Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.79

3.8 Rating 2,407 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,407 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 27th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I phoned up saying I have a blocked toilet. i was charged £85 for them to come out to unblock it. After an hour the engineer tells me that it is unblocked but slow flowing. The first use of the toilet after he had left, it was still blocked..... I phone up to complain and they tell me that I need a drainage engineer, to which I reply then why didn't you send one out? They replied we aren't drainage engineers... So I am out of pocket for £85 and still with a blocked toilet and these cowboys think that's ok... Will never use again and certainly won't recommend”

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Posted 7 years ago

“We booked you for gas hob fitting. You didn't turn up just a phone call from you to say you won't becoming then re-booked for next day and what happened you didn't turn up again, what a useless company . Have cancelled my job and have arranged for British Gas to do the work . I work for a multi national company and will post this to all of over 30,000 people .”

Helpful Report

Posted 7 years ago

“I am completely satisfied with the advice I received and with the work carried out by David Maxwell, a very pleasant and helpful Plumbingforce Engineer. The servicing of my boiler was far from straight forward, as I had in the past received very poor service from an engineer no longer working in this area. I received a detailed account of what had to be done. Having struggled for two years trying to cope with a very complicated thermostat, it is a great relief to now return to one I can understand. I have no hesitation in recommending Plumbingforce and in awarding them five stars. Anonymous”

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Posted 7 years ago

“Update on my previous bad experience with this Company. After they cancelled my Monday appointment I left work early again on Thursday to receive another message saying they had cancelled once more. Phoned "customer services" to be advised this was because they had sacked the engineer the day before and they had no one else to send (I thought they were a large company). They terminated my job as no prospect of having another engineer in near future. I asked about compensation for my loss of earnings and mentioned that it says "satisfaction guaranteed on their website but they said this only applies to work done. They said I should have read the terms and conditions when I booked - I booked on phone and they did not tell me that - as they can cancel. The second woman I spoke to was very rude and uncaring. I had to give my credit card details when I booked and £94 has been blocked on my account (card company say I cannot cancel this and I just have to hope they do not debit it). Have booked with local gas engineer who offered to come out immediately - should have done this originally. She told me not do bother with a review as "savvy" people do not take any notice of them.”

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Posted 7 years ago

“Warning - do not use this company. Last Saturday I booked an engineer (by 'phone as Internet down) for Monday 3-6pm. Left work early to find text message cancelling appointment. I gave them the benefit of the doubt and rebooked for Thursday 3-6pm but I have lost money. I asked if they could prioritise my job for 3pm as I really needed to be somewhere else (that I had cancelled from Monday) and we have water coming through ceiling. I thought they would do this as had let me down - but no. Customer service is non existent.”

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Posted 7 years ago

“Have called them for their service and was really happy with the work done by their plumber. He was knowledgeable and efficient in work. I will use their service again if problem arises. Thanks!”

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Posted 7 years ago

“Would give no stars if possible these people are an absolute joke made an appointment a week in advance to be given an 1100 till 1400 time slot so would mean taking a day off work they rang to tell me he was running late and booked me a time slot of 1500 to 1800 at this point I notified them again that I have removals coming in the morning they said I’m sure we will be ok then It takes me to ring up at 1700 for an eta to be rung back 30 minuets later and told he wasn’t coming at all Thanks for wasting my time”

Helpful Report

Posted 7 years ago

“Absolutely excellent service. Following an inspection last week which required new parts for a megaflow and taps, within 24 hours of them receiving the parts they were fitted and more importantly working. Having had poor advice from plumbers in the past with regard to the kitchen taps resulting in having no water pressure for many years, to have normal fast flowing water from the taps now is truly fantastic. Also in order to keep costs to a minimum they came and did both jobs together which they did within the hour saving me a further hours cost had the jobs been done separately. Martin was exceptional in his knowledge and workmanship. I would not hesitate to use your organisation again and will be highly recommending it to my friends and family. Five star service.”

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Posted 7 years ago

“I am very relieved that the leaks were fixed on the same day! The plumber was earlier to arrive at our place and immediately went to work on the problem. Fast and efficient. I like their service and will recommend them to others.”

Helpful Report

Posted 7 years ago

“Terrible customer service. Booked a call out for between 9-12 then at 11am received phone call to say wouldn't arrive till4. Then at 3.30 had a call to say they wouldn't be able to make it at all. A whole day wasted off work. Wouldn't recommend this company”

Helpful Report

Posted 7 years ago

“Stay away from these cowboys! Arrived late. Criticised quality of refreshment offered. Sent me to fetch various basic equipment he didn't have - bucket, tissue, step ladder and - I kid you not - a bicycle pump. He didn't even possess a pen to complete the extortionate bill! System worked for approximately 5 minutes after he'd left. When contacted the next day they were completely disinterested. Bunch of charlatans! Don't waste your money.”

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Posted 7 years ago

“I am so happy to have used their service. They were quick to respond on the phone. The plumber was also early for work and he fixed the leaked fast and without problems.! Thanks!”

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Posted 7 years ago

“Thanks to their great plumber, the boiler at home is finally fixed! Highly recommend!”

Helpful Report

Posted 7 years ago

“Paid the invoice £ 463 and thay charged me £96 for...??? No one knows for what. Been trying to find out but no answer. Ignoring my emails... beware!!!!”

Helpful Report

Posted 7 years ago

“Paid for the invoice £ 463 and thay charged me £96 for...??? No one knows for what. Been trying to find out but no answer. Ignoring my emails... beware!!!!”

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Posted 7 years ago

“Excellent service and very courteous staff. The problem with our boiler was sorted out quick and efficiently. Simply the best!”

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Posted 7 years ago

“Really bad experience with these idiots and to make it worse I know for a fact they post their own 5* reviews... AVOID AVOID AVOID”

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Posted 7 years ago

“Absolute cowboys. Either they haven't got a clue what they are doing or purposely charged me for a load of work I didn't need or want. Either way should be avoided.”

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Posted 7 years ago

“Terrible service, the woman at their head office (shack somewhere) is useless and horrible. I suspect most of the 5 star positive reviews are fake judging by their style and content.”

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Posted 7 years ago

“Booked to have my boiler serviced and was told that someone would turn up that day between 9-12 my card details was asked for and I was told I would be charged once the work had been completed but my card was charged straight away Had a phone call at 12.30 telling me that the engineer was held up and wouldn't be able to make it until the following morning The engineer come the next day and straight away told me that my boiler was dangerous and not to use it he hung a danger sign on it and shut it down and he said he hadn't done a service as it needed repairs was told it was going to cost £200 + after seeing reviews I decided to get a second option and called in British gas guess what nothing at all wrong with the boiler at all in fact it's running as if it was new I will be going to trading standards as much have 3 children and was a week with no hot water just because this company wanted to rip people off do not use them”

Helpful Report

Posted 7 years ago

Plumbingforce is rated 3.8 based on 2,407 reviews