Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.79

3.8 Rating 2,380 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,380 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 16th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good engineer, did all that was asked of him, service as required, would use again, no probs from me....”

Helpful Report

Posted 6 years ago

“Shocking service, was supposed to arrive between 9am and 12, received a text could be before 3pm, then when we called it could be before 6pm - After speaking to a terrible customer services girl who had NO clue on customer services, they refused to let me speak to a manager and after taking our money told us it hadn't been taken even though it had. After a very frustrating day and calls back and forth the so called customer service girl cancelled the whole appointment and refused to allow me to speak to anyone STAY AWAY WORST COMPANY !!!!”

Helpful Report

Posted 6 years ago

“We called plumbingforce to fix a valve on our boiler that was stuck, meaning we couldn’t repressurise it. Engineer came, told us it was just ‘dirty’ and forced the valve. He then topped up the system even though we didn’t ask him to. One week later and said valve is leaking, causing water to pool into our floorboards. Called them back to complain and ask them to fix it and they told me we had called them about a leaky copper pipe (we hadn’t) and that if it was still leaking we needed a part, which would be chargeable. Upon telling them we hadn’t reported a leak at all, they said ‘that’s what our system says’ and refused to help further without a charge. Furthermore, I then had a conversation with Michelle in complaints, who was very loud, rude, and very aggressive and said as it's my boiler which is quite old, and they had to force the lever to get it to work, it's now my problem and I would have to pay for it. Seems a bit odd to have an attitude of 'yes we broke it, but your original problem is fixed so we've done our bit'. She appears to be the person you get passed to when they just want to get rid of you, and doesn't seem to have any customer service training, or any respect for the company's customers, whatsoever. Avoid.”

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Posted 6 years ago

“Very helpful and considerate, very pleased.”

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Posted 6 years ago

“Arrived quickly, understood the issue and did a good job”

Helpful Report

Posted 6 years ago

“Was told plumber would be with me between 10am and 1pm; received phone call at 12.45pm to inform me that the plumber had been delayed on an earlier job and would be there all day. The caller offered to re-book for the next working day, I declined and found a plumber from elsewhere.”

Helpful Report

Posted 6 years ago

“First told a quick slot, then delayed, now been told 2 day wait. This for an emergency call out. Avoid, avoid, avoid.”

Helpful Report

Posted 6 years ago

“Called at 7.30am on a Saturday because our CH system had shut down completely. At 11am we were phoned to say the engineer was on his way. He arrived by 11.30 and the system was working once again by 1.30pm. Ben, the engineer who had come all the way from Northampton, was both a really nice guy and very professional. Strongly recommended.”

Helpful Report

Posted 6 years ago

“Was given a time slot of 8AM-12PM for the plumber to appear. Called the company just before 12 and then again at 1 when no one showed up. Both times were told the plumber was delayed but would be with us shortly. Then at 2, received a phone call saying that our appointment was cancelled. Would give no compensation for the delay. A ridiculous waste of time.”

Helpful Report

Posted 6 years ago

“Terrible service, awful company. When I called I was told an engineer would be out to me by 6pm, at 6.15 the rude woman from the office called me to say it would now be tomorrow (this was an emergency call out) between 8am to noon. At 12.15 she called again to say it would not be today. No apologies, she simply did not care. From what she said on the phone it seems they only have 1 engineer on duty. Asked for a refund on the £120 call out charge. Took days to come back to me. THIS COMPANY IS A BUNCH OF THIEVES DO NOT USE THEM.”

Helpful Report

Posted 6 years ago

“We moved into our new property in the morning, and after lunch found the loo wasn't flushing!!! "George" was with us before we could turn round. He had to nip out to get replacement parts, but we had a working bathroom before teatime. Thank you George. (lovely man too :-)”

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Posted 6 years ago

“Nothing to much trouble, Brilliant and on time. Went above and beyond any plumber we have used before.”

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Posted 6 years ago

“Very professional, on time, quick in getting the job done to a very good standard.”

Helpful Report

Posted 6 years ago

“Shocking customer service. Cancelled 3 times with no reason. I waited in all day twice (they say you can go out and they will call 30mins away but I have a toddler and animals, 30 mins is not long enough to go anywhere!) tried to rebook as I actually really wanted it done, could not offer me anything reasonable so I had to give up.. So I still have no fire! Guy I spoke to (when I rang them after the 3rd no show) sounded as if he couldn't care less. Very frustrated, what a waste of time.”

Helpful Report

Posted 6 years ago

“My mistake was not coming to sites like this before engaging Plumbing Force. Gas heater didn't work. They got the heater going. The very next day it didn't work......they agreed to come back but postponed, cancelled more than five times......simply cannot be trusted.”

Helpful Report

Posted 6 years ago

“Did not turn up for the first appointment I booked with them. On the 2nd appointment when they did turn up said the cost was £150 per hour + VAT. The most expensive engineers in London and would not refund my call out either. Worst company I have dealt with.”

Helpful Report

Posted 6 years ago

“The boiler required a service plus I had a problem with it. After contacting small local gas engineers who did not return my phone calls and the one that did was very busy but it would take over a week to come and service the boiler. I contacted a larger company Plumbingforce who came out within a few hours. Unfortunately my 6 year old boiler had had its day. A new boiler was fitted the following day. The same engineer arrived on time, he worked very clean and efficiently I kept him topped up with coffee he was happy and so was I. My new Baxi is running like a dream, everything is Superior than my old boiler, plus 10 year parts and labour can't go wrong. Also Plumbingforce done all the registration that needed to be done. I recommend Plumbingforce Thanks ---- Happy Customer.”

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Posted 6 years ago

“Very quick and satisfying.”

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Posted 6 years ago

“Very pleased with Plumbingforce service, fast and efficient response with a friendly smile.”

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Posted 6 years ago

“Outstanding service and an exceptionally helpful guy. Would highly recommend them to all my friends”

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Posted 6 years ago

Plumbingforce is rated 3.8 based on 2,380 reviews