Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.83

3.8 Rating 2,581 Reviews

73 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,581 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 27th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking! We have dealt with over 30 gas engineering companies and have never experienced service, customer service, lies, delays, lack of communication, excessive billing and an appliance left in an unsafe state! Having then spoken to Michelle, the 'Resolutions manager' her attitude was appalling. 1 job they attended and told the tenant they needed to go out for a part, then never returned. When we arrived the tenant was still sat waiting. The 'Resolutions Manager' then spoke to the engineer and advised us 'the tenant had to go out' - he was still waiting when we arrived the same day. The 2nd job they attended, capped off the heater but also removed it (containing asbestos) which we never asked them to do and left it propped against a wall with asbestos rope sat on top. They have attempted to charge us an extra £100 for this 'service'! Having spoken to Michelle, clearly very unhappy with the service but polite all the same, she advised me she was going to 'terminate the call'. Wow - steer clear.”

Helpful Report

Posted 5 years ago

“Very expensive, tell you your booked in then don’t turn up , trying telling you it was booked for next day when it wasn’t, don’t worry manager will phone you see if we can knock something off price to make up , then never phone you! Take my advice use someone other than this lot very very poor company”

Helpful Report

Posted 5 years ago

“AVOID AVOID AVOID - will let you down every time. Promise you a job then cancel at last minute leaving you in the sh@t terrible company and no morals just lies and more lies”

Helpful Report

Posted 5 years ago

“Called on Friday morning about a leak. They initially said that someone would come within three hours, but then postponed it due to an over-running job. I asked them to rebook for Saturday morning. They phoned at half 12 to postpone for a later slot. They finally phoned again at quarter to 5 to say that the engineer wasn't going to make it until Monday and would I like to rebook for Monday morning! I wouldn't count on their same-day service. Feeling very disappointed by this service.”

Helpful Report

Posted 5 years ago

“AVOID THIS COMPANY AT ALL COSTS!! terrible company who lie to you ...Take your money and then don't bother turning up. DODGY TO SAY THE LEAST”

Helpful Report

Posted 5 years ago

“Unfortunately very poor experience. Really easy to book (great) but first day nobody tuned up (and didn't inform us) so wasted a days annual leave. After the re-scheduled appointment they have made our metres wonky, so they are now sideways (I didnt check in fairness, but didnt think would need to!). Lastly we are still waiting for follow-up options and costs seven days later. Would not use again”

Helpful Report

Posted 5 years ago

“Terrible service. I wouldn’t recommend”

Helpful Report

Posted 6 years ago

“Very disappointed these are Cowboy Builders lookout!!!”

Helpful Report

Posted 6 years ago

“Incompetent engineer over ran the hour consequently payment for2 hours to clean the flue in a Gazco Fire.(previously with other companies annual cleaning takes approx 45 minutes or less ) replacement part needed which he said he would order ,we've heard nothing in over 4 weeks and will now need to pay for further inspection in order to identify and fit replacemnts.dreadful..”

Helpful Report

Posted 6 years ago

“Too expensive. Took two and a half hours to change a wall timer. Plus charge me £170 plus vat. Grand total £470 to change a wall timer that you can get for £60. Don't use them. In my opinion, deliberately go slow to run up the hours.”

Helpful Report

Posted 6 years ago

“Extremely terrible service. Never show up when they said they would. Wasted two annual leave days for service. Left without proper hot water for three weeks until we went to another plumber. Still haven't got money back yet for them not fixing anything.”

Helpful Report

Posted 6 years ago

“Not impressed! Cost me £25 for a guy to come out to my rented property to check what needed doing to rectify the power shower making a loud noise when in use. Had explained I wanted a price to fix the problem. What I got was him saying that I should contact Mira direct as they could fix it for me. I did this only to be told they could not do it as there is no local isolation means for the shower and Mira can’t drain down the system! Total waste of £25! I wanted Plumbingforce to repair the problem or - if necessary - fit a new shower - not suggest some other company who were unable to do it!!”

