldn't fix the boiler, instead quoted another £500 if we wanted it fixed! The time spent/ invoice was clearly extorted for more money, so we went elsewhere (Hometree) their engineer took 30 mins to investigate, ordered the part and it was fixed a few days later, all for less then Plumbingforce investigation invoice. I have contact PF customer service regarding the investigation/extortion tactics and if their engineer was even qualified as it took 2.5 hours, reading the manual and calling colleagues (All of this is stated in the invoice!)! before the fault was found, they stated the engineer had been qualified for 15 years! they also stated the price is the price, and I quote 'you were never informed by us that we claim to be cheaper'. Don't be ripped off people, avoid this company!!”

Helpful Report

Posted 4 months ago

“Don't even deserve the 1 star. They have charged for an abortive fee and refuse to refund it even though they did not comply with the notice period they stated on point of booking. This was following then not turning up to 2 previously advised times.”

Helpful Report

Posted 4 months ago

“Waited 2 days for them to come out to the company I work for. Got re-scheduled 4 times and still haven't seen anyone. Terrible company avoid like the plague!!”

Helpful Report

Posted 4 months ago

“Team I rang this morning for a plumber to install a replacement shower because I was unable to isolate the main cold water feed. The plumber arrived at 2.30 and by 3.15 all fixed and installed - the plumber was excellent and a positive attitude - I think his name was Neil. Would recommend this company all plumbing jobs All the best to the team Paul”

Helpful Report

Posted 5 months ago

“Trustpilot reviews Thanks for your review! HomeSolutions 4U Add photo Your review is pending.Read less It may take up to 2 hours to appear on Trustpilot. Learn more Lucy Brabham 2 reviews GB Rated 1 out of 5 stars Will rob you blind and trap you into terms you weren't made aware of Do not give your card details to these people!! absolute cowboys. This company makes their money from call out fees on jobs that they know they can't complete. The plumber himself told me they can only fit 3 out of 10 hobs they attend. I was not offered the opportunity to check the measurements to see if the hob is safety compliant prior to the visit. This is something they should have told me about prior to coming. As I am not a gas engineer, this is the responsibility of the company to check before wasting other peoples time and money. But of course, that way they would not receive their £120 per 'customer' who enquires. Plumber arrived late, not in uniform, no shred of professional demeanor. He told me he could not fit my cooker due to a number of safety concerns. He did not offer any solution other than to pay someone else to do it who "might turn a blind eye". I booked what I thought would be a simple service, and of course I want to abide by safety regulations, however I was not prepared to pay £120 to be told something they could have told me over the phone. Save yourself the trouble and don't took this company, especially if you are a young disabled council tenant who had waited a month without a cooker to be able to afford this. Heartless company”

Helpful Report

Posted 5 months ago

“I have had a very poor experience with this company, so my advice to you, is find someone else. I ended up spending close to £3000 for then to fix a straightforward water leak. Internet scammers would struggle to keep up with these guys. The choice is yours”

Helpful Report

Posted 5 months ago

“Never never use this company! Their engineer just show up, chatting and packing their stuffs for almost an hour, finally made a wrong drill hole on the brick. Quote me a adding a drain pipe job for £1200 + VAT. I stopping them immediately and the technician started making another stories that the hole was drill by me! they still charged me £178! NEVER NEVER USE THIS COMPANY AND TELL ALL OF YOUR FRIENDS BEWARE!!”

Helpful Report

Posted 6 months ago

“Buyer beware when using this company and make sure you separate out the fake reviews. I could put a very long story of being over-charged, delays and general bad service but the key points are: 1. The £99 call out fee does not include VAT which should have set alarm bells ringing. This is not a business to business deal, I am a consumer so just include the VAT. 2. Someone came to view the job and gave me a quote which I accepted. 3. Many delays on coming to do the fitting which were all down to "illness" 4. A different engineer came to do the fitting, said he needed to go get some other items, then came back and completed the job. 5. I then got invoiced for £288 more than the quote without being told why which I tried to query but couldn't get through to anyone. 6. Much back and forth with the very rude Aftersales Manager. His key argument was that despite the initial quote saying words like "wired in" and "fitted" labour is NOT included! How can that be? Ended up settling for half of the additional cost back as it was taking up far too much of my time and causing me stress. Feels like they just hope you'll go away. Absolutely zero customer service. Think very carefully when using.”

Helpful Report

Posted 6 months ago

“Buyer Beware.... as they turn up. Don't do what you request then refuse to accept responsibility for their own incompetence. Called out to check leaking tap on sink... Turned up and reported back the floor was wet... I went 24hours later and tightend up the flexihose, and olive compression fitting as these were only finger tight!!! If your asked to look at a leaking tap then check the tap!!! If I'd wanted someone out to check a wet floor I would of called a mop operater..... Pathetic excuse of customer services just repeating the same garbage over and over again as if thats going to make a difference.”

Helpful Report

Posted 7 months ago

“Charged me £585 for a simple horizontal boiler flue change. Engineer took 3 hours to do this... Please read the other reviews on here before you book... It would be a 0 from most including me!”

Helpful Report

Posted 7 months ago

“Terrible and rude customer service, zero responsibility in there work. Please avoid. Their only goal is getting as much money out of you as humanly possible.”

Helpful Report

Posted 8 months ago

Plumbingforce is rated 3.8 based on 2,408 reviews