Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.79

3.8 Rating 2,408 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,408 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 27th December 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent swift & fuss free service. Problem detected & dealt with efficiently & on budget. Thank you”

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Posted 8 years ago

“Do not use. Had an engineer around to look at boiler, then cancelled the next day appointment only to still be charged over £300 for the cancelled service. Called customer services and they the rudest and most unhelpful people I have ever encountered. Stay away and do not use.”

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Posted 8 years ago

“Don't use - this company is a total rip off. Charge 25 quid for a quote.....then tried to charge 1600 to have a fireplace fitted.....”

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Posted 8 years ago

“Booked and told that an engineer would be there between 10 and 12. Then got a call to say it would be in the afternoon, then got a call to say it would now be the next day. I rang to cancel this appointment and was told they do not quarantee a same day appointment but they do not tell you that when you call. You have to pay for this service upfront on a debit or credit card which then goes into a holding account, it then takes five days for this money to go back into your account...so if you don't have much money in the first place how are you supposed to pay another plumber. Prices are also over inflated, the local guy I used in the end was 50% cheaper and he turned up on time. Initially went with these guys because it was urgent and they said someone would be out and the gave me a time slot”

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Posted 8 years ago

“Prompt and reliable service with engineer who gave great advice and fixed issues quickly. Recommend them.”

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Posted 8 years ago

“Absolutely appalling company and even worse customer service!!! Yet again they have made an appointment with me and then failed to show up. This is the 5th time they have done this in the last two weeks. I'd had enough so I told them to just refund me instead, and guess what? They don't do refunds!!! They insist you have to write them a letter asking for a refund for an incorrect part that they have already charged me for. That's right... Theu charge your credit card before they have even shown up at your property!!! All the signs are there that this company should be avoided. They don't have managers (apparently), they don't allow customers to complain and have no complaints procedure, they don't issue refunds, they don't allow you to return faulty parts they supplied, they don't turn up to appointments they have given you even after you have gone through the hassle of rearranging your whole day to accommodate them. The list is endless!!! Save yourself the hassle from this useless company. They will mess you about and then you have the misfortune of having to deal with the incompetent chav on the end of the phone when you call customer services. Absolutely useless!!!”

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Posted 8 years ago

“Absolutely terrible customer service. They promised me they would be here between 1100 and 1500. At 1423 they called to say they they wouldn't be here until 1800. I'd already cancelled another company who could have came at 1500. When I told them that this was unacceptable they cancelled the job and put the phone down. I have never dealt with such an unprofessional company.”

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Posted 8 years ago

“The service was great and the work carried out was satisfactory. The only issue was the time keeping as the engineer was late”

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Posted 8 years ago

“I called and they offered me a same day emergency response before 11, they called at 12.30 to say the plumber would be late and with me between 2 & 6, after multiple calls to the moronic staff in the call centre, no manager is available apparently they dont have supervisors or managers, They state they do not offer an emergency one day service. maybe you should update your website. STAY AWAY FROM THIS COMPANY - They take you card details and promise an engineer , but never send anyone and don't tell you this until 5 minutes before they close.”

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Posted 8 years ago

“Been ripped of!! Got charged £322.20 for not doing anything and had to hire fee for their tools!!!!?”

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Posted 8 years ago

“I called at 9.30am and was told an engineer would be with me between 11am - 2pm calling half an hour before they were due to arrive. By 1.40pm I called them as I was worried I hadn't heard from them. They said someone would ring me back which they did saying that they couldn't come until later in the day 4-6 when I had already said that I had to leave for work. Not only furious that they didn't show up, but they didn't have the decency to call and inform me so I could arrange for another company to do the work. Had water pouring out for hours.”

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Posted 8 years ago

“You sent me a very pleasant young man who fixed my heating very well. An excellent job.”

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Posted 8 years ago

“The engineer that came - Adam, was such a professional. Took the time & care to ensure every aspect of the job was completed & checked. It was a very time consuming job (gas re-run) that was causing us a great deal of distress, but he was a calming influence whilst completing the work & did so with minimal damage. Adam is an absolute credit to your company. And we couldnt recommend you services more highly off the back of his visit.”

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Posted 8 years ago

“Had a engineer booked for last Friday and after being cancelled 3 times and finally someone showed up Monday. 1-3 hrs? Satisfaction guaranteed? BULLSHIT! They charged me £115 for a fan that I can buy for £45. RIP OFF! They were rude and said they are not open Sunday even though the website says they are. Company is run by morons that just want your money. If I could leave zero stars I would. Thanks for the 4 days of waiting assholes.”

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Posted 8 years ago

“I called just after 1pm and had an engineer with me just after 3pm. The service waa brilliant, by a very knowledgeable man who was friendly and professional. Thank you.”

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Posted 8 years ago

“the phone staff were very efficient and helpful and so was the plumber they sent out”

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Posted 8 years ago

“I requested a contact on line from to disconnect a gas hob four days ago. I didn't get a response. Enough said.”

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Posted 8 years ago

“Apart from waiting 90 minutes after being told the engineer was 30 minutes away, everything else was perfect. The engineer was very knowledgable and fixed the issue in under an hour. Thanks Plumbingforce.”

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Posted 8 years ago

“Very helpful and knowledgeable”

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Posted 8 years ago

“A job very well done it was investigated and found the problem which was fixed the next day so thats a lot. My only worry was the cost which I felt was extremely high, however, you pay for what you get I guess!! Thank you”

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Posted 8 years ago

Plumbingforce is rated 3.8 based on 2,408 reviews