Helpful Report

Posted 6 years ago

“I contacted your company, as I had a problem ,with my shower and hand basin water not draining away. Chris arrived took one look at the job and said I cannot do it i`am a gas fitter. And we needed someone from sewerage, We said why? as toilet and kitchen were working ok. he just stood there with hands in pockets . and said that the laminated floor would have to come up. He never attempted to try and turn any taps on ,or bring any tools with him. He if we wanted .him to take the floor up, it would take five hours at a cost of £500. which we told was ridiculous, as for sorting the problem out we did it ourselves. As for your employee a useless uninterested waste of space, The sort your!! company should be eager to employ next time should there ever be WHICH WILL NEVER HAPPEN !1 send the POSTMAN, he would more idea. .Too end this note to think I was charged £97.00. for an idiot like that, where is your consultation fee. This is the sort of practice the public do not want.”

Helpful Report

Posted 6 years ago

“Engineer was delayed but I was informed so it was not an issue. The problem was a tun dish that allowed drips to escape and wet the floor. The engineer did not look at this but stated that he could see that the problem was the expansion tank bladder had blown so a new cylinder was needed. he said the problem was caused by not being serviced properly by completely draining the tank. He was to quote me for new cylinder and installation. I was not convinced by this as the cylinder does not have an expansion tank nor bladder and the dent he referred to was a slightly damaged outer case, This is not under any pressure and is thin sheet steel. Heatrea Sadia inform me that my cylinder is under warranty still and that my possible problem is an inferior tun dish, weak relief valve on the cold water side. They have offered to arrange an inspection of the cylinder should I wish it. Your engineer left us on good terms, he was pleasant and seemed on face value to be a nice person. I was not impress by his diagnosis and will not be ordering a new cylinder nor using Plumbing force again. Sorry.”

Helpful Report

Posted 6 years ago

“I will be phoning again today to discuss why I'm being charged the full amount for a fitting and connection job that wasn't started... Nothing was done so the bill was only to cover the 20min trip to the property presumably. I look forward to hearing from the manager.”

Helpful Report

Posted 6 years ago

“The engineer turned up and talked for 20 minutes (voice so loud all the neighbours could hear!) and then did paperwork for 10! Nothing was resolved, talked a whole load of rubbish - in the end I got someone to fix my heating in an hour. AVOID AT ALL COSTS”

Helpful Report

Posted 6 years ago

“if i could give 0 stars i would do it in a blink,we paid £102 for a toilet leak that never fixed and plumber doesn't even answer the phone how good is that?also very rude customer service”

Helpful Report

Posted 6 years ago

“Avoid at all costs! I had this company out to do some work. They replaced a part in my boiler, charged me plenty of money and then left me with no heating. (my heating was working fine before he came). I am then told someone will come back out but if they find it is a new problem, I will be charged the call out fee. (If there is a new problem, it is something they have caused)!!!! Refused to risk them charging me again so called out an independent plumber to be told that the work was not completed properly and he has fixed it for me. I will not be using this company again.”

Helpful Report

Posted 6 years ago

“Very Disappointed with the After Sales service provided by Plumbing force. The work carried out by the engineer was of an acceptable standard, However, despite requesting Gas Safe certification at the point of order, following the servicing of my 3 boilers I was notified of remedial works, which in my view were both unnecessary and overpriced, I agreed to this remedial work on the understanding that certificates would then be forthcoming. Unfortunately, you continue to refuse to issue certificates that were promised on a number of occasions. Having had to pay up-front for this service, i now have have no comeback on your organisation.”

Helpful Report

Posted 6 years ago

“Scam company! Don’t give them your card details as they will charge you much more than you were expecting I’m awaiting for phone recordings to take the case to the court as I booked an engineer to connect hob only for the client and he was - without my authorisation- investigating the boiler and quoting for new one - instead of 1 hour he issued the report for 3! I should read the reviews before I called them! Please avoid this “company””

Helpful Report

Posted 6 years ago

Plumbingforce is rated 3.8 based on 2,581 reviews