Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.79

3.8 Rating 2,380 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,380 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 16th January 2024

Anonymous

Anonymous // 01/01/2019

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“Worst company I've ever dealt with. I am a landlord with a substantial portfolio and had to use them as my usual gas Safe Engineer was unable to make it. Their Engineer did absolutely nothing. All he did was pointed out a bunch of faults that did not exist then when asked to fix it he said he first has to physically disconnect the gas supply. He waited for a couple of hours to have national grid come in and disconnect it. Charged us for the time and left. Later on the company contacted my tenants directly and said we were intentionally putting in a dangerous situation. This company and its people are the very definition of cowboys. Avoid at all cost.”

Helpful Report

Posted 6 years ago

“Dave Maxwell came to look at our none working boiler and arrived within a couple of hours. He only took one and a half hours to diagnose the problem, repair the issue and clean up after himself. Comprehensive inspection carried out both inside and out to ensure no other faults were latent issues for us. Very friendly, very professional and a pleasure to have had his help.”

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Posted 6 years ago

“Worst experience ever! Never even think of calling this company. Just had an engineer at the property for boiler repair. He did not do any repair work but wanted to quote us for a new boiler. The boiler is insured by British Gas, but he still got it disconnected and continued threatening us one way or other. And billed us for 2 hours, doing nothing but waiting for another engineer to come. Disgusting!”

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Posted 6 years ago

“I asked Plumbingforce to check a boiler for a gas check.I was told the call out price and the extra costs if further work was agreed and carried out. I was informed that the boiler and gas fire were unsafe to work on and needed replacement and that a new boiler would cost £4 - £5k. I get all that and understand that gas appliances go obsolete and too expensive to repair. My disappointment was that that they then charged me for 2 hours servicing a boiler that they said was unsafe to work on and later admitted that the engineer had actually been on site for 1 hour & 47 mins, doing what I am not sure. I later had the boiler replaced for £2400 by a n other plumber. I was fobbed off by numerous people at their office when I queried the charge and eventually they agreed to reimburse me half an hours time = £59. Had the second hour been refunded as I had asked I would have had no issue but to have to justify and question the abilities of an engineer, over a period of weeks, at a supposedly reputable company left a very sour taste”

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Posted 6 years ago

“The bathroom was overflowing due to leaking pipes so we called a plumber to fix it. They were quick to respond and send someone to our place. The plumber was quick with his hands and in no time he managed to fix the leaks! I was very impressed with his work which is why I gave this company 5 stars for their excellent work.”

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Posted 6 years ago

“Waited 2 hours and then they rang and cancelled. Some of the Customer Service team were clueless!”

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Posted 6 years ago

“Dreadful service. I booked a plumber, and had to take the day off work to wait in for them. I was informed I would receive a call half an hour before they arrived, to let me know roughly when they would be coming. At 5.59pm I was called to say they were not coming. I have now wasted a day of holiday to sit in for no-one...I still have the plumbing issue, and no-one will come evenings or weekends so I would have to take another day of holiday to wait in again (and live with the plumbing problem until next week because the weekend is here). Unfortunately I was told there was no guarantee if I did that, that the plumber would actually come if I re-booked it. This is NOT a good service especially at these prices. Very dissatisfied and would not recommend.”

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Posted 6 years ago

“Excellent professional service. Completely flawless job I would have no problem asking Mr Maxwell back again Thank you we had searched high and low but wished we had called you first”

Helpful Report

Posted 6 years ago

“A lot of things went wrong. Initial appointment booked for between 3pm to 6pm. Nobody turned up and not even a phone call. Said someone will be there the next day. Engineer turned up the next day. For something that should have taken 15 mins to diagnose took almost 45 mins. Got the feeling that the guy was just wasting time. A part was identified that needed replacing on the hot water cylinder. Discussed with the guy and told him that they should get it ordered. He agreed. The same day I phoned the company and they said I was supposed to order the part, I told them that it would be better they ordered so that we get the right part. They agreed to call the engineer and get the details and will order. After several calls there was still no response and part was not ordered. They never return calls and after 2 days there is still no response. A totally incompetent company that I would not recommend.”

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Posted 6 years ago

“Terrible, inbelievebly bad service. I will never use Plumbing Force again.”

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Posted 6 years ago

“Please read the reviews of this company. Called out an engineer to look at my dripping shower and as soon as he looked at it he said this is going to be expensive. I told him I'd already called the manufacturer and told him the price they had quoted, he then said he couldn't beat it. Cost me £118.80 for him to tell me that. Please read the reviews before using this company. Now seeking legal advice.”

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Posted 6 years ago

“Fantastic job! We had a radiator leak and the plumber arrived within an hour to fix it. Called other plumbers but this was the only one who complied to our request. Very professional, fast and did a clean job.”

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Posted 6 years ago

“Engineer serviced the boiler and the radiators and left with everything working. A few days later some of the radiators stopped working but Plumbing Force are saying there will be another charge to send an engineer out as the work is not guaranteed. This response having spent over £1,000 on plumbing work with Plumbing Force over the past 2 months! I will be going to British Gas now who guarantee their work.”

Helpful Report

Posted 6 years ago

“I rang them for a heating issue and they said somebody would be with me within 3 hours. They then rang me later to say the engineer couldn't come out that day, and it would be between 9-00 and 13-00 the next day. They then rang me at 9-35 the next day to say they couldn't get anybody to me for at least a few day and that was it, goodbye. They got one star for having the decency to ring and cancel.”

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Posted 6 years ago

“I really appreciate the work done by the plumber from this company. He was very knowledgeable and works fast. Fixed the leaks like it was just a piece of cake! Price is fair and reasonable. Will call them again if another problem occurs.”

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Posted 6 years ago

“Paid double what any other company was quoting - was happy to do this because i thought they would be quick and we are freezing! The engineer came out - read the manual i left out on the boiler for about 15 mins and said they had to order a part....so that was 99+ VAT (Which i could have told them myself from reading the manual this was the issue). 3 days later after waiting and freezing we were assured we would have a morning appointment with an engineer....they called to say they'd late and through the day kept pushing back and back....bear in mind i paid about 250 for a part that cost 60 AND the additional hours labor to fit it UP FRONT (so they have my money already at this point)....they kept telling me for hours i was next on the list that day and then come to end of day to tell me that they arent coming...something is fishy here...! so my kids and i are left to freeze yet another day....now its the next day and one would hope i'd be first on the list having been bumped but that is not the case...still no news and yes they've got my money still! I asked about a refund and there are NO humans or complaints department you can speak to ... HA! you have to send an email and hope they do something (confident they will not....!) this is by far the WORST service i have ever encountered and they are NOT fast so not worth the double price vs. all other vendors doing the same ....STEER CLEAR OF THESE THIEVES AT ALL COST”

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Posted 6 years ago

“Absolutely useless waited for 3days, cancelled and waiting for refund for weeks now!! AVOID!!!”

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Posted 6 years ago

“I rang the company as they advertised a 1-3 hr response in my area. I have a leaking pipe. They booked an appointment and gave me a time frame between 3-6 pm. I had to take time off work but as it was a friday i didnt have time to ring around to find someone. I had already paid in advance by credit card on booking. I waited in only to receive a call at 5 pm to say they had over run and now would not be able to get to me until the morning. Late friday afternoon means i stand little chance of finding some one else. I have had to switch off the water supply and considering they offer an emergency service i dont think this is good enough!”

Helpful Report

Posted 6 years ago

“Very poor customer service. They were fast to take the payment in advance. But despite me calling and emailing their poor customer service department they still have not sent me a copy of the gas safety certificate or a receipt for my payment. Basic stuff I should not need to be spending my time chasing this. Will not use plumbing force again.”

Helpful Report

Posted 6 years ago

“They were fast to take the payment in advance. But despite me calling and emailing their poor customer service department they still have not sent me a copy of the gas safety certificate or a receipt for my payment. Basic stuff I should not need to be spending my time chasing this. Will not use plumbing force again.”

Helpful Report

Posted 6 years ago

Plumbingforce is rated 3.8 based on 2,380 reviews